Best Buy

Category:	Electronics Store
Address:	8363 Franklin Rd, Boise, ID 83709, USA
Phone:	+1 208-658-9670
Site:	stores.bestbuy.com
Rating:	3.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 11AM–8PM

Location

Photos 100

Reviews 5

Spencer Henderson

Recently in the last year I purchased a Windows Surface Book laptop with 3 years of Geek Squad service. I ran into some issues with laptop briefly at about month 4 after purchase. Those issues went away quickly. Last Tuesday (3/7/17) I ran into similar issues again after having the laptop for only 7.5 months. I took the laptop to the BestBuy store here in Boise to have it repaired. The store informed me that my computer would need exchanged by the corporate geek squad division. Yesterday (3/14/2017) after no updates on my exchanged unit I went to the store for follow-up. After they placed a call to corporate they informed me that corporate had deemed my laptop to be a total loss and per the terms of the protection I was to be credited back the amount I had paid for the laptop, which I received a gift card for that amount. The issue we ran into is that according to the terms of the geek squad protection that if your item is deemed to be a total loss then when they credit you the purchase amount for your item they consider the protection policy to be fulfilled and cancel the geek squad protection, but they do not give refunds. So at this point I was out almost 2.5 months of a 3 year policy that cost $490.00 when I purchased my computer. After some more confusion conversations when I called the 1-800 best buy number I went back to the Boise store to voice my complaint having lost the $490 policy only after 7 months. I would like to give credit to the Geek Squad manager Allen and Customer Service rep Heather at the store. After some discussion they, along with other staff members and the store manager were able to correct the issue. I was able to walk away from the store yesterday with a good experience rather than losing $500. Right now my family uses Best Buy for primarily our electronics and appliance purchases. Having put thousands of dollars into the store here in town in new computers, gifts and appliances. With what happened yesterday these employees confirmed my trust in continuing to use the store here in town for new purchases and repairs.

James O.

After doing some research online, we made more than an hour long trip to the Boise, ID (store# 526) location to purchase a speaker system. After speaking with the associate, it looked like we were going to get a great deal. Prior to paying for the item, we specifically asked if the contents included the remote. We were told yes. We then paid for the item and told it would take a day for the item to be dismounted from the display and we could pick it up then. After waiting a day and making the trip back, we were told that the item did not have a remote. I asked if the remote ever existed and was never given an answer. We were told by the associate and the manager that we got such a good deal that we could buy one from the manufacturer and still have saved money. After waiting another day, I decided to call the store and see if there was anything they could do. I was told by another associate from the home theater department and a customer service manager that there was nothing they could do and I would have to purchase the remote control from the manufacturer. Regardless of whether we decide to spend more money to get the item we were told we were getting, up to this point there has not been one associate, manager, or customer service representative to apologize or simply state that they made a mistake. We have been marginalized and minimized by being told over and over again that we got a great deal.

Brooklyn Jean

I planned to buy a couple thousand dollars worth of equipment from them in the near future, but after my experience you better believe I will be taking my business somewhere else. I turned my laptop into geek squad with a faulty Wi-Fi card issue. Know what they did? They took out the hard drive and destroyed it without offering any backup options in advanced. I lost everything off my laptop, and because they didnt back it up (claimed it "couldnt back up, so they wanted to be practice by destroying) I lost important data for my personal self and my business. And the Wi-Fi card didnt even get fixed until I turned it in again. I didnt even sign the contract that said they could replace the hard drive, but they did it anyway. Theyve lost my business entirely and you better believe when my clients ask where to go Ill tell them never to go there. Oh, and best part? I asked what they could do to make me feel better about the situation and I had to basically drag a sorry out of them. They didnt offer any other compensation other than an "our bad". Ill be reporting them to the manufacturer who said they broke contract with through this ordeal, and reporting them to the better business bureau. And I wont have any remorse if Alan (geek squad manager) gets fired after all this. Since he was well aware of what was happening from the very beginning

Rebecca Wood

We purchased all of our appliances online through best buy and because of that there was a problem with the installation-the people that delivered werent able to install the dishwasher or the microwave. The delivery dudes were apologetic and offered lots of ideas to help me get it figured out. I called the 800 number and within minutes it was scheduled. Fast forward 31 days and I hate the dishwasher, it wasnt drying anything, and all the glasses came out streaky and it was obviously not going to get better. I call the 800 number again and they waited on the phone with me while I shopped and compared other dishwashers to make an exchange. Before I even mentioned it they told me they could set up the installation over the phone right then. I never go into the store but my husband bought a tv from them and he said he had no problem getting in and out within 30 minutes, granted, he knew what he was looking for before he walked in. Its just been a good experience and because we made an account online we are part of the rewards points and we already have a $75 certificate to use and lots of other benefits on future purchases.

A Private User

NO TO BEST BUY in BOISE . The statement from Store Manager was " I KNOW WHERE YOU GUYS ARE COMING FROM " ? Never before store managers and customer service treated me like this in Boise. I bought a 40 LED Sharp TV on Jan 2 2011 for $ 929 plus the warrenty. I never even opened it because I had to move to new apartment. I saw today that the price for 46 was $1099. I just went to talk to them, with the TV inside my car as a proof that it isnt opened yet. I explained the manager everything even then I get the statement from him that " I KNOW WHERE YOU GUYS ARE COMING FROM ? I was not even returning the TV just exchanging it with a another higher priced TV, even then ? This could imply lot of things !!! specially when you have colored skin. It would suffice to tell me about the real strict policies they have but, such an in-appropriate and rude comments are not legitimate. I will never return to BEST BUY anymore. I bought all my major electronics from them but not more. I will see to it that my friends feel the same about BEST BUY and stop shopping there.