HL Computer Sales & Repair

Category:	Computer Support and Services
Address:	1525 E Park Pl Blvd, Stone Mountain, GA 30087, USA
Phone:	+1 770-879-7989
Site:	hlcomputer.com
Rating:	3.9
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM Closed

Location

Photos 24

Reviews 10

KM D

I have had numerous computers serviced at HL over the years, but this has come to an abrupt end! I am not sure if the ownership has changed (potentially impacting the quality of service rendered), but I would rate my latest (and last) experience as an absolute ripoff. Essentially, I was experiencing an error during the booting of my laptop. Thus, I took the computer in to have the issue resolved. Within a day (the good), I was notified that my computer was ready and that I could come in an pick it up. Upon arriving at the store, the tech (who may in fact, be the owner) powered up my machine and,....you guessed it............there was the error. I left the machine with them again, and within a day (this should be the good,.....but....not), I was contacted and told the machine was fixed, and I could come in a pick it up. Fast forward..... I went it to pick it up, and the the tech/owner powered up the machine.......yes, you guessed it..........same error. Tech/owner continued to fumble around, checking drivers, etc. (this had to drag on for at least 20 minutes). While I was standing there, I whipped out my smartphone, and plugged the error into Google. Based upon my research (that took no more than 5 minutes), I found the answer. The owner/tech acknowledged what I had found to be the culprit and continued to fumble to the point of finding a workaround (i.e., not fix). To add insult to injury, I was handed a bill for $85.00!!!!!! To be fair, I noticed that the original bill was for $90.00, but I noticed that I was given a $10.00 "Labor Discount" -- I guess this means I was only ripped off for $85.00, versus $95.00. Uh,....news flash............I pretty much identified the problem and suggested the fix (which I could have actually done) while standing at the counter!!! When paying, the gent asked if everything was o.k., to which I replied, "no", and pointed to the $85.00 bill. His response was, "its working, right?". As they say on the Mastercard commercial,....."priceless." The positive aspect of this experience was that I restrained myself from going into a complete meltdown over this fiasco......my main consideration in this was that Dekalb County Jail didnt have Wifi. To HL Computer: here is a lesson from Business 101 -- it costs a heck of a lot more to gain a new customer, than to keep an existing one. To this end, you have failed miserably. To everyone else out there who may be considering doing business with this outfit ---------- I strongly recommend you dont. This episode was shame on me -------- the next will be shame on you...... :-(

Omar Ridley

Found HL Computer when searching for power supply for tablet. The good is that they had one. The horrible is that they charged more than twice what the item should have cost. It was NOT OEM as person at counter claimed. I have since found and purchased the exact same item for less than $25 when HL charged $60. Thats what happens when you need something right away. Shady businesses take advantage. This is not a good place to do business with.

Don Brock

These Folks are GREAT! Patrick was the first computer geek to use words that I understood. He spent more time than he should answering all my questions and explaining how it works. Then, when he solved my problem by simply logging out/in, he wouldnt take a dime for all his help. These are my new "IT Guys" Thanx DB

Dee Doanes

My Wi-Fi card was not working on my laptop and they quickly diagnosed and fixed my computer in 20 min. All I had to do was Buy a $12 item from them that fixed it perfectly. The staff is very friendly and I will come here again if I have another problem with my laptop

Steven Johnson

Guy by the name of Patrick helped me today ,looking for a used part. He was awesome in customer service and helping me find the part I needed. I will return back when something happens. Other employees were there working etc. I find it a friendly environment.

Ayana Perryman

The good news is that I found the charger I needed for my laptop. The bad news is I think they overcharged us for a laptop charger. Im glad they had what I needed, but I was not satisfied with the price.

Glass Tiger Tinting

Honest, professional people that will treat you right and get you back and running. I highly recommend them...

Dan Philipp

Patrick is a genius. I go to HL first with any issues with our PC s or laptops.

Carl Moore III

Great people work there, nice price for service

Suzanna Balcom

Excellent reasonably priced computer repairs.