T-Mobile

Category:	Cell Phone Store
Address:	1155 Woodstock Rd #700, Roswell, GA 30075, USA
Phone:	+1 770-998-9696
Site:	t-mobile.com
Rating:	3.3
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 12–5PM

Location

Photos 11

Reviews 10

Kaitlyn Callahan

This way, by far, the worst experience my husband and I have ever had at any phone carrier store. First and foremost, it took 2 hours to complete what the sales guy admitted should only take 20 minutes. He was obviously new and didnt know what he was doing. He constantly kept having to run to the back where the self-proclaimed manager on duty, Victoria Cleveland, was sitting taking personal phone calls (or when she wasnt she was watching anime cartoons on her iPad on the floor) instead of being present with the obviously under trained staff on the retail floor. She offered him zero assistance or guidance and when he messed up at the end of the two hour transaction all she could say was "sorry, hes new". Well, maybe if you know the new guy is working that day and you have dubbed yourself "in charge" you should be a source of knowledge for him or at least be present when he needs your help. To top it all off, the exact same transaction my husband and I came in to do (port a line, take advantage of the free phone promotion & trade-in an old device) Victoria completed twice within 15 minutes. I am not mad at the new guy, hes new- weve all been there, it takes time to learn the ropes. Who I am mad at is Victoria who was the worst excuse for leadership I have ever witnessed as a customer. I will never return to this store. ever.

Jessica Fuller

While paying a bill I was told that an issue (non issue) I have was covered under warranty! They replaced my case right away! Great way to start my day. Thank you T-Mobile guy. Update. 4 months after my initial review and my case gives me the same issue. Pete not only swapped out my case, but let me choose another that hopefully wont crack on me. The case I am now using cost less than the old case and I was even refunded the difference, a nice surprise but not expected. Pete also gave us some suggestions to help us out to lower our bill. Love my T-Mobile.

Larry Bresnick

I had written a detailed, long review of my experience here but some how it didnt post. Wow, I have spent way too much time on issues with these guys so let me just say after being into the store 3 times I still dont have full service working. Ive spoken to sales people, managers and customer no service. First they had problems porting my number to a new phone than they cant get me the signal booster they promised me and in all of this I caught them in lies. BEWARE OF DOING BUSINESS WITH T-MOBILE AND THIS STORE!

Mandi DeLaughter

My husband and I went in when the store opened at 10am. We were greeted by Trevor (I hope thats his name) and another young lady. Needless to say that after spending 4 hours in the store upgrading our two phones because we were running into issues setting up my iPhone, we walked out feeling like we had made two new great friends. They were so helpful and upbeat. I would highly recommend this location to everyone and I will definitely return to them in the future. Thanks so much guys!!

Tyler Diehl

Avoid T-Mobile Like the plague. I had a salesman lie to me about the time that my iPhone would arrive. He told me one day delivery, well turns out its coming next friday. I am going to be three states away next friday with a broken iPhone. Thanks for nothing T-Mobile! Switching services ASAP

Alireza Bahramyan

I have been there few times with Issues and every time Denis was there my issues were resolved. she is great with customers and helpful and also has a great smile with friendly attitude.

Woodstock Libertarian

For a cell phone store, not a bad experience. I usually prefer to get my phones at best buy, but we needed to use the company store to set up a particular account. Josh was a great help.

Christopher Prince

Great service team here. Just try to avoid peak times as the team is really attentive to their customer and you may wait. They do their best t serve all asap.

XPilotSimPro

Waited for an hour plus three guys at the desks taking more than an hour to close a deal. Plus when they got to me they did not have the phone I wanted.

steve wilson

Pretty helpful folks.