Gainesville Motorsports

Reviews 5

ER

Eric Hickman

I have been a customer for several years. I will sadly be taking my business elsewhere. I work in Gainesville and would prefer to shop local. Last resort I have is to vote with my dollars and put out a bad review. I have taken my two Sea Doo PWCs here for service multiple times. The last couple of interactions have just gotten worse. Bad enough that I am taking the time to post a poor review of the service department. I had my 2008 superchargers rebuilt per the service departments recommendation a year and a half ago as "preventative" maintenance. One of the rebuilt superchargers failed this summer. After diagnosis, I was called by the service department and told I needed a supercharger rebuild. They did not have knowledge that they had recently done the rebuild. I asked why would it fail so early. They said, that sometimes they just do. I asked them to go back and figure out why, so it doesnt happen again. They went back to the tech and came back with the failure was the fly wheel was damaged. I asked if it could have been like that when they rebuilt it last time. They said no. I challenged that if they didnt check it this time, how do we know they didnt check it last time? They said they did. But they didnt check this time until I asked them to find out why the supercharger failed so soon. I asked for some help with the rebuild labor since it should not have failed this soon since the last rebuild. They said they could not. I appealed to the service manager. He said no also. I sucked it up and paid full price for fly wheel replace and another supercharger rebuild. The icing on the cake... when I went to pick it up, my tailer was missing a bearing buddy on drivers side and the plastic cap for the bearing buddy on the passenger side. I was told they didnt stock bearing buddies. I asked if they could look for it. The tech came out and put a used bearing buddy and two caps from another trailer. I would suspect this is how one bearing buddy and two caps went missing from mine. My apologies to the other customer who is now missing one bearing buddy and two caps.

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Joe Zoller

Walked in to scope out the mopeds available for sale. I owned an original 2003 Honda Ruckus for nine years before I left Wisconsin and am finally back at a place where a moped would make my commute to work cheaper and more fun. Walked across the entire store to get to them without a single person even greeting me. I noticed a guy, "Jon," near by was on the phone and another sales guy was with another customer, so I just started looking closely for myself. After a few minutes, I notice that Jon is no longer on the phone, but isnt even looking my direction. I finally walk over and ask if anyone is available to answer questions about the mopeds. He says "yes," but Im not sure he means himself until he starts to get up. He had little to say and I felt like I knew more about the Honda than he did. Granted, I owned one for years, but its not my frickin job to know about them. So I ask about pricing and if there are any upcoming incentives I should consider before purchasing anything. He gives me little to no info. I learned nothing that I couldnt have found online. I did ask about the possibility of taking a test ride, to which he replied "no." Seriously? Im gonna buy a vehicle and I cant even see how it handles and such before I hand him nearly three grand? Local car dealers will let me drive away with a $40,000 car to test it out on the interstate and this guy wont even let me do a quarter-mile round trip to compare how two very different models perform. These guys suck, and the way I was treated as a potential customer was shameful. Perhaps it would have been different if I was wearing a shirt and tie and asking about a more expensive ATV or motorcycle, but Id be skeptical. The staff are either ignorant, apathetic, or both. Regardless, it was a discouraging visit and I would sooner pay a large shipping charge to have something shipped to me than deal with anyone at Gainesville Motorsports.

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Debra Atkins

Updated review, they made it right and Ricky from their store took ownership and performed above and beyond what was expected! They did not make a great first impression but, overall they came through and I made the purchase with them, thanks Ricky! These guys need to hire someone to train them on general math and customer service. I was willing to buy two large ticket items and the first salesman totally dismissed me to take care of his uncle who walked in and the other wanted to give me a great deal which was more than listed on their webpage. When I challenged the second sales rep on his "new math" he still could not add it up correctly. 10099 plus 12799 does not come up to 24899k. He could not focus because he left the dealership without calling me back and was in a drive thru getting some tea when he called. So I passed, they loss the deal. I now know why the reviews are so bad! Hire new leadership and some teachers to teach first grade math! Dont be taken by these ding dongs!, take your calculator and even share it with them.

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Tonya Self

Run from this place! So had a great deal on 4 wheelers advertise but I think based on our experience it was to draw you in then take the money and apply it on the back end through crooked ways. They told us we werent approve which we were shocked then said they could try a 2nd lender. We said no we will try our bank and the guy seem to get a little nervous saying he was positive he could get us approve but we said no dont run our credit again. Then 4 hours later he emailed us and said sorry the finance guy had already ran it again when he went back in. Hmmm... but took 4 hours to email us which raised a flag so we checked our credit to check on inquirys and it was ran only once and not by the people who he said didnt approve us! So when he emailed Jodie Echols back letting him. Know all of this hisctespinse was only I can get yall with no money down hebignored the fact we busted him in lies basically because he didnt want it documented but we already have him busted. If they gona lie this bad can you imagine what else they will do!

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Guy and Christie Karnitz

im a repeat customer for many years , and my last experience was not good with the service department .. i was never advised that they were a month out on getting things done, and several times i was told they were going to get started the next week and it came and gone and nothing done.. i believe the problem is communication .. and when a commitment is made and not going to be met a call is in order.. i had to pick up my bike and take it another place , because of my deadline and they got it done in two days .. also being a business owner myself ... i believe your techs should be doing some OVERTIME. if you have this much business... yes finding good personnel is hard to find.. but OVERTIME IS IN ORDER ...it is better than losing customers if that matters to you at all

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