All County Appliance Services

Category:	Appliance Repair Service
Address:	6299 Central Church Rd, Douglasville, GA 30135, USA
Phone:	+1 770-726-7037
Site:	allcountyapplianceservices.com
Rating:	1.5
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–1PM Closed

Location

Photos 11

Reviews 4

Austin Poole

The only person who had something nice to say about the company was the owner *Ron Williams*. Just look for the only review that didnt give it a 1 star. I flagged it and for the rest of the people with integrity please flag his review as well. He is giving people false hope that this isnt a solid 1-star company. My story mirrors other people stories as well. Frigidaire sent me to them. My first appointment I had booked with back in August 2016 the technician was a no show. I rescheduled for a week later, he showed up this time, diagnosed it, came back a week later, tried his fixed, and it failed. He came back two more times trying to fix but couldnt get it working. Last time he came he took the hose that connects to the dishwasher to the waste disposal so now my disposal unit leaks water. The technician told me that he was going to tell his people that he was going to write up a report detailing the issues and that he couldnt fix and most likely Ill just get another unit. I should wait to get a call from them. I never received a call after that........ From my last appointment date of Oct 27,2016 til now December 21, 2016. Ive had to call them 6 times and every time they gave me an excuse and said they would call me back. Never did. So yesterday when I called I asked what is the next step I can take to "expedite" just getting new unit. Tekesha, who is somebody who works there, told me to call Frigidaire, which I did and they called All county and all of a sudden all county told them that they are still attempting repairs. I was informed by the service technician there is nothing else they could do, so I called All county and it turns out that the service technician that worked on my unit had left and they didnt keep a record on what he had done on my unit. I was then transferred to the owner Ron Williams and he very rudely asked me what was the issue with the washer machine. I asked him how should I know Im the service technician who came out to fix it?!?! He didnt like that answer and hung up on me. Simply rude.... so very rude. Needless to say Im going with a different service company. If Frigidaire sent you to these people contact them and complain. They will give you an extension on your warranty like they did for me.

Non Ya

Property Damage and RUDE services! New dishwasher not pumping. I had called my warranty on my dishwasher and they sent these people out to my home. The owner Ron had came out and told me I needed a new pump without even taking a look at the inside if the unit or talking it apart. It was 3 weeks before they called and said it came in. They had sent 2 men out to my house Christian and another man. They had pulled the dishwasher out and changed the pump. They couldnt get the dishwasher in the hole so the were shoving and pushing it in hard. They didnt rise the legs on the unit so it wouldnt hurt my floor. Well... They did one of the front legs and ripped my vinal . I called the owner while the 2 men were in my home. Kesha said they would take care of it for me to send them an email of what happens and the damage theycaused. So I did. Next morning I had opens the dishwasher door and the top screws fell into the dishwasher. The screws had scratched the top of the door on both sides (new dishwasher). Makes me more mad, I called and got to talk to Ron about what happend . A week later my dishwasher quit pumping again. Ron (manager) came out and took the dishwasher out and was beating on the bottom of the unit to get it to work again. I had asked him what his plains were about fixing my floor and he said he would fix it not to worrie. He asked me how much it would cost to fix it. I had no idea at the time and was told I had to get the whole sheet replaced. He got mad when my friend and I was looking up the prices and Ron started yelling at us and was disrespectful. He said he would pay to fix. He told us he would send someone out to get an esstimate to fix it. 2 weeks went by no call., so I call them and ask whats going on and he said he was not paying for the damages he didnt do it. This was all with in a 4 month time frame and still fighting. Fixing to get a lawyer and settle this once and for all!!! I would NOT use this company... Bad business. Check your reviews. I wish I would have before I let them come out.

Megan B.

Ive been trying to get ANYONE from this company to return my call ever since they overcharged me for a new ice maker. When Ron Williams installed the ice maker he made it sound like he was giving me a great deal because "I was such a nice customer." He told me he appreciated the fact that I had cleaned and vacuumed behind the appliance before he arrived and that I treated him with respect. He went on to tell me about the previous customer he had to deal with who treated him like dirt. He said because I was so kind and respectful he wouldnt charge me the $68 repair fee. I was thrilled that he showed such appreciation for my hospitality. It wasnt until after he left that I realized (after a quick search on the web) he charged me $189 for an ice maker I could have purchased myself for $65. And instead of the "repair fee" he said he wouldnt charge me, he charged a $60 "service fee". I would have rather paid the $60 service fee, $68 repair fee, and $65 for parts!! That would have cost me less than $57 less than the $250 Ron charged me. What a con artist! I immediately called his office when I realized this and for more than 4 months now I have left so many messages with so many different women as well as numerous voice mail messages, and yet Ron Williams refuses to call me back to resolve the issue. Clearly he is guilty of this scam or he would be willing to call me and discuss this like an adult. This is the first negative review I have ever posted (I like to focus on positive business interactions), but I want to alert others so he wont take advantage of other nice people who tend to believe people are trustworthy, honest, and are men of integrity. Ron Williams is not one of them. I do not recommend this business at all.

Danny Dore

My original appt. was scheduled by Frigidaire warranty. The company called me the day before my appt. and said they needed to reschedule because they didnt have a tech available to fill the appt. They rescheduled a week later. When the day of this appt. came they said they would have to reschedule again as an emergency came up with the tech and he wouldnt be able to make it. So I rescheduled for a week later. On this appt. the tech actually showed up. He was at my house 2 minutes (literally) I told him the issues I was having. He said he would have to order the parts. Wrote on a receipt that the auger motor and display board were to be ordered. Had me sign the receipt. Then stated that the parts would be ordered and I would receive a call to schedule an installation appt. A week and a half later the company rep. called to schedule the appt. On the day of this appt. the tech called me at 3:20 during my 1 to 5pm window to tell me he had an emergency and would not be able to make it to the appt. I asked him if there was any way his company could send another tech? When I was told no because it was too late in the day I contacted their customer no service. I explained that they had missed multiple appts. with me and my time was just as valuable as theirs. I then asked if they would be willing to pay a tech. overtime to come out. They werent willing to so I settled for a 3pm sharp appt the next day. I was told the tech would be at my door at 3pm. The tech called me at 2:54pm to give me a 30 minute call ahead. Then finally showed up at 4:05pm to perform the install. Im just glad I didnt have to pay actual money for this service. Frigidaire should really consider using a more reputable company to perform their warranty repairs.