Cartersville Cell Phone Repair LLC

Category:	Cell Phone Store
Address:	106 Merchants Square Dr, Cartersville, GA 30121, USA
Phone:	+1 770-334-2784
Site:	cartersvillecellphonerepair.com
Rating:	4.3
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–4PM Closed

Location

Photos 19

Reviews 6

Andrew Nida

I know this review is long, but I feel its necessary. If you dont have time to read then please take my advice and dont make the mistake in using their service. I would go out of town and pay double if that means anything. I have thought all day about writing a review thats negative about some ones business, and I dont take it lightly, but this is a must!! Also, I posted on face book and you should see the overwhelming response of people who agreed with my post. Proof that shows Im not the only upset customer. When a business doesnt stand ethically when tested on the service they offer, everyone should know. Many of you might have had a great experience with the Cartersville Cell Phone Repair here in town. I would have recommended them to anyone until this morning. I have replaced several screens for friends and family, but the day my screen broke I was working for our EMS service here in town and decided to drop it off and have them replace my screen. After spending $80 I was quite satisfied. But when the screen separated from the digitizer I immediately called them for help. My screen still looks brand new minus the fact that the screen is lifting up from the mounting bracket that connect to the phone. This was clearly a defect in the screen they used, It wasnt primarily this businesses fault nor mine. Were the business failed, was when they so called "guarantee" their work for thirty days as well as promise to take care of their customers. I would be ashamed to explain in detail the conversation me and the owner/manager had. How this guy even operates a business in a small town like ours is unbelievable. And as a business owner myself, It erks me to know that people can get away with business like this. So from this point forward, If Im asked who I will recommend for cell phone repair, I will say anyone BUT Cartersville Cell Phone Repair LLC!!!!!

Scott Eisenmann

**This review has been edited below (better late than never)** The screen on my cell phone had a few breaks in it, so I called Cartersville Cell Phone Repair. The lady who answered said they would need my phone for about 5 hours and the repair would cost $100 if they could get the screen off without damaging the LCD, or over $200 (I dont remember the exact amount) if the LCD was damaged. A few days later I dropped my phone off as soon as they opened. Again I was quoted the same prices and warned that the LCD could be damaged during the repair. I believe she said that the LCD is damaged about 5% of the time, so they have a 95% success rate. While I was not happy that they could not guarantee a specific price, I appreciated their honesty. They warned me twice and I decided to take a chance that the repair would only cost $100. Five hours later I returned and was pleasantly surprised that my phone looked as good as new and it only cost $100 plus tax. The staff was friendly, professional, and honest, so I will definitely recommend them in the future. Edit: Regrettably, I must update this review. Shortly after getting the new screen, it slowly turned dark blue/purple, which made the phone unusable. I called their office and was told that I would have to pay for a new screen. Since this one only lasted a few months, I decided to buy a new phone and recycle this phone. Paying $100 for a few months of use doesnt make sense. I no longer recommend getting a replacement screen from this business. They seem honest, but Im not impressed by the product they used.

Ammylia Huskins

Ive actually bought every iPhone that Ive ever own from this phone repair company! they know my name and Im just a regular joe there!! my iPhone history was an iPhone 4s, iPhone 5c, and two iPhone 5s. the first iPhone 5s we bought from there, the thumb print passcode didnt function properly. we took it back and traded it in for a different iPhone 5s. this time the thumb print worked! I dropped it on concrete one good time and it broke. I went to go get it repaired and they did..with the old, returned iPhone 5s screen. nothing was wrong with that. only one flaw was left, but that was because they were generous enough to let my dad pay only $50 dollars and not $150. it works perfect and I still use it. I plan on using this phone repair company in the future! if they still sell the hoverboards, I may even buy one from them as well! this phone repair company has saved my phones only God knows how many times!! I recommend this company to anyone reading this! its your moneys worth!!! :))))

Casey Beaver

I went here with a busted Iphone 5 face. These guys went above and beyond for me trying to salvage the phone. They tried two different glass/LCD and nothing would work but the phone was broken internally. I had to file an insurance claim and wait for a new phone. When the new phone came I realized that I hadnt saved my photos to icloud so I had lost my pics and vids. I went back in to see if they could help me recover them. These guys spent a half hour trying everything they could to help me get them back, but the phone was unresponsive. I offered to pay them for their time and effort from my two combined visits, but the owner wouldnt take it. I feel they went above and beyond trying to help me. You couldnt get this kind of service or consideration out of a big box retailer. Being able to walk into a locally owned business and deal directly with the owner of a company makes a huge difference! All the marketing in the world cant by integrity and character. Well done!

Tony Gallagher

I had a screen replaced on my Note 2. When I picked it up, there was what looked like a dark wet spot under the screen. The employee explained that it can happen, but it usually resolves within a week. If it did not, I should return and they would fix it at no charge. I returned a week later - the manager essentially said that I was out of luck. That employee had supposedly been fired and had lied to me. The manager, who was unpleasant and unhelpful, said that it was normal to have this huge blob in the middle of y screen after a repair. But, he would be happy to replace it again, with the digitizer screen for another $250. I think that he is running a scam to get the extra work performed. Stay away. I will be contacting a lawyer to get my $100 back. Small claims court, here I come. I am tired of people like him ripping me and other people off.

venessa bellott

had a problem after it was replaced I went back and they could not repeat the problem. He says I dont have enough memory and its my fault the screen doesnt work some areas. I then came back in because the screen was lifting and he said its because I dropped it. screen looked fine. After consulting another store and doing research its because they use cheap screens. The screen was not fastened correctly. He wanted to charge me for another screen. I work in establishment that would of helped him have more business but not anymore. Word of mouth is everything. Dont go here Chinese products