Cricket Wireless Authorized Retailer

Category:	Cell Phone Store
Address:	6210 Glenway Ave, Cincinnati, OH 45211, USA
Phone:	+1 513-389-9059
Site:	cricketwireless.com
Rating:	4.4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–5PM

Location

Photos 7

Reviews 7

Wafa Jafar

I have never been a fan of writing reviews, but after being treated so wonderfully by the staff, who greeted me with smiles and helped me recover each and every picture on my phone and contacts, I was WOWED by the level of attentiveness....no wonder this seems to be the busiest Cricket store in America. No matter how many customers are at the store, each sales rep takes the time to handle every customers needs. From questions about bill payments and plan changes or whether a certain feature isnt working, each rep took their time to explain and resolve every issue that occurred. I was a former Verizon customer, that switched to Cricket after they merged with AT&T. My sales representative took the time to break down each and every single plan to me, while comparing it to my current plan from Verizon. I was overpaying by thousands of dollars each year and receiving not even a quarter amount of data usage. As I stood there, I saw each and every rep, take the time to handle each customer respectively. This store has the most knowledgeable reps I have ever come across and wont have you waiting in line for hours. I was in and out of the store with my number ported within 15 minutes. I remember the first time I purchased a cellphone from Verizon. It was a nightmare, I was there for 3 hours. This store is a blessing and I highly recommend each and every person to come witness customer service at its best with a friendly and fun loving stuff. Thank you Cricket Glenway.

randy Rjd d

All the other reviews must be made by cricket employees. First, this is not a cricket owned store. Its a franchise. The store is terrible. My experience was the sales team were too pushy and lie about a model theyre trying to unload asap. There is maybe 7-10 phones to choose from. Thats it. Its hilarious the store is so big and you walk in and see a small desk with a few phones on it. The staff lied to me about the quality of the phone they tried to push on me. They do not carry most of the phones their website has. Bottom line, buy online from cricket. The selection of phones is a lot better and prices are lower. (Stores will not honor any online prices) and some pushy kid wont try to get you to buy a phone you dont want. Also the new service is light years better now that at&t owns cricket. I get service way down in rural ky (willow,ky)where my buddy with verizon has none. I get a big laugh from that since i get 10gb of data for half of what he pays. he only gets 2gb of data on his $120/month plan. Its the same story with my uncle that lives in harrison, oh. He has tmobile and has 0 coverage at his house. My cricket has 4 full bars of LTE coverage and he cant even make a phone call lol. Im still expecting at&t to dissolve cricket though. Im sure of it. It doesnt make sense for them to keep it going for half the price they charge for their service.

john major

I went into the store to upgrade my phone. I let the sales manager talk me into a phone that I wasnt even interested in at all. Against my better judgement I bought the phone because he swore to me it was a better product. The phone turned out to be the worst phone I ever owned. It was super glitchy and had no storage space. I couldnt even improve the storage situation by adding a 32GB sd card, which meant that I had half the apps that were on my previous phone. Less then a week later, I was fed up and took the phone back. The sales manager was very condescending and argumentative.. trying to make me appear combative to his other customers, he wouldnt acknowledge the fact that the phone did not meet the standard of my previous phone. I went to this store to upgrade to a better phone, but seriously downgraded instead. And after all that, I still had to pay full price for the phone I originally wanted, as if I never bought a phone in the first place. What a rip off. If i could rate this store a negative two stars, I would. I wouldnt recommend this store to my worse enemy

Angel White

Omg this is the best cricket store in the city. I purchased my phone and service 2 yrs ago (yes time for an upgrade Ali lol) and Ive had lots of issues and problems with service....mostly customer service. Other locations are rude and the lines are killer. Ive waited in line over 30 mins on several occasions just to make a payment. Not this store. The associates there are kind, friendly and professional. Theres usually no wait or a very short wait. They greet you as soon as you walk in. Theyre even open on Sundays. Ive debated canceling my service several times and honestly these guys keep me coming back. If you dont live on the west side of town, its def worth the trip! So many times we take time to complain.....take time to acknowledge those who are actually doing something right! My friends and family all come to this location now - glenway ave. Thanks guys for caring about your customers xoxo -angel

A Private User

The difference between the current staff and management and the old staff is like the difference between night and day. Before when you would walk in you would have to sign in on some computer which was a complete waste of time. Then the staff that used to work there would mope around and take care of people without any type of enthusiasm. They were more worried about taking the money out of your pocket and sending you on your way. The current staff is extremely helpful and their customer service is second to none. Every person who works there is willing to sit down and take the time to explain all the functions and plans to EVERYTHING. Whether it be cellular devices, broadbands or the Wi-Fi service they offer. I would and am going to recommend this store to all of my friends and family that have Cricket. And if they dont have Cricket then I will refer them to this store and no other!

Anne Digiacomo

All of these bad reviews must be from some very bitter people who didnt get their way. The sales rep at glenway are absolutely amazing. I have been xoming here for ever and every exchange these guys are knowledgeable and helpful. I have myself witness irate customers who were making unrealistic demands, but the sales staff always stay poised and do their best. I only buy my phones from here and would go anywhere else. They will give you all the time in the world if they arent busy. The guys are prompt. Ive been to colerain and norwood and waited hours. I feel like i am at the Bmv there. Very unpersonal and not friendly at all. These guys are always smiling and happy. Glenway you deserve my review. I just came in after 6 months and the store looks amazing after the remodel. Auto payment kept me away but im glad i stopped in today.

A Private User

THE BEST CRICKET STORE I HAVE EVER COME ACROSS. The staff is always in a good mood unlike other locations. I was a Sprint customer prior to visiting this location and switched over. My number was ported even before I left the store with no problems. The staff did an outstanding job to explain the differences and the advantages of switching over to Cricket. The map and different rate plans were explained thoroughly and my buying experience was phenomenal. I highly recommend this location and will continue doing business with Cricket as long as I was valued the way that I was during my first experience.