Verizon

Category:	Cell Phone Store
Address:	6211 Glenway Ave, Cincinnati, OH 45211, USA
Phone:	+1 513-921-5300
Site:	verizonwireless.com
Rating:	3.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 15

Reviews 12

Jason Utterback

This location let someone i have on my Account purchase a new phone and contract without my authorization. I went in to cancel my service on that phone account since i would assume them authorizing purchases and contract agreements on our line without our authorization was wrong and would breach the contract,which they did admit they were wrong with allowing it but apparently not wrong enough for them justify letting us out of the one line that was not even approved by us "the ones who hold the contract" and pay the bill. On top of that i left my last carrier to get on my finances service which is verizon because they promised i could get my employer discount with them as well so i figure we can both benefit from the discount, well thats not the case either i find out after i cancel my old plan and leave my previous carrier. After a hour of back and forth the super busy Danny finally comes out after requesting him the entire time and tells us he cant help us. I ask for a card and plan to call customer care and when i take the card Danny says" dont rip the card from my hand " and mean mugs me. So yes I. Got upset and said you need to watch the way you talk to me......at this point Im asked to leave the store and told my service is cancelled. I hope i can only be so lucky.

Emily Morgan

THEY JUST WANT TO MAKE MONEY OFF YOU #CORPORATE 3 months after purchasing an iPhone 6s I ended up busting the screen which led to the charging port to stop working. I took it into this location and asked what I can do. They ended up taking my upgrade from a tablet I had and setting me up with a new phone and new payments. Little did I know how DUMB that was until it was to late. I am now paying 2 device payments and 2 line accesses. One on the phone I use and the other for a phone that does nothing but take up space. Why didnt they inform me of TMP..? Or maybe the warranty...? Becasue they dont make anything off that. I cant even fix this issue because it only shows 2 Moto zs.... I have 1 on what was the tablets line and one on the line that my iPhone was on.. Its all a confusing mess and I will forever be in debt with device payments thanks to a store more worried about their conversion, commission and sales. Wish I was more knowledgeable about my options when this all happened. If it wasnt for befriending someone who just recently started working for a different location I would have never known how crooked a store can really be. $200(ish) could have been my payout and a new phone the next day... im looking at over a grand once Im done with all these payments

treasureisawesome Cincinnati

Four out of four times I was disappointing in this store. I own 5 lines of service for 20+ years now and can NEVER get helpful or even directly honest information from this location. "Free upgrade" phones NEVER in stock, Always trying to forcefully and deceptively sell upgrades, they do not disclose information regarding when units will arrive in store. Today I was informed that "We never know what we are going to get into the store for stock and we cant find out". 1.) Should have checked to see when the device requested is coming in (I cant believe that a store/Company this big cant find out when a shipment arrives and what is on it) 2.) Could have checked OTHER local Verizon stores to transfer stock or send me there-simple Customer Service/ 3.) Could have directed me to the Web where I can self upgrade without the hassle of someone pushing product on me AND be sure that its in stock. USE THE WEB- AVOID THIS STORE I will never visit this location again.

Tyler Budd

My mom got me a screen protector got Christmas. The sales associate lied to her saying that it covered the entire screen of the new phone I had just bought (Google Pixel.) The screen protector did not even come close to covering every pixel on the screen, much less the entire front face of the phone. The incredibly rude saleswoman informed me that they dont take returns on screen protectors even though the employees know it doesnt cover the screen. I was then not allowed to speak to her manager to try to clarify the situation. I would highly advise to avoid this Verizon location and their lying, rude sales associates at all costs.

Timothy Culley

I went to this store last weekend to start a plan with two new lines. I wanted a droid DNA and waited two hours in the store only to be told that despite having them in stock they could not sell it to me because of a computer error. I drove down the street to best buy and bought the same phone in 15 min for $50 less. This weekend I went in again to buy a wireless charging pad and they went in the back to get it then came out with a different model. They said they couldnt sell me the one they had on display.... Can you buy anything at this store?

Tyler Budde

I tried calling the store for over 45 minutes today with no response, I tried the English and Spanish lines to no avail.. I was very disappointed by the lack of service at this Verizon location and I personally wont be visiting this location ever again. I did call Verizon national customer support and file a complaint against the store for failing to answer their lines and the person on the phone was very apologetic which does make me hopeful that most Verizon stores have better customer support than this pitiful location.

A Private User

Poor Customer Service at this location. I had been a customer for over 10 years to this location in Western Hills and it has slowly gone downhill. I now have to drive 20 minutes to Tri-County for my service but now I actually receive customer support and help when I need it. If you are a new customer thinking about switching to Verizon, definitely purchase from another Verizon store in the Tri-State area.

Simeon Lee

Charged an extra $200 for my phone. I didnt catch the scam due to it being on a monthly plan. Im partly to blame for not checking my receipt at the store. Tried calling literally 30 times until I could get someone on the line to rectify the situation. They said theyd call back but never did. How does verizon let a store be run like this? If you are helped by the associate named Ernest, check your receipt.

A Private User

Best phones and coverage hands down. Plan costs a little more than I would like but worth it in the end. Took a star because they could not xfer data from my old phone to my strato because im using a custom rom. Sent from Verizon Samsung Stratosphere.

Teisha Friend

Amanda was our sales person, she did a great job with getting me the phone that was out of stock in colerain. She set it up and transferred everything to the new phone. The store was clean and everyone was smiling and helping customers.

A Private User

This is by far the worst customer service and knowledge of a product I have ever encountered. If you find yourself frustrated, I would definitely try the location on Harrison Avenue, with intelligent, friendly, helpful sales associates.

Amber Anderson

Today I went in to buy a charger and had a great expierence. Kamber was so nice and very knowlegable and told me about the watch . She was very pleasant and I will definetly be sending people her way.