BHLDN

Reviews 3

KA

Kate Cook

Where do I even start? I made an appointment a month and a half in advance, and drove six hours to try on these dresses. In making the appointment, I listed about 15 dresses I wanted to try on. Most were bridal, but maybe 3 were bridesmaids dresses I were looking at as "alternative" wedding dresses. When I arrived, my consultant told me they only carried FOUR of the dresses I wanted in the store, not including the one dress I was desperately in love with, which I indicated when making the appointment. There was no indication that the retail location wouldnt have everything they had online. They didnt bother to call me and tell me this, and my consultant told me they could order it to the store to try on, but it would take two weeks. I think that would have been a great thing for them to do BEFORE my appointment, since they had so much notice and knew what I liked! Again, I dont live in town so waiting two weeks was not an option. Since I only had four options now, I walked around and pointed out a few more dresses I kinda liked. I told my consultant that I DIDNT like: poofy skirts, strapless necklines or belts. My consultant spent the first TWENTY MINUTES of my appointment pulling dresses into my dressing room. Why even list the dresses you want online if A.) they arent going to have them at all and B.) They arent going to have them ready when you arrive? The appointments are only an hour long so that is a HUGE chunk of time. When I got into the dressing room, I only recognized one dress! She didnt pull any of the dresses I pointed to, and instead pulled three others: a poofy skirt, something random, and a strapless dress. When I asked about the dresses I pointed out, she said they were bridesmaids dresses and I wasnt "allowed" to try them on during a bridal appointment, but that I could try them on afterwards. Whatever. I tried on the one dress I liked, and when I went to go look at it there were two other brides crowding around one mirror. The consultants office was right next to the mirror and people were scooting in and out, so between the office space and the other brides I felt like I was constantly in the way of someone. This "bridal area" is literally just a dressing room it shares with the anthropologie its attached to. I felt like I was in a mall. Its really stupid, honestly. Next I tried on the strapless dress, because I was trying to keep an open mind despite hating it, and I also didnt want to hurt the consultants feelings. I finally get a space in front of the mirror and she says, "now, I know you hate belts but I think this one looks really good with a belt..." and starts putting a belt on me! Not one belt, but TWO BELTS! Jeez louise. At this point Im totally done with this appointment and I know theres no way Im going to find anything I like, so we cut it short and I go grab the "bridesmaids" dresses I want to try on. I am told I have to wait for the bridesmaids room to try on the bridesmaids dresses. You dont need an appointment to try on these dresses, but I guess you need the one room? There are literally 8-10 other dressing rooms open, but I wait 20 more minutes to try on the dresses in the bridesmaids room, which is literally exactly like all the other dressing rooms. The dresses feel cheap and wont zip, but at this point Im just kinda pissed off with the whole experience so maybe I was just biased. I am so thankful that this was my second bridal appointment and not my first. If it had been my first, I probably would have cried and given up, honestly. I did not feel special at all- in fact, I felt like an inconvenience. There was no consideration given to what I wanted- what I indicated online or in person. Their ridiculous policies made the experience twice as long as it should have been, and fighting over mirror space as a BRIDE is absolutely ridiculous. If they want you to spend $2,000 in the store, they need to give you a $2,000 experience, not a cheap, poorly lit crowded, super rushed time.

RA

Rachel Wright

I had an absolutely fantastic experience at BHLDN! After some miscommunications on the phone that had me feeling a bit frustrated and apprehensive, we showed up on time for my appointment and were made to wait for ~10 minutes for unannounced reasons (it was clear they were worried about space in the back but didnt want to relay that information to me). When they realized that I had only brought 2 people instead of 3 people, it was all smoothed out and we went back to the dressing room area. Peyton was my stylist and she was wonderful! Very sweet, very friendly, and very helpful! I was pretty set on the dresses I wanted to try on, and Peyton helped walk me through the pros and cons of each dress. She gave me various sashes, veils, etc. that helped me see each dress in different lights. She also threw a "wildcard" my way, which I really appreciated, because it helped me confirm the type of dress I wanted. Ultimately, my favorite thing Peyton did was walk me OUT of the dressing room area into the dress rack room to look in the mirror there. At first, I was confused why I wasnt standing on the pedestal in front of the 3 mirrors, until Peyton said "I like to come out here because it has the best natural light" - and she was right! It totally helped me see the dresses better and since my wedding is outside, it was actually a necessary component I hadnt even considered before! My bridesmaids were a bit bummed that the store had run out of champagne right before we arrived, so unfortunately they didnt get any bubbly, but that was a minor blip. My takeaway from this experience was very positive - I am actually calling today to order my dress! Thank you BHLDN and most of all, thank you Peyton!!

ME

Megan Smith

Just not impressed. My sales associate, Katherine, wasnt the most wonderful. They typically only allow for 3 people plus the bridge to attend their very strict one hour appointments (I was told I could "try on one more dress" and then needed to leave right before the hour). But they let me know I could bring more if I specified before the appointment. I did. But they were still very surprised when I showed up with six people — and werent too excited about it. Kathrine was also not great at cinching the dresses correctly to my size. Typically, they are able to clip you into a dress and give you an idea of what the alterations would look like. And for some reason, Kathrine wasnt great at it. My maid-of-honor was really the one who got the dresses fitting correctly. The changing rooms feel like ordinary changing rooms ... NOT the kind where youd like to try on your wedding dress. It was a Sunday afternoon, and us brides-to-be were competing for mirror time and space. It was hard to think about what dress you were wearing. The rest of my family was told to sit on a sweet, little blue couch out in the store, and when I came out in my dress, I was a spectacle. People shopping for linens or a new dress were stopping and making comments ... not the best environment. The dresses were meh. If you LOVE very simple, sheath dresses (like I honestly do), you might love this place. Or youll realize how cheap the material is and realize you dont want to spend $2,000 on a glorified prom dress. Definitely not impressed.