Category: | Bridal Shop |
Address: | 334 W Benson St, Cincinnati, OH 45215, USA |
Phone: | +1 513-821-9666 |
Site: | carriekaribobridal.com |
Rating: | 4.3 |
Working: | 11AM–7PM Closed 11AM–7PM 11AM–7PM 11AM–5PM 10AM–5PM 12–4PM |
CA
Carrie Bilbo
I would not recommend shopping here. They have no customer service and if any issue comes up, according to them it is always the customers fault. This happened with both my dress and the brides. Bridesmaid dress: I ordered a bridesmaid dress that the bride picked out. I filled out the form asking me my normal dress size and my measurements. A few months later I receive the dress and it does not fit in the ribcage/chest area. I am normally a size 4 (sometimes even a 2) and I ordered a 6 to be safe. My mother tried on the dress, whom is a size 0 or 2. She also could not zip up in the chest area in the size 6 dress. We assumes this must be a mislabeled mistake, after physically measuring the dress it says it is 30" Bust. I am a 33" bust and the size chart said it was supposed to be a 33" bust. I live out of state so my mother went down to the store to show them and discuss the options. All they could do was blame me for ordering wrong and all they could do to help was to order a new dress for $200 more, in which I would also have to get rush alterations on. They also went as far as to say that the only reason the rip area does fit is bc the fat from the waist must be pushed up. Clearly just disregarding that is clearly 3" smaller than the dimensions the size chart says it was supposed to be. Why take our measurements if they dont matter and you just disregard them? why along the line somewhere did they not tell the customers the dress runs small? Now I am stuck with a dress that does fit and a wedding 1 month away. I am forced to figure it out and McGiver some solution all on my own bc they could have not cared less about helping me... they already got their money. On top of all that when I asked them to reimburse my shipping fee, since it was picked up in store and not shipped, they first ignored my emails and then refused to do so. Brides Gown: The Bride purchased her dress from the shop and after alterations and such she picked it up, everything looked great. The store put the dress in the bag and she took it home. The dress remained in the closet untouched for a month or so. Then one day she deiced to take a look, and good thing she did. There were yellow blobs or stains on the fabric of the dress. She immediately called the store and sent them photos. Again.. they did nothing to help. All they did was blame her, it was something she did. Even though she had not touched the dress or even unzipped the bag it was in since the fitting. She was forced to deal with it herself and pay tons more money on cleaning fees. Luckily the spots mostly all came out and the cleaner is going to patch up and fix the places it did not. So some words of advice from a customer and a designer/maker/small business owner, whom also deals with customers, do not shop here. They will help you purchase, but anything more and they want nothing to do with you. If something goes wrong, they will blame you, instead of trying to help it make it right.
AS
Ashley McClain
After reading all of the great reviews for this location, I had high hopes and expectation for this place. I had a scheduled appointment over this past weekend. I was greeted at the door by an associate who didnt really appear to know I was coming. I showed her some ideas of what I was looking for and stated that I was more than willing to try on almost anything. She informed me of how the store was laid out then walked away to assist another customer. My family and I wondered around and started picking out a few items. The associate took the dresses after my arms were full and stuffed them into a tiny changing stall. She wasnt very prepared as she didnt have any clips or any undergarments to assist me. The first dress I tried on barely fit over my hips. I am a size 12 and understand that things will be quite tight but Im not completely out of question with some finagling. I had just come from another bridal store near by (European Bridal) and had 0 issue regarding this matter. I tried on another dress and was disappointed, again, that the dress wouldnt fit so I informed her that she had free reign to go and grab any dresses that she felt would fit and would look flattering on me. She left me mostly naked in the little stall for about 5 minutes feeling completely awkward. She returned with a few more dresses. Only one fit me... barely. I was, then, informed by the associate that I wouldnt really fit into much within the store. She didnt appear to want to assist me as Id asked about something in the window she was unwilling to even get down for me after several requests. The two dresses that I was able to fit into either had a broken zipper or the hem was basically separated from the entire dress. The associate indicated that this occurred from a previous client attempting to "squeeze into a dress she shouldnt have". I was never asked how I felt about a dress or felt any sort of willingness to find the right gown for my big day. At this point, I indicated that I was not having any luck and went to put my cloths on. I was completely disheartened by the entire ordeal and went back to the first store and was greeted with smiles and treated like a princess. tl;dr Dont go here if you have hips
LI
Lisa Lykins
Id like to provide a review of the Ordering, Price, Service and Overall Experience with Carrie Karibo Bridal Boutique. My experience with the boutique is a little different as Ive never stepped foot in the store. The bride made the trip to the boutique to see the dresses. I ordered online with minimal distractions once realizing what browser to utilize for best performance with the site. Price is usually a point that people address in reviews, are the prices high, not too bad in my opinion for the quality of the dress. Of course if your comparing them to the big box stores they will appear high but I would argue the quality and fashion of the comparison is equal. Service is where Carrie and Julie really stood out for me. I made a mistake of ordering my dress one size too small. My measurements fit in all areas of size ordered except the waist. I received the dress I tried it on and thought "Oh...I have 2 months, Ill lose a couple inches in the belly." Fast forward a month....belly still fully in tact. Shoot now I have "waisted" time. :) So I call the boutique get a voicemail, because they clearly focus fully on each client when in the store. They called back at an end of an appointment with three options for me. After discussing the options I decide which route is best and proceed with it. I mailed my dress from Indy to Cali on Saturday afternoon via USPS Priority and on Wednesday via USPS Priority I received my dress back. It fits like a glove and I am so grateful for the lack of headache and worry the Carrie Karibo Bridal Boutique team delivered. Thank you and if I am ever again in the bridesmaid arena again I will recommend the shop!