Winter Haven Honda

Reviews 4

KA

Kayla J

I recently purchased a used Acura from this dealership and as part of the deal a few of the minor cosmetic issues were going to be fixed. After the deal was done, I also noticed the tire pressure light was on, I was assured that air had been put in the tire and the sensor would reset itself and turn off. After a week of the light coming on and off sporadically and checking the tire pressure, it was apparent the sensor was bad and needed to be replaced. I scheduled a time to bring the vehicle in and the repairs (both cosmetic and mechanical) to be completed. I was told be there at 9am on a wednesday, so I arrived at 8:45am and did not leave until almost 10:30am as the person I was working with didnt come in until 9:45am, so why I was told to be there at 9am is beyond me. I had to re-explain my story multiple times as it was not communicated to the staff that was there even though I had scheduled this previously. I also made it very clear that the sensor was a priority and needed to be fixed. I was given a loaner car to drive, I live and work an hour and a half away, and told my car would be ready on the following Monday, so less than a week. At this point I have missed a half a day at work and driven 3 hours round trip, in the dirtiest rental car I have ever been in, which I also had to spend money putting fuel in because I was given the car when it was almost on E. Monday morning comes and I was told my car was ready to picked up and assured the issues had been fixed. I leave work early to make the drive in time before the person I was dealing with left for the day. As I enter the city of Winter Haven limits I received a phone call letting me know my car was in fact not ready.... At this point Im enraged. I have yet again wasted time and money for nothing. The sensor which I had made clear from the beginning, needed to be ordered. I was told the service center looked at it and didnt see any issues, then when it was to be moved, the light came back on.... Which leads me to believe that the mechanics did NOT look at it, they simply turned the car on saw the light was off and moved on. The service manager then re-looked at the car and indeed the sensor was bad and needed to be replaced, just as I stated from the beginning. Furthermore, I called multiple times and left multiple voice-mails for a manager to call me and never heard anything back. By far this has been one of the worst customer service experiences I have ever received. Today, Thursday over a week later, I finally have my car back. The only good experience is that my car was delivered to me in St. Petersburg and I did not have to make another trip. None the less I am disgusted with the my experience and would never recommend anyone do business here. I was told my car would be given back to me with a full tank of gas, it was not. I was also told my car would be thoroughly detailed, its not. I was completely taken advantage of, and I could not more disappointed. I was not once apologized to or offered any compensation of any sort for all my wasted time and hassle. Truly terrible customer service.

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EV

Evan McColley

I wish I could say that the experience was great but the car was returned. There were multiple issues with the vehicle that should have been addressed during the certification process that were either missed or ignored (issues with aftermarket interior map light bulbs, driver side fog lamp out and wiring harnesses that had been tampered with, missing a second key, one of the clips on passenger side door seal broken, etc.). After returning with the vehicle and spending 3 hours at the dealership I never even saw the inside of another vehicle. I was offered 2 cars that were not even on the lot, one car where the keys couldnt be found, and a new vehicle at an additional cost of around $4500. All of this while asking about a used Hyundai that I never got to see. Needless to say I lost faith in the process and returned home with my old vehicle. Our deposit check was returned via mail but we are still waiting on our registration to be returned. Returning all of my old documents, like the registration, should have been part of a standardized return process but again, reality fell short of expectations. Overall pathetic experience and the above is what I sent to the General Sales Manager and te only response was "I did talk to the technician that serviced the Accord to remind him of his responsibility to check even the smallest of details to ensure our customers get the product the deserve." Ok what about the other issues I described, how about "hey come back we will make it right one way or another" or "we would love to show you the Hyundai" but no, none of that. Will never return and will tell anyone who asks me not to either.

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EL

Elegant Roses87

We recently purchased a new 2016 Honda Odyssey at Winter Haven Honda and had a very pleasant experience. We arrived at the dealership unannounced on Friday less than 30 minutes before closing, and Mike Lopez showed us around the lot. He was very knowledgeable about what packages came with what features on each trim level and the pros/cons of various ones. He did not make us feel rushed and was happy to let us have a test drive even though we had already expressed that we would not be making a purchase that night. He did not try any tactics to push us into a sale (we had just been to another dealership that literally said "how can we get you to make a purchase today"). Once we were done with the test drive and without us asking, Mike wrote down prices for each of 3 different trim levels we were considering, all of which were extremely reasonable. We came back the next day to make the purchase, which was again a pleasant experience. They were able to hit the payment we were looking for on the trim level we wanted and got us a 2.13% rate with zero down. The only issue we ran into is that the Rear Entertainment System we chose was supposed to come with 2 pairs of wireless headphones, and they were not in the van when we drove it home. I contacted Mike, and the dealership gave me no trouble handing me a new pair when I stopped by 2 days later. Since things like this do happen and they made it right with no fuss, I consider this a plus rather than a negative.

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VI

Vicky Edwards

I found a car online, made appointment to come in and purchase and filled out online credit app as it seemed easier than my bank. What a joke. I get an email telling me my salesman works by appointment only so call if I am not coming. So I drive an hour and a half to find the rep Im supposed to meet is sick and no one advised me. Meet another rep and Im told they cant sell me the car as theyve decided to send it to auction but I can pick out another. By the way no one at hte dealership can tell you why you cant buy it even though its still listed for sale on website. And, Oh yeah there is no other with a 1 year warranty in that price range so pay $2500 more or buy one with no warranty. Unfortunately since I needed a car for daughter to drive, I picked a Nissan without the warranty. Next up is we changed internets and lost your application and paperwork (since 2pm the prior day). So after 45 minutes of choosing a car, filling out all the paperwork again and paying 50% of the car down, I then waited 2 hours and 20 minutes to see the finance department. I even offered to pay the full price in cash but you still have to wait to see the same department. Not only will I likely never visit this dealership again, I likely would warn people away. The sales guys Mike and Dave are awesome but that isnt enough to warrant the wait and what I felt was an obvious bait and switch on the car.

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