Cascade Auto Group

Reviews 4

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Kate Bigam

I am absolutely terrified of car-shopping & had long been dreading the experience. I went car-shopping with my uncle, a Mazda enthusiast & self-proclaimed "car guy," who did some Internet research ahead of time to find a couple of cars at Cascade. I found a certified, pre-owned 2011 Mazda 6 that I loved, signed some papers to put a hold on it, & returned a few days later to make it official. Tony, our salesman, & Jeannie, who did all the financing, were both friendly, knowledgeable, & helpful, & they were easy to contact in the days in between by both phone & email, which I appreciated. Id been nervous about the reputation of used car salesmen, sure Id feel pressured into buying something I didnt love & then squeezed into ZYX warranties I didnt need, but everyone we encountered at Cascade was low-key, professional, & low-stress. More importantly, I felt like they were honest & that the dealership was reputable on the whole. I originally docked a star because one of my hubcaps fell off not even 15 miles into my driving the car. I didnt notice when it happened (Ive NEVER had a hubcap fall off!), so less than 48 hours into owning my new car, it looks mortifyingly ghetto. I emailed Cascade hoping theyd cop to not having done a great job of attaching the hubcap in the first place; Id been driving like a nervous old lady, so its not like I was flying over potholes or crazy enough to have detached a welll-attached hubcap. I know the car is my responsibility to pay for/maintain once I drive it off the lot, but this seemed like a clear case of the dealership having messed up, & I was hopeful that theyd replace the hubcap for free - but nope. Gotta pony up for a new one immediately after buying the car. That said, when I expressed my disappointment to Tony, he said he would see what he could do & that he agreed that I shouldnt have to replace it myself. I had already bought a new one by the time I got his email, but I really, really appreciated the sentiment. They also only gave me one set of keys, & when I emailed to ask about a spare, I was told they cant find it & will keep an eye out & make me a new one if they cant find it within a week. Not a big deal, though I do hope to have the spare soon. Overall, it was a good buying experience, & I love my new car. The hubcap incident originally left a pretty bad taste in my mouth, making me feel like my Mazda could fall apart at any minute, but my fingers are crossed that this was just a fluke. Id still recommend Cascade highly to anyone in the Akron area whos looking for a new or certified pre-owned car.

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Steve Brightman

"Stealership" Absolutely true to the stereotype. Here is what I have experienced thus far, and my experience is dealing strictly with their service department: Took my A6 in because it had a shimmy in it and they diagnosed bent wheels, which turned out to be the problem. To fix the problem- "150 probably closer to 200$ per wheel to bend back to true" I found out they use an outside company called AWR who is a mobile tech licensed to repair bent and scarred wheels. I got in touch with the company, went to the tech myself who informed me that they charge a flat rate of 100$ per wheel, regardless of how badly they are bent. So you see the dishonesty here (see "stealership"), they planned on taking me for 50, probably 100$ per wheel with ZERO overhead in that process (again, company is mobile with trailers and equipment). As an aside, the AWR tech could not get one of the wheels all the way back into his personal comfort level of perfection, so he didnt charge me for that wheel! I insisted and he insisted back and I ended up giving him 25$ because he did the work anyway, so I certainly appreciate their honesty. Next issue: I want to update my NAV but the drive is locked from the factory. They want 95$ to unlock it, they say its not covered under warranty, and it will take over an hour to do. Not happening. So, I called Audi of Bedford, talked to Scott about my NAV problem and he said "Im swamped tomorrow but if you bring it by around 2pm, Ill just have a tech unlock it for you. It takes less than 15 minutes, no charge." Guess who my new dealer/service center of choice is? I live 10 minutes from Cascade and will now drive 40 minutes to Bedford just to avoid these jackals.

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A Private User

I recently purchased a Subaru Imprezza 5-door from Cascade Subaru. The sales consultant (Phil Hurte) I dealt with throughout the process is a true professional. He worked to understand my needs and budget and worked hard to ensure I got what I needed. He knew the car inside and out and made me comfortable about the decision (and process) throughout. I would recommend that the dealership provide more privacy for the negotiating process. A larger inventory of the car that I purchased would have been appreciated (as I never saw or drove the model I purchased until I drove it off the lot the first time) but I understand that the vehicle is in short supply throughout the country. Additionally, I should have been better prepared for and would have appreciated less of a hard sell (for "extras") during the final finance process. Ultimately I purchased a maintenance plan that I didnt really need because I did not know the frequency of the oil changes required for my vehicle. This shows it is important to know the details of the maintenance requirements and financial agreements prior to finalizing all the paperwork. Overall it was a great experience and if/when I need to purchase another Subaru (or Audi/Mazda), Cascade will be my first stop even though there are several other dealerships closer to my home in Shaker Heights.

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A Private User

I visited Cascade Subaru recently and was not pleased. I went in there to get a price quote and an appraisal for my trade in, and got neither of those things upon leaving. The sales department was not interested in what we were looking for, and refused to give use a price quote because they did not want us to go to Park Subaru with that quote to compare prices. Their reasoning was that Park will beat their price that they would offer so they would lose our business anyway. They did not want to be the first dealership to give a price quote. They only way they would give me a price quote is if I would put down a $500 deposit at their dealership. We are a young couple looking for a new car, and there was an older couple who walked straight in to buy an Audi while we were there. The sales department brushed us of to cater to the people who were buying the more expensive car.While I understand that this may be logical for them in terms of making money and commission, it does not reflect well on their character. Not everyone looking for a new car just walks in to a dealership and expects to buy it that day. I expected them to give us the tools to help us make an educated, well informed decision and instead, they talked to us like we were stupid for not flat out buying from them. I will not be returning,

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