AutoNation Cadillac West Palm Beach

Reviews 4

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BRIANNA VAZQUEZ

I called for yet another service call on my 2014 Escalade ESV 1 week before to make an appointment. I found a month prior that my normal service advisor Jay had retired. I found prior that Joe Flaim was now my new service contact when I was in for service for my daughters 2016 ATS. Upon calling I left a message and Joe called back, but I missed his call, so I called back and he was not able to answer so I contacted the service desk to make an appointment. My service was last Wednesday 3/1. Upon arrival I waited while Joe was with another client and then upon checking me in he then said I will let you know when my vehicle is ready. I had been there many times before and I always was given a loaner and planned on that as I lived 30 minutes away and had to pick up my youngest son in a couple hours. He took an aggressive approach to me at that point and told me Things have changed! I said ok, but I was not aware of that, when did it change? He commented 3 weeks ago and then looked to see who made the appointment and then pointed to his business card and said aggressively thats why you should of called ME! I then responded calmly, I did call you but you didnt answer and I had already waited 2 weeks as they couldnt make an appointment the week prior. He said if you dont have a reservation than I dont have a car for you. After a couple minutes, he said I can get you a loaner but you have to be back by 5:00, I then said will the car be done by then and he said I cant guarantee it! I then said well I cant come back today if not and he said then you are not getting a car from here in a mean and confrontational tone! I called my husband and he said get Rudy (our sales person). I did that and Rudy helped me right away and was great! He walked me back to service and Joe would not even look at me or Rudy and told Rudy and said go talk to Mike! Mike was not available so we spoke to Ron Williams the service manager. I was told the part was available and would be done within an hour and 20 minutes. I then said I will wait and was offered Rudys car to go shop or something while I wait. I said that its ok, I will wait. The car was done within the time and I ask Ron to show me that the problem with my trunk was fixed. He pressed the button and it wouldnt open, so he had to change the setting and then he did it again and the same problem still existed. He then told me that it had to calibrate or something, so I said ok do it a few more times to be sure it was ok. The problem still existed and then he said well come next week and we will get it taken care of and at that point, I was not going to spend any more time with this and I will just bring my car back in 2 months when my lease is up. I left with the problem still not fixed and on top of that my windshield wiper fluid was empty and I received my car back dirty as it was not washed or vacuumed as normal.

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David Crespo

After working with Eric Griffiths over email prior to arriving, we set-up an appointment for this past Saturday to go over pricing on a new 2014 Cadillac CTS. Being a younger person I usually am ignored when walking into a luxury vehicle dealership, however this time I was instantly greeted by another sales person, Perry, who didnt hesitate to ask how he could help me. I informed him that I had been working with Eric and I arrived slightly early for my appointment, at which point he notified him of my arrival. As I had already test drove the CTS prior to arriving and reviewed their current inventory from their website, Eric took me right over to the CTS I was interested in to get a closer look at the blue leather and additional features. Once we got to the car he demonstrated all the different options available on the CUE system. So after all that, when the time came to get down to pricing there was absolutely no hassle. All my options were broken out line by line and explained in full detail, but more importantly, there was no need to negotiate as without saying anything about my budget the pricing came out perfectly within my price range. To cap off the perfect experience further, Eric made it a point stay way after the dealership closed to have the car fully detailed, and also with the help of Jackson in finance, make sure all the paper work was finalized so I could take home my brand new 2014 Cadillac CTS that night. I want to say thank you to both Eric and Jackson for taking the time to work with me. You definitely made me a very happy customer and Ill be sure to refer anyone I know interested in a Cadillac to both of you.

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Nicole Vitez

*Week 4 update coming by 5/15!* My car was went in for overheating issues, after a bad first experience I wrote a negative review on the email survey I was sent. Only to end up having to take it back 9 days after getting my car back for the same issues. They are denying that the cause was related to the original repairs so they dont have to take responsibility. After saying I wanted the number for the corporate office the service manager told me he to look up the number myself and that he wanted me to pick up my car because he had "the right" to refuse my repairs because I wanted to complain. I WOULD NEVER RECOMMEND ANYONE GOING TO THIS DEALERSHIP! Horrible customer service! I will continue to sharing my story until the dealership admits it made a huge mistake, the man called the police on me because I was telling him something is still wrong with my car. The police departments report will clearly show the magnitude of just one of the many experiences I have documented on this. Every email, call and compliant logs With every social media outlet their is. All of my encounters this far has either been extremely disrespectful or a complete disregard of customer service and all I wanted was my car to be fixed correctly. My car hasnt run right since Ive had it back but I knew that there and again refused to fix or acknowledge my concerns. Then after he calls the police department on me; someone in corporate thinks it a great idea to have him call and email me just to then say I dont know what Im talking about, was it because I am a woman? To be continued until resolved...

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Daniel Sanchez

We took in one of our company Cadillac vehicles to have a check engine light looked into and addressed. The service department calls back and informs us that we have a blown motor and it needs to be replaced at a cost of $11,500 before taxes. After arguing that there is no possible way that the whole motor needs to be replaced, AutoNation Cadillac says that they will provide the motor, and we just have to pay the labor which was over $3,000. We ask them to prepare the car so that we can pick it up and on the drive back, the check engine light goes out. How is it possible for a car with an alleged blown motor’ to function properly without having any work done to it? We then took the car for a second opinion where the shop hooked up the computer to the vehicle and the only thing it showed was an intermittent misfire that could be caused by something as simple as a coil. Big difference between a blown motor and a bad coil. The issue here is the honesty and trustworthiness of AutoNation Cadillacs service department. How many customers have they approached with the same scam in an attempt to defraud them of their hard-earned money? A naive person might think they are getting a great deal by having the work done for a quarter of the initial estimate cost when in actuality the true repair cost of the issue could be less than $500. We dont appreciate their attempt to take advantage of us, and hope they don’t try to do the same to you. We will be leasing and servicing our fleet of vehicles from dealerships not associated to AutoNation and suggest you do the same.

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