South Hills Honda

Reviews 3

J

J H

We bought a new CR-V along with roof racks and when they installed them they chipped our roof along with damaging the roof racks and rails. They did not inform us and we noticed when washing the vehicle. It took multiple trips to the dealer to have it corrected and they had our car for 23 days to fix. I would highly recommend against using this dealer for any type of service work. We are highly disappointed and do not plan on stepping foot inside this dealership ever again. I also sent a letter to Hondas Corporate Customer Service to express my displeasure as we have been a Honda family. A Customer Service rep reached out to the dealer and myself. They offered to refund some of my money for the poor work if I took down a post I had made on another site. I told the Honda rep that it was curious that Corporate Honda would be in the middle of offering in effect hush money and that I wouldnt take it down but would amend my post to include that they took a step to correct a wrong and he told me their offer was their offer, no exceptions and that Corporate Honda really had nothing to do with this since it was a dealer failure. I wonder how many posts have been taken down due to a small settlement? I remain surprised at the poor level of service I have now received from this Honda dealer and the Honda company. Greg, I appreciate your response and frankly, your involvement earlier may have made a difference in my opinion of your dealership and perception of Honda overall. I really do not want to get into a back and forth on the internet and this will be my last response, but I do want to set the record straight as your comment requires feedback. The money I spoke of was not the money to fix the repair. After our roof had been repaired (the turn down of $300, we just wanted the vehicle in the new condition we paid for) I posted on a site, sent you an e-mail and Honda Corporate a letter indicating my dissatisfaction. I did not hear from anyone at your dealership and at that point would have returned the call as I did when Honda Corporate called. Honda Corporate Customer Service asked what could be done and I recommended that the cost of the roof rack be refunded since the condition of the work left me with multiple trips to the dealership, no new car for the better part of a month that I was paying for, etc.. When I inquired about this at the dealership during the two repairs, I was passed back and forth between service, sales and general sales. He said he would call me back. We missed each other several times and he left a couple of messages indicating that a refund could be sent in exchange for removing my post (I still have the voice mails). I am glad that you do not take kindly to the inference as I was surprised that type of offer was made from Honda Corporate Customer Service on behalf of your dealership and which I indicated to the rep as well, but I am not sure what else to call the offer. I told him that I would be willing to amend my post to include that you had reached out to us to attempt to make things right, but didn’t appreciate the offer. He indicated that was the only offer, nothing, or a refund for pulling a negative post. I indicated my displeasure with this, turned down the offer and have made several other posts now.

XI

Xiaogang Yang

"Play tricks on clients. the worst dealer Ive met. " When I purchased a CRV in 2009, this dealer offered me an extended 2 year (2012 to 2014) warranty by Zurich on the vehicle. The finance guy told us we would pay additional $1000 cash for this extended warranty in advance and we could get money back if we did not make any claim during those two years. I bought this service in view of the refund policy although the manufacturer already provides a powertrain 5 years warranty and the extended warranty is not effective until three years later after the payment. Everything was fine until 5 years later. I was expecting to receive the refund as I did not claim anything under this extended warranty. However, when I contacted the store about the $1000 refund, they told me that I need to show them a form to receive the refund. The fact is that the finance guy did not give or even mention any form that I would need to receive the fund. Even worse, they told me that they did not see any record of the refund policy in my purchase in their system. The finance guy who worked with me five years ago was not there anymore. Thus, they argued that they could not verify my purchase and would not issue the refund! I realized that it is either because the finance guy forgot this form or the finance guy tried to sell the extended warranty to us by telling us it was refundable when it was not. After this happened, I searched online and saw many negative reviews about how the extended warranty is not worthwhile and how the dealer tries hard to sell the extended warranty to the customers. I went to the store and talked to the owner Mr. Norton directly. I was offered two options on site: $500 cash or $1000 credit from his service department. At the store, he said he would email us the $1000 credit that could be used for anything offered in his service department except for purchasing another car. In view of my previous experience, I double confirmed this with Mr. Norton before I left the shop. However, when I revived the email, the description on the voucher was significantly different than he promised. It excludes any parts or accessories, which means to use the $1000 credit, I have to purchase parts from his store and to spend thousands of dollars more in his store! The service also has to arrange through a particular staff (Why? So they can charge a higher price on the service?). In addition, I’m not allowed to reveal my negative experience with their store on any website if I accept this voucher (don’t know how many times he has covered negative comments by doing this). When I asked him to issue the voucher as he promised before, he threatened me that I either took this offer, or I would nothing! So for the second time, the dealer reneged what he promised. In the end, he refused to answer any of my concerns and questions and threatened me again that either I accepted the offer or I would get zero. What an awful experience !

E

E J

If you value your time, sanity, or car then avoid thier garage like the plague. I brought my car in for a 1,00,000 mile tune up and to find out why it was shaking. The only thing I needed that they accomplished, after they had my car for 10.5 hours and I spent $617, was changing my fluids and installing $300 spark plugs. They didnt fix the shaking or complete the tune up, and made several major mistakes. I told them my concerns and gave them opportunity to fairly compensate me for the inconvenience and aggravation, but they were unwilling. My only other option is to warn as many people as possible. I called to see what my car needed at that millage and I was told the biggest concern is the timing belt. This is a 5 hour job so it couldnt be scheduled over the weekend. I was also told the serpentine belts should be replaced. So I made the appointment for a weekday and had to share a car which is a huge inconvenience considering my car doesnt even have a timing belt! So the work could have been done over the weekend. How do I call a service representative that doesnt even know my car doesnt have such a major part? It has a chain. When I spoke with management about the issue, it was my cars fault for being a hybrid, they just dont see enough to know better. If the Honda dealer doesnt know my car well, where am I supposed to take it? Even though my car was there since open, they never even called. I called them at 4:10 wondering what the hang up was, and I was finally informed of their first mistake. Then I was told that the serpentine belts werent in stock even though I made the appointment in advance for them! They blamed me for this, saying I only asked them to check the belt. Right, because I want my car tied up past closing for you to visually inspect a belt, thanks for your help! Their third blunder, was that I asked them to discover why my car was shaking and on my bill it states they fixed the rattling noise I complained of. Management told me I must have poorly communicated it over the phone. I wrote it on the key drop envelope! Are you telling me the people that fixed my car cant read? Im really disappointed because I love Honda cars, but really need to find a new garage.