Toyota of North Miami

Reviews 3

RI

Richard Sprince

We went to Toyota of North Miami to find a new used car for my wife. The sales person who helped us was Andrey Nesterov. Overall, the experience was positive, and Andrey did a great job and really went the "extra mile". Andrey is a young guy, trying to do a the best he can. Anything negative in the interaction most likely involves instruction and/or training from his employer: 1) When people first arrive, Andrey was over the top solicitous. People are usually suspicious of car dealers. Dont get overly personal with the questions or comments. We are there to buy a car, not be your friend. You have to prove yourself first. 2) Have some idea of the inventory. I know this is difficult when there are hundreds of cars on the lot, but have SOME idea. Andrey did take us to three different lots, and we searched for quite awhile. He was patient. 3) I wish car dealers would give you their best price up front, instead of making you play "the game". Maybe they think there are people who wont dispute the price, I dont know. 4) I really hate the BS of the dealer trying to add on fees: dealers fee, electronic records fee...and the winner was some fee that amounts to a minor amount of detailing (which they didnt do) and free car washes. That one was $599! TELL THEM YOU WILL PAY NONE OF THAT. The previous time I bought a car, the other dealer put me through a song and dance for HOURS, until we got back to the original price WITHOUT the fees. At least this part went fairly quickly at this dealer. They understood really quickly that I absolutely wouldnt pay the extras. The interesting difference is that instead of removing the fees, they reduced the sell price by close to $2K. And we still get the free car washes for life! 5) The final ploy was that in exchange for lowering the price, they wanted to remove the "Certified Pre-owned" guarantee. Tacky! I mean, the car is either certified or not, and it costs them very little. Whats the point? 6) Part of it being "certified" is that it is supposed to "drive straight". But it didnt! The sales manager tried telling me it was the road! I was pretty sure it was the alignment, but the next day, after aligning it, is still didnt drive completely straight. They said the tires were under inflated. Now it seems ok, but we will need to verify that they didnt over inflate one side. At least it is under guarantee for 12 months if there is a front end problem. 7) The last issue: they offered us the most BS credit deal. 6%...! I have a credit score of 790. I told them it was an insult. The next day, they offered something closer to 3.5%. Which still is high. If you read the fine print, Toyota "Certified" cars are supposed to be financed at the new car rate, but is was actually a little bit lower than my wife could get from the bank. In the end, with my wife feeling insecure about whether this was the right car for her, Andrey (the sales person) did do a great job of follow up. Texting and calling the both of us all week. When my wife finally decided she really wanted the car, Andrey drove the car to my work 15 miles away, let me test drive it once more, and review all the documentation. When my wife met him later to sign, he even drove the new car home for her so she could get the old car home! All in all, it was a reasonably good experience. Andrey did a great job, and the dealers did what you would expect, but folded pretty early, compared to other dealers. I would recommend them to others. PS Toyota of North Miami has a nice waiting area with a cafeteria. We told them we needed to get lunch and Andrey let us order whatever we wanted (we got a lasagna, pannini, coffee and cookies).

GA

Gabe Graze

Hello Alex and/or Porfirio, I want to express great disappointment with the overall sales process received at buying a certified pre owned vehicle from your company. I sent many emails requesting assistance from the pre-owned manager Ruben Carrerou. Today I must say I have a terrible image from this department since I received a deplorable treatment from many staff members. The dissatisfaction started the very first day at purchase when Richard the financial advisor added services that we did not previously discussed, it was late on Fathers Day Sunday so I decided including the services in the contract anyways. I proceed to cancel these services and I am still waiting for the check to come in the mail. Later on I found out other items that created an eroded feeling of the experience. These items are described below in the emails I directed to Mr. Carrerou. Ultimately, many of the items were taken of. However, the process was not smooth at all, it seemed that Mr. Carrerou was fairly annoyed by our requests. There was 2 items that ended up any hope of redemption. The first one was the tint in the windows, we requested replacing the 4 windows and Mr. Carrerou said he would take care of this. However, when I brought the car he practically bargained the service and only agreed to replace 2 windows (this is a certified vehicle!). Moreover, we requested a cosmetic procedure to be done in the interior since there was (and there it still is!) a disgusting cigarette smell. Mr Carrerou informed me that a professional gentleman would take care of this. Surprisingly, this professional gentleman said he would fix the problem in 10 minutes, when I returned to the vehicle I found out he had sprayed a low quality air freshener and the cigarette smell was only masked for 2 days. Today I called Diane Johnson asking for the refund check covering the cancelled items. This check was issued on June 30th and today I have not yet received it. Mrs. Johnson mentioned she would reissue a check that I will be waiting for in the next week or two. Also, I tried to contact a person who was able to explain to me about other fees that I must cover before I receive my tag and registration. Richard in financing took my call. He conducted himself in a very rude attitude towards my requests. I am very upset with all this process in general and I looked for a solution to another problem I was not expecting on having. Therefore, I requested Richard my tag and registration to be sent to me by mail and the shipping fee to be waived. The request was rudely denied. I understand there is a fee from the State for $50.33 that I am willing to pay. However, this fee was not disclosed before and now it created another shipping fee to be covered. The commute to your offices is not easy for me due to distance and time constraints. I would like to request your help having the shipping fee waived since I consider this process has evolved into a really bad experience as I fully explained before. I will pay with a credit card the State fee but definitely a shipping fee is just an offense to my person and brings the companys credibility another step down to my eyes. Please advise at your earliest convenience, Gabriel De la Garza

JO

Jose Longoria

After reading through some of the other reviews I am thinking that if those reviews are authentic then what happened to me was out of the ordinary. I have waited two weeks to write this review because I didn’t want to be biased in what I had to say. My first visit to the dealer was to make a trade on my 2013 Sonata for a Prius, the deal gave me was average and I was about to take it however after waiting almost 3.5 hours for the finance guy I decided to leave. According to the dealer they only have 2 finance guys on Sunday, which makes no sense since the dealer was packed. Over the next couple of days I received multiple calls for individuals identifying as managers (they have a lot of managers) offering to do whatever it took to get me back in there, they event went so far as to lower my monthly payment by $80 (I guess its true that walking out will get you a better deal). After much consideration we decided to come back in and make a different deal involving our Lexus IS250 for a Camry, and this is where the real problems began. After the usual back and forth negotiating we agreed on a price that I was happy with, and again waited 3 hours to get to finance (got there at 5:00pm and left at 10:00pm). The next day we were told to bring the car in for our mats and detailing since we had taken the car in horrible conditions, and that’s when we noticed some scratches on the vehicle which we had missed the night before so my wife took the car back to the dealer. My wife sat in the service area for roughly 5 hours and when the car came back the scratches were still there, obviously upset my wife called over an advisor who claimed that the vehicle had come in with those scratches. We immediately got in touch with our sales guy (who was nice) who told us that he would take care of the scratches on Wednesday when someone would be there to fix it. Fast forward to Wednesday my wife brings the car in to have the scratches removed and after waiting another 3 hours, the car is brought back out to her after having the scratches colored in with a sharpie! Over the next 8 hours my wife spoke to a half dozen self proclaimed managers who offered up nothing but lies and excuses (from missing paperwork, to it being the beginning of a new month, to offering a new bumper, etc.…). Finally, they just replaced the car with a new one and we left. My two sales guys were nice and friendly, but their so-called management staff is probably the worse I have encountered (Over the past 10 years I have bought cars from Hyundai, Ford, Honda, and Lexus). With so many options in Miami I will probably never return here, except I will give them the benefit of the doubt and see how their service (free oil change through Toyota Care) is. I knew I was not going to get luxury service similar to that of Lexus, but even Hyundai does a better job. I don’t want anything from Toyota, but I wrote this review because I myself always read the reviews about new places that I am considering and I wish I had seen an authentic review.