Jaguar of Tampa

Reviews 6

HV

HVAC PRO

CROOKS! I purchased a used 2010 Jaguar XF l last year with 60,000 miles at 63,200 miles i noticed an oil leak as well a service light indicator so i took it to my normal mechanic he says minor oil leak and the service light was a factory update that had to be performed by the dealer so being an honest mechanic he suggested to take it to the dealer i dropped it off they had it for two days and came to the conclusion i needed a new engine to the tune of $24,000 new or $12,000 used although i only paid $25,000 for the car so i just had them do the factory update and said i will take it back to my mechanic to have the necessary repairs done. The moment i drove it off the lot the tail pipes were blowing clouds of smoke the car was hesitating when i pressed the gas pedal none of which were happening when i brought it in. Fast forward 8 months later new engine from my mechanic and now i have an air bag light on dealer can only view the code they say i need a new seat belt now for 550 and the service writer also says my rear brake pads have 2 millimeters left before the light comes on those will be 750 when i come back. 1 week later the rear brake pads low indicator comes on so i decided to do the brakes myself $40 for the platinum grade pads from advanced auto parts then once i pulled the brakes off they were only half way worn down i thought that was kind of weird but i decided to change them anyway on the tutorial online it recommends to change the brake pad wear sensor as well when i took off the sensor wires had been cut and taped back together so the light would come on prematurely it was obvious this was just done it was fresh tape if i could post pictures on here i would. To sum it up this dealership sabotages customers vehicles to profit off of them STAY AWAY !!!!!!!

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WI

William Omanoff

I took my car in to fix a problem that caused the airbag light on the dash to flash. Several places told me it needed a cassette replaced behind the steering wheel and it is a known problem. I took my car to Jaguar of Tampa thinking they are the most qualified to perform the repair.. I told the service advisor , Kevin Shidler, what was wrong and he said that a technician would look at the problem.. later I received a call from Kevin saying that the problem is the cassette under the steering wheel , but the repair can not be done because they dont have the part. I went back to the dealership to retrieve my car and I was handed a bill for $138.00 diagnostic fee which included an inspection on the vehicle. I paid the fee and when I received the car it had not been washed as is customary at Jaguar dealers and most high end dealerships. When I reviewed the inspection I noticed the vehicle was estimated $4612.29 worth of needed repairs including a full set of 4 tires. I took my car over to a tire specialist whom I have used for years and he told me the tires are fine. This dealership essentially charged me for the sales pitch that other dealers give you for free. A week later I took my Mercedes to Lokey and they provided the same inspection exactly and charged nothing. I believe it was produced with the same software. I am sorry that I can not rate Jaguar of Tampa lower than 1 star. They do not deserve that.

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ME

Meral Badawy

I had the best car purchasing experience in my whole life, finally. I buy expensive cars not just becuase they look pretty or have good engines but Im also really big on customer service. Im in the customer driven business myself and I understand what clients expect and the true meaning of outstanding customer service. I showed up alone at Jaguar of Tampa. normally one of my brothers or cousins or dad or husband go with me but this time I was ALONE. Those guys, all of them were very respectful and courteous. They were not pushy or aggressive or didnt talk down to me, like oh youre a woman you dont really know your horsepowers, etc....I normally dont pull the race card or the woman card but it is a fact that Ive been treated poorly at many automotive dealerships to include Reeves. I owned a Panamera for 2 years and I would never ever go back to Reeves, well maybe if they offer me a free car. The maintenance guy at Reeves was very disrespectful to me, I think he thought i was too young of a lady to be driving that much of a car, very sad. horrifying experience. Ive had experiences with BMW and Mercedes Benz and honestly it wasnt horrible but these guys at Jaguar of Tampa just blew everyone out of the water. Thanks Chris and Kunal and everyone else who helped make a normally high anxiety situation very smooth and painless and fun for me. I love my new and first Jag ever.

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RO

Roger Green

Radio ad on WFLA. I have little respect for a dealership who would hire a "kid" to do the promotional ad on radio when that "announcer" cant even correctly pronounce the word Jaguar. He pronounces the name as "Jag-wire" .... If you want to know how to pronounce Jaguar correctly, have this kid listen to Jack Harris do the radio spot for Crown Jaguar. More importantly, it tells me the GM of your dealership doesnt supervise and correct small details which should never go unnoticed when advertising to thousands of people in the Tampa Bay market. Its a little detail which probably permeates the entire organization.....carelessness, lack of attention to detail, and none of the characteristics I would want in purchasing or servicing my F type R in the future. I would suggest getting your marketing program fixed but frankly its too late to repair the damage its caused to my opinion of your dealership.

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IM

Import Automotive

Called in to schedule an appointment for programming a ECM . Got an appointment for the next day. We needed to change this to the following day. This company is very flexible and gave us a next day possibility for dropping off this vehicle (Saab 9-3) in order to work in to there schedule . Later in the afternoon got the message that the car was already done and I was able to pick it up on the following day, a Saturday! I really couldnt believe how great this service went, Having a really bad experience view weeks ago with the Saab Dealership Dimmitt in Clearwater. There repaired the wrong items on this car and gave us a wrong diagnostic after all! Jaguar of Tampa made a huge difference! I would return to this dealer ship any time for any work on this vehicle. I highly can recommend this company, great service and very fair prices! Thank you very much for your outstanding service you gave me.

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WI

William Cummings

I write to express my surprise and dissatisfaction with Jaguar of Tampa. I have been in the market and contacted this and other dealers by email. After several back and forths in which I asked for his best lease price, Ken Cranford refused to give me a lease quote by email because he thought I would show that to other dealers. He insisted I come see him in person. I asked if he was refusing to work with me via email and he did not reply. I then emailed the Sales Manager and General Manager, B. Mobley and T. Marchand. I forwarded my correspondence with Ken and asked if it was their dealer policy to not provide customers lease quotes via email. It has been a week with no response. I find this disrespect and lack of professionalism shocking in Jaguar. Jaguar has lost a customer, and I certainly intend to share my experience with all my family, friends, and business associates.

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