Gateway Classic Cars Tampa

Reviews 3

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Greg S

I was very unhappy with the way the whole situation was handled. One of the reps out of Orlando called and told me that for $295 they would to try to sell my car. I could bring it to one of their showrooms, they would take pictures, etc. So I asked, what their commission was, to which he said, "You give us YOUR bottom line, we try to sell it for more and take whatever the difference is." I confirmed with him over the phone SEVERAL times that this was correct, to which he assured me EVERY time that this was how it worked. After a few days, I arranged for a ride (~ 40 min each way) to drop off my vehicle. After the guy looked at the car and worked everything up, I go to sign the contract only to find that their commission is a minimum of 12%. I call my wife, who at that time was 6 months pregnant and really not wanting to deal with it, and having already arranged for my ride, I reluctantly signed the 90 day contract. In addition to the my bottom line, the salesman tacked on another 12% and then proceeded to add a couple more thousand to that number to give them "some room to work with". At this point I recognize that the car is grossly overpriced, and I mention it to the saleman who dismisses it basically saying we can make adjustments down the road if we need to. So I asked him what their general policy is if there is no or not enough activity on the car. He said they would call me in a couple weeks if there was no activity and we would go from there. Needless to say, about 4 weeks go by and I never received a phone call. I call them for an update and after talking with the manager, he informed me that there had been no activity on the car. I asked him why I was never contacted, to which he apologizes. Then he proceeded to tell me (after a cursory internet search), that the car is "way overpriced". My response was, "I told you this a month ago, you guys were supposed to call me after 2 weeks if there was no activity. Now, a month later, Im calling you and youre telling me theres no activity on my car because its overpriced?" At this point, I drop my bottom line $3k, and with their 12% it was still overpriced. I ask the manager to call me once a week with an update, to which he agrees. Two weeks go by, still no phone call. I called several times and spoke to him or his staff, asking for an update. Of course he was too busy to talk at the time and was promised a call back, which I never received. Approximately another week goes by before I finally call and catch him free. I asked him for an update, to which he responded, "there is no update". I said, "what do you mean there is no update?" To which he replies that theres been no activity on the car, so there is no update. At this point I started to get upset, I told him that I asked to call me every week to let me know whats going on, reminded him that he agreed to this and that I never received a call. I explained to him that "no activity" on the car IS an update for me and that Im ready to get the car sold (theyve had the car for almost 2 months at this point with no activity whatsoever). I asked him to update me TWICE a week from this point on, to which he agreed and I lowered my bottom line even more. Of course, 2 more weeks go by and no phone call was ever made to me. I call Gateway Classic Cars to lower my price, now Im $8k under my bottom line on a used car (just to make it competitive). Im literally 2k above trade in value. I was extremely frustrated with them at this point, my wife was getting closer to her due date and we were originally selling the car in order to have room for the baby. I call the manager to see if I could get the car back a week early (because they originally extended the contract past 90 days to December 1, even though the contract originated on August 18). Apparently they were doing me a "favor" when I signed. But being so frustrated with how things were handled, and my wife nearly approaching her due date, I wanted to get the car after 90 days (to trade in), but they were unwilling to let it go even 1 day early.

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Alex Wysr

Recently purchased a 2007 Corvette from the Tampa showroom. Spoke to Jeff ,John and Dustin and was assured the car was in good working order. Went for a test drive and was only allowed to drive it up and down the parking lot. Then had it brought to Stingray Chevrolet who said it needed new rotors and pads. When we asked Dustin and Jeff what was going to be done about this they said nothing and that they worked fine and the car just needs to be driven because it was sitting. So we drove it back home 19 hours and brought it to get the inspection and come to find out that all the brakes need to be replaced, the radiator was ready to fall off, it needed two new front tires due to the alignment being off and to top it off the horn and heated seats do not work. When Dustin called me to check about getting updated paperwork that they messed up on I explained to him all of the issues and repairs that I have to get done to the car and he responded that he didnt like the sound of that and he would speak with his manager. I then called and emailed three times asking if he heard back about getting some sort of reimbursement and received no response other than he didnt get my emails and didnt have an answer yet. The final call- while waiting to speak to Dustin they first hung up and we had to call back. Dustin said that there was nothing they could do and that he and his manager know the car was in good working condition. Then to go back on what he said saying they dont check on the cars they just go off of what the sellers tell them and they are not responsible. They advertise on their hold music that they " know their cars inside and out" and when we questioned this they said they dont advertise that then he said he didnt know but that they dont, they just go off seller info. Confusion sets in as you start to wonder dont you care about your reputation at all? We then asked to speak to a manager and Dustin said there is no manager at the store and we could only email a gentleman named Brad but Brad conveniently does not have a phone number or last name. In addition to all this they wrote the wrong Vehicle Purchase agreement three times and we have not gotten the Title for the car yet.

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Zackary Ochoa

Bought a 1968 mustang from them, Jeff was the one helping us. Told us the car ran fantastic and that he even drove it him self, so we had it shipped 20 hours to our house, and it turns out the car needed new brakes a new break line, the break line instantly was leaking fluid!! When I texted Jeff the next day letting him know to call me so we can discuss some issues no response, called again and no response, texted the next day AGAIN and no response!!!! Extremely disappointed with this company, they do not represent themselves well at all. Dont you care about your customers??? Still no communication from them and it has been a week. Such a joke. They are horrible. DO NOT DO BUSINESS WITH THESE PEOPLE.