Breakaway Honda

Reviews 3

JI

Jim Cook

BREAKAWAY HONDA BODY SHOP COLLISION REPAIR: My vehicle was involved in an accident. I figured that since Breakaway Body Shop was part of the Bradshaw Group which owns several dealerships in the Greenville area, it would be a reputable shop. Boy was I wrong. First of all, I was coerced by BBS (on behalf of the other party’s insurance company) to use USED parts from a JUNK YARD. Second of all, I don’t think these people could screw a cap back on a milk jug, let alone work on cars. After they took three times longer than the initial estimate to finish the repairs, I got my car back with huge gaps, panels that don’t align, paint defects, loose parts, missing parts, they used the wrong fluids, and more. Aside from the major problems, corners were cut all over the place (things like pure tap water instead of washer fluid, which froze on my windshield and almost caused a crash). Even friends, family, and coworkers commented on the glaringly obvious poor quality of workmanship. When I pointed these issues out to BBS, they simply refused to make things right. I was kind and reasonable, and made a list of my main concerns. They responded by being rude, condescending, and unwilling to do anything. They even ganged up on me, 3 employees against just me, telling me that the problems weren’t their fault… it was extremely unprofessional. By the way, Greg was the main employee who I had the displeasure of working with. One issue I had, for example, was that I noticed they put in a different battery than the one that had been in my car (a new one I had recently gotten). When I got my car back, the battery was a different brand, was filthy dirty, and looked older. I asked that they give me back the battery I had, one comparable to it, or if they can’t find it then get me a new one. They ignored my request. Two weeks later, I was left stranded due to a battery problem. I then had to purchase a second new battery. I should’ve sued. Another thing was that they caused damage to other parts of my car while it was in their possession. For example they put a large scratch on a door handle. I asked that they fix it; Greg insisted it was there before they got the car. I said no, I know what they condition of the vehicle was, and that scratch wasn’t there. He insisted that it was, and took me to his computer to show me the pictures of the car they had taken when they received it. The scratch wasn’t there. He had caught himself in his own lie. So, that was one of the few things they did go back and fix. The people at BBS are deceitful and rude, and the quality of their work is poor. I’m not sure how these people are still in business. I spoke with another customer right outside the shop and she was having many of the same frustrations as me. I ended up selling my car for a significant loss because the repair was done so badly. Don’t make the same mistake I did. Whether it’s a brand new Rolls Royce or a 20 year old subcompact, you can’t trust these people. Take your vehicle somewhere else.

TY

Tyler L. Gibson

The Breakaway Honda Collision Repair center is flat out full of it. I took my vehicle there because I bought it brand new from Breakaway ~4 months ago & I was recently (slow speed) hit by someone who ran a red light. I figured if I took the vehicle to the place where I purchased it new, surely it would come back fully repaired. As I type this, they STILL HAVE MY VEHICLE. Its been FIVE WEEKS now. They even called me today around 3pm saying its going through the realignment now & I can come pick it up @5. I get there & after about 10 minutes of waiting, Jeremy comes out & tells me theres some bad news. He proceeds to show me 2 pictures on his cell of a damaged part & says, "they cant get it to stay in alignment within specifications because of this damaged part." I am wondering, so I asked him why they are even attempting to wrestle an obviously damaged part into place instead of replacing it. He then tried to point out that the part was already damaged because, "see here... its rusted & dented. You must have backed over something or done that previously." Without getting upset on the outside (but trust me, I was furious for that insult on the inside), I assured him that I had not done that. Its a brand new car. I have not (& still havent) even had the 1st oil change yet. He backed out of that stance by stating he has already submitted the order w/ Honda for the new part. He never answered my real concern- WHY are they trying to use damaged parts?? This is a brand new vehicle that was just hit at low speed. ANY damaged parts need to be REPLACED, not forced into "within specifications". I swear to you. This just happened today. Now they are saying it wont be until next week before I can get my vehicle back. Its currently August the 21st. The vehicle was dropped off to them the day someone hit me, low speed, trying to turn left through an intersection w/out looking (even though I was laying on my horn) the day of that accident, July the 17th. This is now over 5 weeks & they are still trying to use damaged parts from that accident & just call it "repaired". Today make the FOURTH TIME they have pushed back the "repairs" on me. Also, as the other person a few below me noted, this is not physically located at Breakaway Hondas sales & dealership site. Its about 1.5 miles away on Laurens Rd. Regardless, they are the same entity. Also as someone else below me noted, the guys (sure, not all, but at least one guy) at the Service Center, actually located at the dealership, are quite...well..off. I dont know how to explain it. It just seems that as I am speaking to the guy & he is speaking back to me, you know, normal conversation, I get the feeling that hes pretty much either full of Sh7, or just doesnt care about your issues. Hes just coming off like a pompass ___ & not even aware of it. Other than that, I had a perfectly fine day of purchase (why not, they were getting ~24,000 dollars from me).

SK

Skye Watkins

For my first car buying experience, I went in very nervous and unsure of how exactly the experience was going to be for me. I always had the impression that salesmen/saleswomen were just out to make money and were not there to look out for the consumer. My husband and I went to several dealerships. The first being Dick Brooks in Greer. Although the salesman was very pleasant, they just didnt have a Honda CR-V that we wanted (miles were a little high). We stopped by Breakaway Honda on our way to Hendricks in Easley, just to see what they had in their inventory but already having the mindset that they were going to be pricey, We were greeted by a man named Frank, who was prepared with a whole list of all pre-owned vehicles they had. After explaining a bit of our goal budget (not necessarily what we could afford, but what we were aiming for) he explained that their models were newer so they likely wouldnt have anything we initially wanted. On to Hendricks we went. To make that experience short, one of the vehicles had an accident on the Carfax, which may not a be deal breaker for some, but definitely for me. The other, they were asking for more than what we felt it was worth, considering the mileage. We gave Breakaway a call back to let Frank know we did not get anything from Hendricks and he informed me that he had found a CR-V with under 30k miles that just had a price drop. I ended up spending more than originally planned but because of the extra effort put in by Frank, I was more inclined to look at the vehicle. The business manager, Chris, offered me a lower APR through their financing, but after explaining that I was going through my own bank and was far too loyal to them to go elsewhere, he was polite and understood that I had made that decision. The APR rate that they offered was much lower, might I add. Both men were extremely helpful, understanding, and it was obvious they loved their jobs. I cannot speak for the section where new cars are bought, but I drove off with a Certified Pre Owned Honda CR-V and was completely satisfied with the environment of the Pre Owned building and personnel. Frank did not have to sell us on the vehicle and Chris was not overbearing about financing through the dealership and was kind enough in explaining all of the additional benefits the dealership offered. When we get ready to buy my husband an S2000, we will be going here first.