Verizon

Category:	Cell Phone Store
Address:	2909 James L Redman Pkwy #13, Plant City, FL 33566, USA
Phone:	+1 813-764-8202
Site:	verizonwireless.com
Rating:	3.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 19

Reviews 8

Adam Brady

I purchased a HTC DNA 6 weeks ago from this store. The DNA had a known issue that was not disclosed to me by Robby the sales person. After 6 days I took the phone back in and still one too Carlos because it could not find the simm card. He reset the card and told me that was a known issue, and that Verizon and HTC were working on a fix. Fast forward 5 weeks. The issue was still ongoing and I had had it with this model phone. I explained it to Marisol at the store, and Adam the assistant manager. They were both very understanding about it, and understood that since I came in with the problem within the 14 day window I should be eligible to swap the phone. Verizon tech support only wanted to send me another DNA and I did not want another phone that would suffer tis issue. Marisol and Adam both told me they could not do anything further at that time and that they would tell Steve, the manager, when he came in yesterday afternoon ad have him call me. Steve never called so I called the store. The number on the card did not go back to the store, but to a phone tree that advised their business hours . I left 3 voicemails on Marisols cell that were not rotund and one on Steves. Adam did answer and told me he would have Marisol call me but she never did. So I went back in today just a little upset. Especially when Steve told me he never knew he was supposed to call me. Remember I left a voicemail on his cell too. So he lied too my face. Bottom line is that even though I came in within the 14 day window with the issue, and they never fixed tree issue that is rampant on this particular model they would only replace the phone I have with the same model that has the known issue. Steve was condescending when speaking to me, Marisol was as nice as she could be when I was in the store the first time, but was horrible after that. Do not give a customer your card and then not answer or return the call. I am now going to look into moving my companies 7k a year cellular business to another company, and will never do business t the Plant City location. They remind me to much of the stereotype that peyote use to ascribe too used car salesmen. And no I did not goo into the store cursing or yelling. I made sure I acted in a much more professional manner than them.

Furnie Garvey

I purchased a phone yesterday on Tuesday 8/30/16 from a gentleman by the name of schaine, he tried to set up my new phone for over 45 mins I left the store without any of my content and was stuck on the phone with customer service until nine pm, I was told by customer service to get my brand new phone replaced by the store I purchased from. I went back in today Wednesday 8/31/16 and dealt with a female manager by the name of Jennifer. She had the absolute worst customer service Ive ever received in my 70+ years of life. She screamed at me told me to go to another store and get put of hers along with not even looking at my phone or helping me she also said there was no way shed replace my phone until I could prove it was defective.... My phone was not set up and after going to a non corporate store and two reps helped me learn and complete the set up of my phone I would not wish to see anyone be ripped off such as myself. And then being treated like dirt is quite terrible. If there was a negative star option I would give it.

Kirtan Patel

I bought four iPhone 7 from this store and we upgraded our data plan as well. We also bought four cases for the phones and glass screen protectors and allowed the lady to put our screen protectors on. She did an excellent job at it however one of the phones started peeling a few hours later and it has been in the house the whole time. Than I went back to the store the next day and the manager, Mihir, was very rude and made every excuse possible so that he would not have to replace ONLY the screen protector for me. He started saying that he cant replace it because he does not know if I caused the glass screen protector to peel such as going into a sauna or putting it in the rain. Mihir was very unprofessional and had no respect for me and probably has no respect for any of his other customers either. I do not recommend doing business with this store and it will save you time in the future if you drive another 10 minutes to another Verizon store.

Anthony Schiavone

Absolutely horrible customer service. I spent an hour on the phone with customer service to work out an early upgrade on my phone, when I arrived at the store to execute it; I was told that the store manager wouldnt sign off on it. He implied he has more say then the corporate office. I called customer service back from the store and put the stores general manager, Tim, on the phone with corporate he came back and told me had to call his district supervisor. After another 10 minutes I was told he wouldnt be able to provide the deal offered by corporate customer service. I simply walked out and drove over to the AT&T Store. Customer Service is vital to the survival of small businesses, but at the level of Verizon customer service is out weighed by the bottom line. Shop elsewhere and save yourself the hassle. Do not see Tim or his staff, they will only aggravate you further.

Amy Verble

Fast and friendly service! They greeted and took care of what I wanted as soon as I walked through the door. There wasnt any waiting and the gentleman knew the specs of the product I wanted to buy. I mentioned a better price that I had found, produced the ad, and they were ready to match it without argument. Absolutely no complaints and would go there first with any other product or Verizon servicing needs over any other location.

Diana Sanchez

Fast, friendly, and professional! Totally worth driving out to this specific Verizon to do business. I was told at a different Verizon that the plans/services I wanted within my budget were not possible. Came here and made it out with two new phones, unlimited data, and $15 below budget! Cant ask for better. Wish I remembered the name of the gentleman that helped us out, he was so kind.

Jim Robers

When I switched from Verizon land line to Verizon Wireless Home Phone Connect, the sales rep never went thru the necessary steps to turn off my land line. So after getting another full months bill in the mail, he admitted he made the error but as far as helping iron out the charges, "Sorry, theres nothing I can do". Im on a fixed income and that $78.45 hurts.

Amanda Simmons

From out of town and came in just to get a car charger for my phone. Not only did they open the door for me on the way in but they also got me out in less than 3 minutes and walked me back out to my car. Best verizon store I have been in, hands down.