Category: | Cell Phone Store |
Address: | 1418 Town Center Blvd A-02, Brunswick, OH 44212, USA |
Phone: | +1 330-220-0055 |
Site: | cricketwireless.com |
Rating: | 4.2 |
Working: | 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 12–6PM |
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Jason Sample
I know people are little skeptical about Cricket wireless and their service. But what they dont realize is you get great service (4GLTE) as good as Verizon Wireless for fraction of its cost. I paid $300 for 3 lines in Verizon for years and I wish I would have switched to Cricket long time ago but I didnt. My bill was never $300, its always ways more then that due so many things they add on top of it. I was really frustrated with their service and switched to Cricket which is right next door. All of us could use the same Verizon phone so we didnt have to purchase new devices. I pay $150 a month now and Thats it. All three lines have unlimited Data including unlimited talk and text. The sales advocate was very friendly and told us each place has unlimited talk and text in Mexico and Canada too. Its been three months now and I dont have any problem with my network. The only difference in my life right now is I go to pay my bill at Cricket store and know its going to be exact $150 and no other surprising addition hundreds of $$ on top of my bill. I hope you guys realized that Cricket is under AT&T and switching to Cricket with keep your wallet happy. Why pay more when you dont have to??
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Chris Anderson
Honestly the worst customer service ever. Went there to try and get a refund after only having my phone for 2 days! The battery/phone wouldnt turn on! After two days! Called cricket direct and spoke to a customer rep apparently there is a 7 day "cricket promise" after seven days of purchasing a device or anything in a cricket store you get a full refund. They didnt even bring that up, went back there after the third day and told them about it they acted like they didnt know what I was referring to. Called customer care while I was in the store. They identified their store dealer id number and went from there. They gave me back all of my money. Will never go back here. Full of liars. Went threw some of these reviews because I find it hard to believe they got a 4 out of 5 review. All of this people work for cricket!! All of them. If you click on their google profile they all left reviews for cricket stores in PA!! THE PEOPLE WHO LEFT A REVIEW HAVE NEVER BEEN IN A STORE Scam and con artist.
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rick selest
Please do yourself a big favor and visit another location. Even if its a few minutes further, there are plenty of other cricket locations around town if you search, you can even go to the Gamestop next door, they carry Cricket. I counted 18 phone calls to this place asking to fix an account that they screwed up and not one return call. Thomas, one of the helpers, lacks any knowledge of the industry so you.ll be in trouble if your setting up a phone. Its unfortune that they dont care,, Cricket is a great company. I ended up going to the Gamestop in Strongsville and got everything handled in about 30 minutes.
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Debbie Davis
I always had the best customer service in this Cricket store. My phone was broken and I came to buy a new phone. The lady working here told me I dont have to buy new one since I have insurance. She also told me it was only $70 deductible. I had no idea I was paying for insurance at all. She helped me with insurance process too and gave me a loaner phone for few days. My phone came in the mail today. I went back there again and she set it all up for me.. She didnt charge me any money for her service and She made the whole insurance claim and broken device return very easy for me.
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Nick Stephan
I just switched from Sprint. Horrible service with them. I had ATT&T years ago then I moved to Cricket. I went to Sprint because my son wanted iphone 7 plus and it was $5 a month with deposit with Sprint. 3 months in and I was sooo disappointed with their bills, service and everything. I came back to Cricket today at Brunwick. The lady made it super easy. Now me and my son are in $80 a month unlimited for both lines. I could not have been happier. I dont know why I even left Cricket. Now I know I will be paying only $80 a month and thats it.. No more Sprint gimmick.
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Anamarie Zales
As a new customer to Cricket wireless, I am very happy with the Brunswick Cricket stores service. I switched my number from T mobile to cricket. I always has issue to t mobile call dropping and no tower . I havent had any call dropping with Cricket service. I ask around a lot of people who has Cricket and they never had issue with their service too. I am glad I came to this store. The lady who was working was very friendly and helpful. She helped me with all the phone set up and data Transfer. I am bringing my husband here to switch from Verizon soon.
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Renee Benning
I came to this store from Cleveland, drove for 30 minutes to solve the issue I had. I went to store in Medina, Parma, Cleveland and no one could fix my problem . I came to this store with very little hope but they Lady at the store fixed my problems. I also got my son a phone. She enrolled us for Refer a friend program. I just received $25 in my account and my son received $25 on his. I will drive 30 minutes to go to this store coz I know the lady will take care of me. She is very friendly and very helpful.
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Titus Benson
I love people who work in this place and I love cricket service too. I read about the Google reviews before I visited the store and I was little uncomfortable but These people who work here are amazing. " the terrible woman" that everyone was talking about is no longer working here. There are two people every time I go and they were very polite, patient, and helpful. Guys, dont be scared to stop by at this place. Cricket has amazing plans and service and This store is definitely my favorite one.
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Sandy Corbin
I bought my phone in March in Medina store. my Speaker stopped working. I went to see them they said they cant nothing to my phone. I went to store at parma and they said same things. I wanted to give it a try and came to Brunswick store and they helped me. They took care of me and made sure I had the working phone when I left the store. I asked them where can I go and tell people about them and they said Google review.. so here I am... You will get the best customer care experience here.
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Debbie Morey
I broke my phone and had no insurance. Cricket at Brunswick store helped me a lot. They listened all my story with a lot of patience. I am not good with technology, I had never backed up anything nor had a Storage card. They helped me get all my information from old phone to New one. I got nice phone with new case on very reasonable price. I love the lady who works here. She is very sweet, friendly and super helpful. I hope they get more business here.
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Mohamed Sidibe
Extremely helpful employees. Great manager. They explain everything in detail. I love the cheaper and great plan that Cricket offers. I enrolled on Auto pay and now I am saving $5 on my bill every month. Now, my bill is $55 a month and have unlimited data, talk and text. I am very excited that they offer Direct TV now. All those people who were concerned about the mean manager, she is not there anymore you guys.. These people are awesome.