Pep Boys Auto Parts & Service

Reviews 3

JO

Josh Soble

I just want to give Pep Boys on Davis Hwy a huge shout out!!! Yesterday was a pretty....hectic day. This is going to be a long post prepare yourself. My wife and I finally got our title transferred and received a tag for our car (HALLELUJAH!!). Well thanks to me, I ended up killing the battery in the car a few nights back because I left the interior light on by accident. We had a friend come jump us off and I noticed the battery looked pretty worn out , corrosion around the terminals and the battery just looked old. Finally after getting it started I was looking around for a place to get a new battery, we went to Pep Boys on Davis Hwy (across from Petsmart) which Ive never been to. Everyone inside was extremely helpful and amazing. Cedric (one of the mechanics) came out to us and made sure we really needed a new battery, because he didnt want to screw people out of their money if its not needed. He went to check the date and sure enough it was 5 years old, so we went ahead and decided to replace it. We ended up getting a new battery, unfortunately there were some problems. We noticed there were 4 mechanics looking under the hood and they looked all confused. Which in turn made us really nervous. After an 1 1/2 hours of waiting, come to find out the batter was placed backwards originally in the car and the mechanic ended up blowing a main fuse, while trying to install the new battery. Pep Boys knew there was a mistake and immediately fixed the problem. We finally got the keys back in our hands and we started to drive off, as soon as we started the engine the car was pretty weak (this is after the new battery was installed) nothing inside the car worked, car radio, dashlights, overhead lights power windows (weak rolling down) etc. Also the battery light was on, which I found really weird seeing as everything was perfect before bringing it in. So before we went to far down the road, we called them back and told them the problem. Nanette (awesome woman!!) told us to bring back the car and they would fix it. After another 2 hours of waiting, the general manager Rusty (awesome guy as well) came up to us and said the alternator was shot. We were devastated, as I knew alternators can run pretty high ($500-$1500 plus labor). Rusty told us he was going to keep the car til close and he would give us a ride home and to work. Nanette brought me out to the car to show me what was going on and the only thing in my mind is I dont have the money to replace this huge piece. I asked her what the damage was and she told me Pep Boys would be paying for the new alternator. They explained the main fuse popped not once but twice and it also shot the alternator and because a mechanic was under the hood during this time it was their fault. Ive never seen a company so determined like I saw at Pep Boys yesterday, not only do we have a new battery, new fuses, and a new alternator but the Manager of that store himself brought my wife home and took me to work, he told me we would have our car back before store close (they would deliver it to us) and if anything were to come up he would rent us a car until the problem was vanquished. I just want to let everyone know that even though problems came up, instead of pulling our leg and trying to milk us out of money, they knew something went wrong and they fixed everything!!! I will be returning to that location until our car passes away! Thank you so much Nanette, Rusty, Cedric and the mechanics that fixed our nightmare :D

MI

Michael Ray

Called to request a battery and alternator test and explained what was going on. I was told (over the phone) that my alternator went out or had an intermittent issue and I needed to change. I asked if they could do it the next day and was told "can you pick one up? We cant get one before Friday" I understood that and went ahead and got one. We scheduled for 10 am the following day and was told that it would definitely be ready by 6. Nothing wrong yet... Now the issues come. I go in at 6 pm the following day (after I dropped off the night before due to an early start on work) and the car wasnt ready, they had just gotten around to it and replaced the alternator and found out it still wasnt charging. I explained that my appointment was at 10 that morning and didnt understand why it was just being done. "Because we had other customers come in that were waiting on repairs" HELLO?!?! Am I not a customer waiting either?! I scheduled an appointment for a reason and now I am out $280 for a false and completely wrong diagnosis! The manager did nothing for me and when I went to check out he didnt ask about the rewards program and I called him on it and asked him to honor the "if I dont ask you about our pepboys rewards then you get a free coke" sign. He laughed in my face and said "get real dude youre so cheap, you just want a free ride" I know thats not a big deal but just after having a huge stab to the wallet it just was my last straw. My car is still not charging the battery and I am out a total of roughly 475 dollars between the labor and part that I supplied. This place is a joke and Ive asked for a refund already and they wont even put the old alternator back on (that tests good).

BL

Blake Lee

They tried to charge me $1000 to replace the back brake pads, the front rotors and brakes. They tried to charge me $300 per rotor (600 total) I told them I would like to call another store and get the price of rotors because that seems high and they instantly dropped the price down to $105 per rotor ($390 in savings by asking a question... seems a little crooked huh).I asked the guy why there was such a huge price difference and he said there was some labor built in to the price of the rotor. Thats a lie. Labor is labor and parts are parts. Anyway after all of that they were still overcharging me to do a simple brake job. I didnt even try to break the rest of the bill down... I think the cheapest there were going to be was 540? Rip off and dishonest. Currently they have 2/5 stars at yelp in case you were wondering. I admit I was being lazy and not trying to do it myself. I dont mind paying 100 dollars an hour or whatever they charge for labor but not when they mark up every other item and have all kinds of hidden fees. I can buy all the parts at Orileys for 250. Cheaper than what they were going to charge me for one rotor! Im also questioning if I even need new rotors up front when the guy called and told me the price he stated "we recommend you buy new rotors if you want it back tonight" (it was 1.5 hours until they closed) he later told me "they need to be replaced because if they where machined it would be below specs." Which was it? Its fishy that the "faster" way is also the way they make the most money.