SEPHORA inside JCPenney

Category:	Cosmetics Store
Address:	2076 Tamiami Trail N, Naples, FL 34102, USA
Phone:	+1 239-261-6010
Rating:	2.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 21

Reviews 16

Kira Oliver

I went in and got my makeup done for a photoshoot. LOVED the makeup, I believe her name was Brenna? I have never gotten my makeup done in a Sephora in JCPenny, but I knew that it was the same policy as normal Sephora stores...just buy $50 worth of product. The product I needed was not physically in the store. What really agitated me about my experience is that the girl checking me out said that they didnt have it in the store, but said I could buy a giftcard and purchase what I wanted online. She did NOT tell me that this giftcard could ONLY BE USED AT THE SEPHORA IN JCPENNY. Sephora online does not accept their giftcards.. Obviously knowing that I would never be able to buy this product. Super sneaky and annoying.

Pammy M

Went there on 4/8 to buy my make up that I ran out at around 4pm. All the staff here seems to only talk to each other. I had to wait to pay (with no one in the line). There were only me and other 2 customers in store. I was asking this lady for another similar product to buy for my family too, she checked the drawer and simply said "we ran out." So I just brought what I needed and left. Not even thank you, hi, or smile to any customer. Service at this location is horrible, unfriendly and unhelpful. No complain on products though, Ive been using them for years. If you want recommendation from Sephora, I suggest the one at Coconut Point, otherwise save your time and go to another cosmetic store in this mall.

Erika Vasquez

Not impressed. Every time Ive walked in theres 3 people working, 1 girl is always there and is busy doing someones makeup but it seems like she doesnt even smile. The theres 2 at the register which makes me think they are understaffed. I wanted to go in and get advice on certain products but walked out empty handed and with no desire to come back. Ill stick to the MAC counter in Dillards, even when the girls there all have a client they are working on, theyre nice enough to acknowledge you and let you know that theyll be with you as soon as theyre done. As a side note, the girls makeup who work at this Sephora is not impressive at all.

Martine Martineau

I went here today and I had the worst service and the employees are extremely rude! My sister and I were trying on eyeshadow colors and one the workers came in between us to get something for another customer. She stopped what we were doing and she was just rude to us about it. She did it very abruptly and I thought was disrespectful because I am purchasing things as well. I just wanted to leave all of my things and leave. The girl extremely curly hair and glasses and looked Latina. I will definitely only be going to Ulta now.

Mariya Kanichsheva

customer service is horrible ! cashier is very rough! she made a mistake, charged full price for sales and when i asked return my money she was abused and almost trow money. her name is Maria. when i walked in store i had so much stuff in my hands and nobody offered busked, i couldnt find it, no one asked if i need some help. i love sehpora but this store was really bad. my mood was completely destroyed

Marlen Cartaya

This is by far the most horrible sephora store i have ever been, i have VIB and purchase a lot of make up, unfortunately i live in naples and this is the closest to me, the employees are not friendly, i can feel they dont want to help. every time i ask them for the promotion i get in the mail they always tell me they dont have it, i wish i could give them zero stars. Bad bad bad experience

Kaitlynn wolf

I was getting a brow product and no one came to assist me or ask for help and when I did ask they just said hold on and went back in the corner to giggle with her friends. Im so mad that I will never go to that Sephora again. Also when my email was not working and when I got home to see if if earned points, I didnt see them so she obviously didnt put in my card. Extremely disappointed

Anneke Koop

Customer service is horrible. Not friendly at all. All the Sephora workers are more concerned is gossiping with each other rather than help customers. Workers seem annoyed when you ask them for help. Its worth it to drive up to Coconut Point then deal with the people in that store.

sam byerly

Very very helpful, and if you dont have your B.I.C they will take the time and look it up for you ....every time I have stopped in they have been more than helpful , in fact I wont go any where else but the sephora inside JcPenney at the coastland center mall....Jade is a big help

Melisa Alvaranga

Called sephoria naples Florida in jcpenny. Before i could complete my question i was rudly interrupted. Employee need to be trained on phone manners Would rather spend my money somewhere else even if it means spend more money. Rude rude rude

Korynne Handley

Terribly rude and nonchalant personal. The people working in this sephora does not assist you with anything. I will never be back here.

Megan Bredesen

Amazing customer service. Every time I visit I am always greeted and they genuinely just want to help you find what your looking for.

mal katz

absolutely rude! waited in line while they stood and talked to each other not even bothering to notice us. will not come back

Hailey Bock

Dairy is my favorite! She always goes above and beyond for me! Will never go anywhere else

Kaylyn Worley

Amazing products and customer service. I hear lancome is coming in March. .

Isabella Tinkerbell

Terrible TERRIBLE customer service old time