Toys"R"Us

Category:	Toy Store
Address:	1275 W New Haven Ave, Melbourne, FL 32904, USA
Phone:	+1 321-952-2412
Site:	stores.toysrus.com
Rating:	3.9
Working:	10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM

Location

Photos 100

Reviews 25

Amber Rich

I will not be shopping at Toys R Us in the future. I purchased a Frozen backpack/lunchbox combo for my 5 year old who is going into kindergarten from the Melbourne, FL store (located on 192). When I got home, I realized the zipper was broken. Needless to say, my daughter was devastated because she was SO EXCITED about finding this particular backpack, which was the last one of its particular style in the store. This may not be a big deal to a giant corporation, but to my little girl, it was heartbreaking. I returned it, but there were none in stock. No one could tell me when any would be in stock since apparently the stores dont do their own ordering. I later called to speak with a store manager and was connected to a shift manager named Andrea. I explained the situation and asked if there was a way for them to call me when more backpacks in this style came in so that the situation could be resolved. She interrupted me multiple times when i was speaking, and she was very rude in everything that she said to me. This to me is not the quality of customer service I expect, especially when it is not my fault that the store sold me a defective backpack. I am disappointed that Toys R Us employs folks who do not care about the customer, especially when they have the opportunity to right a wrong. Now, in order to make it right for my daughter, I am ordering the backpack online at a much higher cost because I was sold a defective product and no attempt was made to resolve the issue. Two big thumbs down!

Veronica Baxter

Im pissed at Toys R Us in Melbourne. I put my baby bike on layaway AND paid for it to be assembled. I go to pick it up and these ***bleeeeppp*** NOT only did they NOT have anymore BUT these ***bleeeeppp**** tried to give me the one on the floor that looked as if it was a return and had been drugged back to the store(several scratches). Im pissed because I couldve gotten a $40-50 bike from Walmart or Target but I wanted THIS one because it was extremely different and I knew my baby would be the only one in the neighborhood with it. Im confused as to how I can pay a yard for a bike and they not have it put aside for me??? Isnt that what layaway is for????

Cory Fuller

So in California, the Toys"r"us is filthy and its so dreadful inside. It felt like a morgue. I know, seems like an extreme word, but its fitting, trust me. This one, is A+ though. I love coming here with my little boy and letting him just explore the store. Staff are friendly, its sooo clean, and they have great clearance sales too. This is how I remember Toys"r"us growing up and I am glad we have moved somewhere that keeps this toy store in shape!

Janet Merkt

Went here to get my nephews several Christmas gifts. Made the restroom my first stop. Totally disgusting place, towels all over the floor - probably because there was no toilet paper. Handicapped bathroom had an overflowing garbage can complete with dirty (and I mean DIRTY if you know what I mean) babywipe and that same DIRT on the sink. Went to wash my hands at the common sink and there was no soap. Couldnt get out of there fast enough.

Chris R

Went to use there price match and buy my son a gift but the store manager refused to honor the price match because the toy was out of stock at the other store. She knew i had no choice but to pay that price unless i was going to wait for shipping. This is very unethical and not right. Needless to say I will not be going to or using toysrus again. They need to train there employees on ethics.

Jason Harmon

Toys R Us is not what I remember as a kid. Remembering super soakers lining the walls of the entrance leaves a little bit to be desired at this location. Has everything a kid could want or need, however, it doesnt have that nostalgic feel to it as I would like to have. Overall a decent but expensive place to shop for that little one in your life.

Bethany Karlsson

If I could give them less than one star, I would. I waited five minutes at the only register with a light on, no one came to assist us. I could hear people chatting. A group of employees were meeting, saw us, and moved a few aisles over. I walked out and left the full cart at the register. So did the people behind me. Never again.

Meagan Gunn

Absolutely filthy bathrooms, no toilet paper to be used, toilet paper and paper towels all over the place, disgusting floors. Cashier was alright but you go through the place not being asked if you need help finding anything, etc. All employees just pass you by without a glance.

Megan Malcom

The store has a nice selection, but the location has slightly below average staff. Management takes a long time to respond when staff makes a mistake. We generally find what we need when visiting, but we do not anticipate great service.

A Private User

This Toys-R-Us store has THE WORST customer service ever! Never enough help and the employees all act like they hate their job and that its a chore to help you. Save yourself the aggravation and shop elsewhere!

Ashlie Fisch

Its toys r us, I think the place is nice, people are nice, but their stuff is way overpriced. I can get the same thing at Walmart $10 cheaper. They do have better selections than most others places though.

Jennifer Perreault

Customer service great! Thank you for staying open late! Very helpful staff.. I am impressed for this buzy holiday season ! Merry Christmas to you all!

Mark Walton

I enjoy the store is a bit dated. I wish they had more collectible toys. Usually have a good amount of clearance items and staff is always helpful.

Camille Dolci

Awesome time, taking my grand daughter for her special gift! She had a blast and staff were friendly and helpful! She cant wait til Christmas!

A Private User

dirtiest toys r us ever, i cat stand taking my baby here. im from brevard and i now live in Orlando. the toy stores here are WAY cleaner!!

Jon-Erik Hagans

Hot Wheels Dragon Blast 5 Pack 2017 Maximum Leeway One 1 Yes Jon-Erik Thanks Thank You Toys R Us Open Today 12:00 PM 3:15 PM Tuesday Yes

Teresa Salsagirl

The staff was very helpful in finding what I was looking for. Hand the items that I found with their help turn out to be on sale

Robert Grawe

For as many toys they sell everything is over priced, bathrooms are discussing, and a really Leaky roof, watch your step!