Rommel Harley-Davidson® New Castle

Category:	Harley-Davidson Dealer
Address:	2160 New Castle Ave, New Castle, DE 19720, USA
Phone:	+1 302-658-8800
Site:	rommelhdnewcastle.com
Rating:	4.1
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM

Location

Photos 100

Reviews 26

James Dougherty

Very pleased with the sales department and the parts department, however, the service department is one of the worst in the area. ( I work for a automotive service department at a local dealership) Took my bike in for maintenance. Wrong parts were ordered, then damage was found on the bike that wasnt accounted for upon the initial inspection. Service Advisor John has no business working there. Every time I stopped buy for an update he had no idea what was going on and always asked me to come back at a later tine. That man has no enthusiasm about his job nor the will to be there. Getting anything done here much less getting information about your motorcycle is like pulling teeth. Would definatly recommend going to Chesapeake or Hannums for service instead of this place.

Donna Myers

Had a terrific experience with Rommel. We were on the search for a pre-owned Ultra Limited and walked away from another dealership after they would not negotiate on a fair price. Worked with Rommels Marsden Sturtz online who found us exactly what we wanted but it was at the Scranton store. I get frustrated with poor communication but Marsden was outstanding and easy to get in touch with via email or phone. Within a couple of days, the bike was in the New Castle location which is much closer for us. The bike was in perfect condition with very low mileage and was exactly what we were looking for. Our salesperson Doug was extremely knowledgeable and personable. Best of all, the price was fantastic. Will only buy from Rommel.

Ron Danino

I have been coming hear for a few years now. It has been my experience with Willie, at the parts counter is better than any Harley Dealer I have been too! He ALWAYS goes above and beyond to get you what you need!!! He takes the time to listen and looks things up trying to find what will be best for you and your application! He takes a personal interest in what you want AND he calls you back on the phone!!!. Most dealers seem to have a BIG problem with that type of punctuality! Thank you Willie for always being there and really caring! Ron Danino 2006 fxdwgi

Joseph Allen

Bought my first Harley with them today. From the moment I walked in the door Terry and the rest of the staff made me feel welcomed and werent pushy at all. After my purchase I went back to pick up the bike had questions about gear and they were very friendly and helpful. I certainly didnt get this treatment at most other dealers. These guys arent exactly close to where i live, but Ill be back there many more times for sure.

Yehuda Neuman

Its ok. Sales people are very nice had a good experience in that regard. Beware the dealer fees here are literally triple what they are at other dealerships. For whatever reason paperwork got messed up and its been over four months and I have not received my title. Not very flexible on the pricing or trade in value. I highly recommend Harley NYC as an alternative.

bubba82009

Parts and Sales departments are excellent. My only problem is with the service department. They are rude and the technicians do not know how to fix things. My bike was there for 3 weeks and they kept ordering useless parts that fixed nothing. I went there and had to show them what was wrong and how to fix the bike. I will go back for parts but thats all

Douglas Williams

Fantastic dealer. People are genuinely friendly and helpful, even giving technical advice so you can do the work yourself - even if it means they wont get your money in the service department. This is why I keep buying parts from them when I can do the job myself and will only let them fix it when the job is beyond me. 2010 Wide Glide owner.

Gene Ivey

Would give 10 stars if possible. We are traveling from FL to Quebec ... about 3500 miles total. I had engine issues requiring service on my 13 Ultra Limited; and was desperate for help. Rich and Tom in service fixed me up in short order on Saturday morning; with a smile and totally positive attitude. GREAT JOB GUYS .... Thank You !!!!

Carla Lape

Always great customer service. No hard pressure sales or bs. Salesperson Lou and Finance guru Blane were knowledgeable, funny and fabulous to work with. Theyll take good care of all your needs. Service dept. is fast, friendly and honest. Parts dept. has always been helpful too. No regrets buying last two bikes from Rommel.

John Minner

Parts Department is horrible. I just wanted a new fuel gauge for my softail and they order the wrong one. I took it back and they apologized and ordered another. They said it would be overnighted, it showed up a week and a half later. The replacement they ordered was wrong. Would not buy anything from them bike or parts.

Sean McDonough

My sales guy Terry. He went above and beyond to help me through the buying process and just made everything and relaxing and smooth as possible. I love my new harley, 2017 breakout in vivid black. Best ride I ever bought!!!!!! Thanks again guys!!

Lenney Hollings

Lindsay & April Hollis, Hopp & Tom in service are awesome guys to deal with. They make shore things are right and on time. you can depend on these guys when they tell you something thanks a lot guy awesome work on our bikes!!!

Steve MacKenzie

Was just looking around thinking about getting my first bike. Very nice selection and the salesmen didnt rush off when he found out I was not buying right now. Took his time and showed me some bikes that fit me.

Ashleigh Gunter

Bought my second Harley and the experience was awesome. Joe Pleasant is a super friendly, honest, helpful salesman and always tried his best to help his customers. Highly recommend.

Samuel Dukes

I must say that I was impressed by Mr. Fletcher at the Parts Dept. He was very helpful finding what I needed. Mr. Fletcher showed expertise and very pleasant to talk with.

Patrick Ryan

Stopped in this store to look around,The staff from the minute you walk in make you feel welcomed. Great prices,I would highly recommend this store to purchase a bike

Rod V.

They have a lot of clothes at the location. lots of jackets and I found one I liked that was a good deal. store is a neat lookin place with a cool lounge.

Deborah Spanakos

If you are ready to buy, go see Jeremy Smart. He will listen to what you are looking for, your price range, and fight for the best deal for you!

Lynne Hill

Really cool Harley Dealer to visit! Had a large variety of bikes and clothes, everyone was nice, and the decor of the place was really neat!

Gene Burkins

I am very happy with the service department. They are respectful and willing to explain all the details of the work to be performed.

A Private User

Great dealer,,, their prices are lowest in the area!. I bought my bike from a salesman named Lou. He is a nice and knowledgeable guy.

Niecey Anderson

My husband and I stopped by on Veterans Day and were given an awesome Bandana for his service! They made us feel special!

Flynlo w

Very friendly staff, that makes you feel like family, not just another customer.