Best Buy

Reviews 3

A

A Private User

Im from Dallas and I visit the Best Buys in the metroplex weekly if not daily. I love Best Buys and am also a Silver Reward Zone customer for the 2 years that they actually had this status. I also travel weekly to different locations around the US and one of the first places I try to hit up is the local Best Buys. My point here is that Im a very frequent customer of Best Buys and have had a good sampling of stores across the US. I went to this Norwalk store because I noticed that they were having sales on video games on their website. Unfortunately, the sale was so good most of these were sold out online and I prefer going into the store anyways because I like to get my items as soon as I can. In the past, Ive been able to price match the website with no issues so didnt expect any here. I drove to the store after work and selected the items I wanted and proceeded to the customer service area where I know they do their price matching. After the CSR looked up the games on the website, she said that she couldnt price match it because it was a clearance item. I said that this didnt make sense because there are no other SKUs available on the website and the only price they had listed was the clearance price. As an example, I wanted Captain America for the 360 which was listed as 9.99 on the website (with original price as 59.99) but was 29.99 in the store. She said she couldnt do anything and that Id need to see the manager. I tracked down the store manager and explained my issue to him, but he started telling me that Best Buy was doing 3rd party sales like Amazon and that they would not be able to price match their own website. I told him that if this was the case, it should be represented as such on the website. I should expect to see the 29.99 price that was in store somewhere on the website. I would like to add that during this whole conversation, I was intentionally being very civil and polite as I have found this to be very effective in these types of situations, but at this point, he started putting up his wall and said well, you will just have to call customer service at 1800BESTBUY to complain to them. I guess he wasnt expecting me to take him up on it because after I asked him his name and store number, he became visibly annoyed with the scowl on his face and stated that I should definitely call the customer service number and explain to them that I dont know how to read. Whoah, I was not expecting that. Im not really sure what I had done to provoke his insult on my intelligence, other than to request the information I needed to follow his advice. I promptly left the store and called customer service and explained the situation. They were very apologetic and ended up giving me a GC to make up for the difference in the games that I would have purchased. I was not expecting this at all and the CSR on 1800BESTBUY ended up taking the bitter taste out of my mouth after this whole ordeal. I still love best buy as a company, but I would caution anyone reading this to avoid this store unless you know exactly what you want and can get in/out quickly without having to speak to

CH

Chris R

I have had the single worst customer service experience of my life at this store. I went in and bought a new TV, two mounting brackets, and paid for the geek squad service to come install all of it. Thats not a cheap trip to the store, so I would expect decent service. Instead what Ive recieved is incomprehensible. The rest of this review gets a bit long, but please read on if you plan to visit this store. In summary, theyre terrible. Dont buy anything here requiring any sort of customer service or additional service work. Sure, buy a DVD or a video game. But nothign that requires an employee to help you. They wont. When buying the TV mounting brackets I made special note multiple times to the sales person that the walls I happened to be mounting on are concrete to make sure it did not require special mounting brackets and that this would not be an issue. He assured me it would be fine and the geek squad had all the tools necessary to make the installation. The team showed up on Wednesday, decked from head to toe in plain black sweatpants and sweatshirts (completely unprofessional), informed me it would cost me an extra $200 for the concrete mounting, and that they DID NOT have the necessary tools to do the work. Despite this, they spent over 2 HOURS simply tracing on the wall where the brackets "will" be mounted. Then they left because they had other appointments in the same time window and had to get to those despite having accomplished nothing during my appointment. The technician promised she would call us back by 6 pm that evening to reschedule for friday. No surprise, there was never a follow up call. I called the Best Buy customer service number the next day to be informed it would be a week before they could come back. I informed them this was not acceptable. I dont get the option to not pay my bill for a week or so if i cant fit it into my schedule, so why can they just not finish their work? After being on the phone for 30 minutes (mostly on hold) they said they had to call the store to speak to a manager and would call me back. 30 minutes later they called me to tell me......they would have to call me back. They still didnt know if they could come in a normal time frame to finish their work. Guess what? They never called me back, again! So i called the next morning to more empty promises of someone following up and calling me back within an hour. When I called back 4 hours later to speak to someone else, they still had me scheduled for an appointment a week later and once again said they would call me back. Im still waiting for that call. This has been the worst, most unprofessional, and all around terrible service Ive ever recieved. Im fully considering hauling the tv and both mounting brackets back to the store and demanding my money back. At which point i will head just down the street and purchase the same equipment from Best Buys main competitor in the area. This has been just horrific from a customers perspective.

A

A Private User

Bought a phone from them and noticed that the phone was deleting my saved contacts!!!! and some phone features were malfunctioning...brought the phone back and indeed the sales rep confirmed the phone was defective. They gave me another phone which within 2 days I noticed that it was freezing. I returned to the same store AGAIN!!! I received another phone (overall I had 3 DIFFERENT PHONES WITHIN THE LAST 4 WEEKS) and the only reason I received a new phone is due to insurance I paid in advance. Also must mention that when I returned my 2nd phone (screen was freezing) the waiting period at the store was 2 hours (NO LIE)!!the reason why I waited was cauze I was tired of not being able to answer to phone calls or dial out...at the end of the return of my 2nd phone the manager try to give me a free phone case under$20.00(like that would solve the time wasted). I now received my new 3rd phone (waiting time of that return was 20 minutes) which is now going to 2nd week of usage and gets overheated and FREEZEZ TOO!!(I only have 31 contacts saved) and 5 apps, so I know the phone is not overloaded!! Don’t ever go to this store. CUSTOMER SERVICE(1st guy who help me was rude!!) is AWFUL and the manager cares less about your concerns and complaints. Sending a letter to Best Buy(A.K.A waste of time buy) does not work either! YOU BETTER OFF GOING TO ANOTHER STORE!!