Apple Ridge Hill

Category:	Computer Store
Address:	143 Market Street, Yonkers, NY 10710, USA
Phone:	+1 914-620-0965
Site:	apple.com
Rating:	2.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 100

Reviews 6

Henry Ferlauto

Have not had the bad service issues others have experienced with regard to inattentive employees, but Ive certainly experienced long wait times. Noise level is insane. Apple desperately needs to put in some sound absorbing materials, like some cork or foam underneath the tables, on the ceilings or walls, etc. Took a class there (Intro to Swift programming). Instructor was fantastic. Clone him. But again, Apples poor store design choices greatly hampered the experience. 1: Without some sort of amplification, there was no way to clearly understand the instructor until he came around and repeated half of what he said in a 1-on-1 fashion. 2: The TV / Monitor they were using was only 32". From 6-8 away, its fine as a TV set, but lousy as a computer monitor. Needs to be at a bare minimum, 40"; probably 46"-50". 3: No place to hang your coat, bag, etc. Its winter, people are bundled up with heavy coats. Everyone was either sitting on their coats, crumpling them up on the table, etc. Bottom line: This is one area where Microsoft studied the competition and absolutely understood the dual needs of traditional retail vs. classroom. Their stores have semi-enclosed classrooms in the rear of the store, with actual classroom configuration (everyone facing front, not sitting around a "dining room table." Also, they use a projector and screen for a massive viewing area. Will likely take an Office class one day to see if I can pick up a nugget or two. Hopefully they can cover some of the subtle differences between Mac and Windows versions.

richeye

This is the single worst Apple Store I have ever visited, and unfortunately for me, its the closest one to my home. Ive had issues with everything I have brought to their genius bar, whether it was a macbook or an iPhone. Ive bought things from them and had issues simply completing a sale. The last time I tried to make an appointment, they offered me one at The Westchester Mall in White Plains. That Apple store is the polar opposite of this one and well worth the trip for service, repairs and courtesy from the staff. The single worst experience was with a Macbook Pro, which began acting up after they had replaced the DVD SuperDrive. In the end, they refused to acknowledge the problem had anything to do with hardware, insisted it was software. I jumped through all of the required hoops and finally, out of exasperation, bought a new Macbook Pro. I cloned the old one and never had a single problem with the software. About a year later, with this very long history in their records, I brought the old computer to them, as my son was using it and having the same issues I had had; even though he was running his own software, not mine. Again, they couldnt be bothered - which is when they sent me to White Plains where 72 hours later, it was repaired with new hardware components, free of charge. Needless to say, I wont be taking the short route to Apple, but will remain loyal to White Plains - or any other Apple Store, for that matter.

Joseph Jonas

Im literally in the store right now. More than 2 hours ago they told me 45 minutes so I went for a walk and drove around for a little. I came back 45 minutes later and they said 5 minutes they are just running my cousins broken screen through the last machine. They make you feel invisible and every person I asked said 5-10 minutes. It has been over 1.5 hours now since they first said 5 minutes. They make me feel unimportant and invisible when the workers walk by and intentionally ignore me. Terrible experience. Never given a bad review but this is the worst customer experience I can remember having anywhere. If you are still reading please note that Im now finished with the review and still just standing around waiting. P.S. Everything from this point on is an edit after I left the store. I didnt bring a credit card or cash with me because I was paying with Apple Pay. I left my car in the lot the second time around when they told me itd be 5 minutes and because it took 2 hours from that point (about 3 in total) I was to be charged a 3 dollar fee. As I noted, I didnt have any money on me and couldnt pay. Apple had no system in place to validate my ticket except to send me to the parking office. They were much friendlier there and quickly agreed to let me leave free of charge. Overall an awful experience though it sure is nice not to be in there anymore after spending so long.

Denski Shell

Lets begin...I had an 11:55 appt.with the genuis bar. At this location. I cgecked in an sat at the bar area seating ..at this time it was fairly empty. Some associates.attending to customers..an some pretending to look busy. As I waited I did notice that people started to sit down of the lighter skin complexion .to be politically correct.white people...I noticed that as soon as they sat down where I had been sitting for about 10mins..they were immediately being attended to....while I sat with my laptop open. Waiting for someone to even to ask whether or not if I needed help.. I began to get upset..I was bypassed.blatantly. Bcuz of my skin color...I was stereotyped. I eventually had to stop one of the workers a request to be seen ..which non of the other lighter skin had to do...an the very sad part is that the staff was composed of Hispanic and black workers...im ashamed an disappointed of the treatment that I received. An I have a new look on this establishment in ridgehill...not one I will ever purchase from or give a referral to. An the only reason why there is one star on my profile is bcuz that was the only way I was able to comment...there would be none

Ysaira Paulino

Everysingle Apple Store I have been to has high quality costumer service, for some reason the one on ridgehill somehow makes it very difficult to service people. I have had almost every generation of iPhone and I went to the store to buy a Mac book and to swap out a defective lightning cable, which literally takes 5 minutes or less, and they sure took care of me for the purchase but didnt have anyone available to switch out my cable, because they need a specialist to get a lightning cable from the box and to put my defective one on another box. They said all the genius specialist were booked and I had to set up a Genius Bar appointment in order to see a specialist to EXCHANGE the cable with a functioning one. The next AVAILABLE appointment was 4 days later, mind you I dont live in Yonkers and dont have the flexibility to make it at all of the hours. This is literally the worst Apple Store I have been to and will try my best never to come to this store again, they just care about taking your money and not so much making sure they help you with everything you need.

Jay

The one good thing I can say about the store is the umbrella bag dispenser. First Ive seen outside Tokyo. Thank God for the Apple Store app. Only way to deal with this store..DONT buy their cheaply made, expensive Tech21 cases! (Or just about any other accessory.) Theyre awful. It seemed flimsy to me but the floor person explained the material as providing bounce cushioning that gives and flexes if you drop the phone. So a couple hours later I dropped the phone from maybe 3 onto a carpeted floor. The case popped loose. And, yes, the case was secure and fitted properly. I went to amazon and bought what I should have bought in the first place. FAR better case, for less. Ive been 100% Mac since 1992. But Im truly tired of the junky accessories, the connector changes that require you to buy an adapter, this new gen of charge wire that is even worse than mini usb (vs the old connector I never had a failure with). Theyve really become an abusive company. This store is ok, though - no better or worse than any other.