Madison Verizon Wireless

Category:	Cell Phone Store
Address:	28 Durham Rd, Madison, CT 06443, USA
Phone:	+1 203-779-5672
Site:	yourwirelessinc.com
Rating:	4.8
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–5PM

Location

Photos 17

Reviews 22

Roman Gillund

Sales people were slow. Didnt care about my needs. Were more interested I their own devices. My phone sat around for 3 days even with me calling 2 times a day, which caused me too lose out on a $250 promotion. Too busy to look at their orders I suppose. But they blamed me and didnt apologize. I wouldnt recommend this Store to anyone ever. They snickered at me when I expressed my dissatisfaction. Never apologized and blamed me for the confusion. They cost me $250 that was promised. Stay away. Go to another shop. I had a very similar experience when I purchased 3 iPads 6 months ago and lost the rebate I all 3 which is why I bought the 3rd. It was supposed to be $200 rebate reach which on 3 iPads would have like buying 2 getting 1 free but I paid full price for 3 because they werent doing their job. My last phone I actually had to go home and activate. They said it was good to go but wasnt. Kids who think they know better than you and dont need to do their jobs

Joseph Cooper

Couldnt be more pleased with the service. Introduced me to an awesome new phone with a great promotjon, helped me process it so I know it was done correctly and didnt have to deal with asking a million questions and worry if I did it right. Also they let me leave my phone to transfer during my work day so I didnt have to spend the day there, came back to pick it up and it was perfect. Everything I couldve asked for and more

Jennifer Kamoen

My Droid died, I found my closest Verizon store and luckily I was able to upgrade into a newer phone. I was stressed because I couldnt figure out or reset my Google password. After 30 minutes of unsuccessful troubleshooting Ben found a loop hole on the last try and was able to recover everything from my contacts to photos, I was so pleased with the experience. Thank you

John Paczek

My phone died completely, I brought it into the store and Ben was able to troubleshoot it back to life. After it came up he was kind enough to make sure it was completely backed up, and he helped me reset all my passwords, and finished setting up my email account so I can use it on my phone. Thank you for the wealth of knowledge you provided today!

Olivia Papa

Tiana is amazing with her customer service! Personable, accommodating and an awesome trouble shooter who makes it a pleasure to go into a Verizon store! Tiana provided sound recommendations for my account and for my family phone service. I have been with Verizon for 21 years and she absolutely is the best rep of Verizon I have ever worked with!

phil Rmy

Just came back from a cruise from the Bahamas where I left my phone in my pocket before swimming. This is my first time here and I purchased a new Apple 7 Plus from Ben. I was terrified Id lose everything from water but Ben was able to quickly able to restore everything from a backup that I didnt even know existed. A+ job Madison

Marie A. Sosa

Thank you for putting a Verizon location in town especially for people like me who have no idea about phones. The staff here made the transition incredibly painless and they kept me entertained as well. Really happy with my new phone, and enjoyed the time spent here versus going all the way up to old saybrook

kathy ketterer

Brought my phone in for diagnostics because no one could hear me while making a phone call. The staff let me drop it off for troubleshooting and called my sons phone when it was ready. Somehow they were able to get it back to normal, and I couldnt be happier with the service. Thank you Verizon Madison

Abigail White

Wonderful Allison at Verizon --hooked me up with a Droid Play after I was drowned in phone reviews online. The phone itself has better picture quality than my old Droid Max and Allison knew to recommend it for me and keep me with the Motorola system I was used to from my last phone. Very convenient.

Anna Lewis

I came into this store today because I spoke with the representative Tiana about a week ago about getting a tablet. She downloaded all of my apps for me and showed me how to use it. She is so sweet and took her time in explaining how my new tablet works. I will definitely be back here!!

Donald Craft

Always a pleasure to visit Ben and his staff here. Every single time Im greeted with a pleasant smile and my needs are accommodated. Today hit it out of the park with my new upgrade and tablet. Thank you for your consistent effort to fulfill my needs! This is my go to store

Tom Donnelly

Stopped in because my phone screen was flickering and running slow, Nicole and Ben patiently assisted me with upgrading to the next phone in the line up. They transfered all my info and made the process stress free and easy to understand. I appreciate the experience.

Lynn Logemann

Old Note 3 fell into the toilet. Upon visiting the store I spoke with 3 different reps, all of which had my best interests in mind and didnt push anything upon me. Thank you for the new Galaxy, I look forward to visiting in the event I need technical support!!!

Kelly Powers

Purchased a Droid Turbo, hated my old Samsung and happy I moved into a better device option. The rep Ben that I worked with was incredibly patient and set me up with a new Verizon brand tablet. He set it all up and made sure I left without any complications.

nancy weinstein

Wonderful, easy, and efficient transition from my Galaxy 5 to the new iPhone. Now my Mac, iPad, and Phone will communicate with each other finally!! Thank you Ben for transferring all data over and giving me a basic tutorial with such a patient demeanor.

irene sexton

My old Samsung kept dying and I couldnt take it anymore. I ordered a phone with Allie and I completed the set up with Ben. I love having a store 2 minutes from my house, especially when they have such an inviting staff, thank you for everything!

Maira Rieger

Stopped in to upgrade my 5s, I was greeted by Ben who took his time as Im not good with technology. He patiently assisted me in recovering Gmail and transferring to a new iPhone 7. I appreciate the location and the efficiency of the staffing.

Karin Thelin

We are lucky to have the convenience of a Verizon store in the town of Madison. The staff is always friendly and knowledgeable. Todays visit was a pleasure thanks to staff member Nicole who helped us with all of our phone needs. Thanks!

werner roeck

We have spent time in sprint and at&t over the years and switching to Verizon was quick and easy. Tiana was very nice and charming. Verizon is lucky to have such a professional working at the Madison location. Thanks for everything!

Stephen Poole

Ben was thorough and thought full with everything that we did. He had my best interests as his primary concern and he made this process very easy and seamless. This is an excellent store and Ben is an excellent representative

James McLean

Ive been coming here since this store opened and theyve perfected their customer service. I can always rely on this staff to assist me with any technical issue I encounter. Thank you Madison staff for always taking care of me!

Richard Fappiano

I switched over to Verizon from AT&T and have had much better service on phone and customer support .A big thanks to Tiana for her expertise and knowledge in helping me choose the right phone and plan to suit my needs.