TCC, Verizon Authorized Retailer

Reviews 3

VI

victoria

This store is a sham. Tony promised me my bill would "be $5 less" because he would apply a few promotions if I bought a tablet (which I did not want) and a new phone (which I needed). My bill ended up going up over $30 and I have half the data. The rep (Tony) did not tell me he was changing my data plan. They sold me a used phone, missing headset, which I agreed to take because I was essentially getting it for free (overall bill to be reduced), it was the only SE they had in the store, and my old phone was dead and I was traveling. Verizon cant do anything about extra charges, because they dont know what "in store" promotions Tony applied. Tony "cant remember" what promotions he promised. I am now dealing with Corporate to try and get it resolved. I spent hours there. They only had one person working. I left happy though, thinking I got a great deal. In actuality, I got ripped off and it is costing me many more hours and headaches to try and find a resolution. My suggestion: (sadly) avoid this store. There are other choices within a few miles.

CH

Chris Molnar

These guys were awful. Came to the store to see if I could move some iPhone for my kids. First guy looked at the phone, told me it was ATT, and said Id have to switch to ATT to use the iphones. I went to the ATT store across the street...they opened the system tray (actually looked) and showed me the SIM which says Verizon right on it on it. A 3 year old could have figured this out if they knew what to look for...I went back to the store 20min later and they were rude, and acted like I had not been there 20mins ago. They gave me a hard time about not being able to reset my pin...I told them to give me my phones back and left. Do yourself a favor and drive 5 mins down the road to Verizon in Madison. They could not have been any more helpful, quick to solve the issue, and knowledgeable. Save a trip.

ST

stephanie Fives

Adam is the most helpful I know when I need something hes my go to! He knows the latest trends with new hot releases. Most knowledgeable hes the go too 100%