Verizon Authorized Retailer – Cellular Sales
| Category: | Cell Phone Store |
| Address: | 90 Elm St #41, Enfield, CT 06082, USA |
| Phone: | +1 860-745-7221 |
| Site: | cellularsales.com |
| Rating: | 4.5 |
| Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 11AM–7PM |
Location
Photos 2
Reviews 42
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Chris Scutt
VERY POOR CUSTOMER SERVICE...VERY UNSATISFIED! Went in here LAST December to upgrade my wifes phone as a Christmas gift. Got her the LG V10 which came with rebates ($50 in store gift card, $100 bill credit, and $100 gift card). The sales person said he would take care of submitting all of the rebates electronically. I left happy at that time. Months passed, but I never received anything! I stopped in the store in March to check in on the status and left my information with a different sales person (the one who originally helped me had left the company) who told me he would speak with his manager and get back to me. I never heard back. I stopped again in June and spoke with another individual. This one went ahead and took the time to begin emailing and making calls to find out the status. He was not able to resolve anything at that point, however he did say that he would give me a call back and we would touch base on the status. Here we are now and December, almost a year later, and still nothing has been received. I certainly hope theyre not the other individuals like me who were screwed out of rebates and incentives. Could be a lot of people like me waiting for money to come back but never showed up.
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Luis Ramos
i had bad experience they sold me a 4 years old phone went i didnt need it i went to return it in the 12 says before expire and they told me that it was to late that it expire the 14 days already went it wasnt so the guy lie to me he told me to call the person who sold me the phone but no he didnt anware i went to another retail store and they help me to call customer service customer service told me to go back the store and ask for the accounting manager phone number but they told me that they dont have it i spend a few hrs and still have the phone that i dont need it who do i have to call now ..
JO
Jon La Montagne
One star is even to much for this store! I had the fantastic pleasure of getting James M who was so happy to get his commission that he did me a phone had me port my number and come to find out the whole thing failed. So not only was I lied to I lost my number I have had for almost 20 years! Thanks James you truly made my experience top notch! Your best bet is to go to a Verizon outlet nut some retail franchise! Also being told there us no manager so if in fact true nobody is actual held reasonable here!
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Alicia Rossi
This is the worst store. Be careful, this is a franchaise. They lied to me and then would not fix the problem. When I asked to speak to store manager they would not even give me his name. If there is a problem Verizon Wireless Customer can not help you. Always go to an official Verizon Store. I will never do business with this store again.
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Valerie Brown
Saleperson was amazing I commend him on his patience with me, I was having problems with my phone Droid RAZR and needed to invest in an upgrade. He walked me through options and was extremely well versed on all products I highly recommend this store I went here after receiving poor customer service at Verizon corporate store on Hazzard Ave
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Rick Hall
The salesperson was great to work with from setting up new phones to transferring all data and apps to completing returning old phones for trade. Although it took sometime salesperson took care of everything without making me feel rushed. I would recommend The store to others.
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Karen Wheeler
I had a wonderful experience. Although I have a lot tobkearn, everyone there seems to genuinely want to help me. Marty, Shaun, and Rosean are all amazing guys who are willing to help anyone there.
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Doreew Bowen
Had it not been for the patience and problem solving skills of the reps here I would have left Verizon. I pray they do not get rid of this location inside Enfield mall, these guys are AWESOME!!!
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Jeannie Buden
I had an amazing experience with Orane. He had patience, taught me so much about my new phone step-by-step, as well as reassured me what my monthly would be. Excellent customer service!
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Dania Molina
Workers are welcoming and professional but website says they are open since 9 am and its 9:44 and they just got here so they are either extremely late or the website has the wrong hours
JE
Jennifer Brodtman
Orane at the Enfield Mall location was very knowledgeable about the lastest product and services. Exceptional customer service and a great shopping experience!
DR
Drabkin Michelle
Sales reps were incredibly helpful. Showed me all of my options for phones and accessories. Helped with my rebates too!! These guys are so helpful.
DA
Dan Auger
Great service. My salesperson Shane, did a great job explaining phone options and got me a better phone than I was looking for at the same price.
KA
Kalyn Holmes
This Verizon is my favorite location to go to. Staff is always nice and very helpful! I defiantly recommend this location for Verizon to anyone
MI
Michiko Grant
Great experience. Fast service. I had many questions and all were answered. Ended up buying and new phone and a hot spot. Thanks sho much.
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Kevin Johnson
This store is good and The staff are very friendly and super helpful with information and noligible with phones plus assistance.
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Joe Kelley
Helped me back up my ALL my info from my shitty LG G4 and upgraded to the LG G5! Thankful for how knowledgeable these guys are!
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Leah Blenkhorn
Fantastic experience, Sam C was so helpful and kind, was able to walk out with what I wanted with no trouble, highly recommend!
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Bambi Jeremicz
Orane was incredibly awesome. He walked us through everything as well as fixing our plan! Great smile and alot of patience!
BR
Brian Dettore
We delt with Ryan, an amazing employee, helped us with everything we needed and got is exactly what we were looking for!
JU
Judy Daigle
Very friendly and knowledgeable staff! Jonathan and Laura offered wonderful service, and set up everything for me!
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Robin Holmes
Staff was extremely knowledgeable and curtious! Customer service was out standing, thank you so much Ross
CA
CAROL Beland
Rep was very educational. Learned a lot. Detailed, awesome service and would definitely return.
JE
Jessica Harrell
Very helpful, knew a lot about the phones and helped me pick one and stay within my price range
AN
Ann Panella
Great and professional experience. EXTREMELY helpful - above and beyond! Highly recommended.
CA
Catherine Okonis
Sales person was very nice and helpful. It was a joy to speak to him. Great service...
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Stacy Weinberg
My experience with Shane great. Highly recommend working with him on your new phone.
AN
Annette Ramsdell
Excellent help and fast information I could understand and information was proven.
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Gina Boyer
Took care of my needs, promptly. Very happy with my product and customer service.
AN
Anonymous -
Saved $30 monthly by upgrading to a new yet inexpensive phone #ByeByeApple
RI
Rick Punderson
Two very helpful friendly professional people gave me excellent service
DA
David Fernandes
Really good customer service, installed screen protector for me.
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denise sobinski
Experience was educational, informative and pleasant!
AD
Adam Bertrand
Excellent Service. Pleasure to work with Salesoerson
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Susan Reynolds
The patience and,the,knowedge of the,salesperson.
GR
Greg Mitchell
Orane was a great help & I had a great experience!
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Tyler Holmes
Well coordinate and very professional. Good staff
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Erik Baer
Rosean was very helpful and went above !!
JO
John Delosreyes
Very satisified! Great personal service!
RO
Robert Ellis
It was very pleasant and very helpful
AD
Adam Mcleod
Great experience, one of the best.
KI
Kim Kelley
Very helpful and knowledgeable!
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