Bliss Bridal

Reviews 3

JU

Julie Stolz

My experience at Bliss can best be described as a “tale of two shops”. In short, we had an amazing experience working with Jess and Sandy to find the dress. However, our alterations experience was a bit of a nightmare. It is my understanding that the alterations department is considered separate from the store, but they are the recommended alterations team and we were assigned a seamstress through them so I still feel they are somewhat responsible for the team they recommend. Everything worked out in the end, and I felt amazing in my gown on my wedding day, but I feel I have to be honest and share my entire experience with other brides. As I said, looking for the dress at Bliss was a great experience. I had gone to a few other stores, and found Bliss had the best selection of dresses for the fairest price. I went back multiple times to try on dresses and Jess and Sandy never once rushed me and always gave their honest opinions. Every time we walked into the store we were greeted warmly and made to feel very comfortable. Dress shopping, which at times could be stressful, was always a pleasant and fun experience! I ended up choosing an Essence of Australian gown with matching veil and couldn’t have been happier with my selection! When it came to fittings, I had my initial consultation with Blanca which went fine. I had lost 20 lbs since ordering (which I discussed with Sandy and Jess when ordering, as I was in the middle of my diet at that point and they assured me 20 lbs would be no problem for alterations). The day of my second fitting, I received a call from Blanca saying that she wasn’t finished with my dress yet and needed more time because it needed a lot of work and she “didn’t know what she was going to do yet”. Now, as a bride 2 weeks out from my wedding, this comment sent off alarms in my head and made me feel very anxious going into the fitting a few days later. When I put the dress on, it was still too big on me and needed more work done to the bustle. Blanca became very defensive when I asked for it to be taken in, and kept saying “this is where I pinned it”. However, she did finally agree to take it in more and we set up a time for me to come in 3 days from then (10 days from my wedding day). At the next appointment, she had taken in the dress towards the top, but the original silhouette was fitted through the hips with a gentle flow. The dress I had on had a very different looking silhouette than what I had tried on initially. I was very upset by this and Blanca again was defensive about our questions on why it didn’t look like the original, and even confronted my mom about calling Sandy to let her know what was going on, asking “what you don’t think I know what I’m doing?”. We felt very uncomfortable and frustrated that instead of working with us to get the dress to look how we wanted, we instead felt like we had to fight with her to get things altered to our liking. I even became emotional during the appointment because I felt so defeated that I wasn’t going to be able to have the dress I had been picturing for the past 6 months. Sandy stepped in at that point and suggested that to make the silhouette closer to the sample dress we have Blanca sew the layers of tulle underneath together. We made another appointment (8 days before the wedding) and this time brought my 2 MOH’s, mother-in-law, and father, who were all appalled at what had been going on and wanted to be there to offer opinions and support. Luckily, at the final fitting everything was done perfectly. However, Jess ran the alterations appointment while Blanca was in another room and did not interact with us at all. All in all, if it wasn’t for Jess and Sandy and the amazing sales team at Bliss, this review would be very different. My honest recommendation to future brides is to ABSOLUTELY buy your dress through Bliss Bridal, but have your alterations done elsewhere.

LA

Lauren Sinacore

If any place of business deserves zero stars, it’s Bliss Bridal. As soon as I put on the dress that was supposedly custom-tailored and made to fit me by one of the seamstresses employed by Bliss Bridal, Joyce, it was obvious that something had gone terribly wrong. The dress was a good six inches too long. My wedding planners had to pin up the bottom of my dress, which is obvious in every professional picture that was taken, and ruined the effect of the lace hem of the dress. I also missed most of my cocktail hour trying in vain to fix the dress. That is something which, as every bride knows, is invaluable. When I called Jessica Boni, owner of Bliss Bridal, after my wedding, her response was something to the effect of, “the dress was fine at your last fitting.” Had I been allowed to try the dress on when I picked it up, the problem with the hem could have been discovered and fixed. Jessica told me that I needed to handle the problem directly with Joyce. Jessica took no responsibility whatsoever for the problems I had with the dress. I was willing to deal directly with Joyce, however, Joyce refused to return my calls. Jessica arranged for me to bring the dress in so that she and Joyce could see what had gone wrong. Joyce was immediately nasty, belligerent, and refused to even look at the dress. She accused me of having my fittings in stiletto heels!!! When I showed Joyce the shoes I had at the fittings, she responded that I was some kind of "scam artist," and that this sort of thing happens a couple of times a year. Would a scam artist have professional photos taken in a dress showing that it was pinned up? Joyce refused to be reasonable, or even logical about the issues with my dress. When I explained to her how it would be ridiculous for me to wear heels that would make me appear taller than my husband at my wedding, she said something to the effect of, “what you do after you leave the store is not my problem.” I do not understand what happened, or why there was an issue with the length of the dress after alterations had been done. I am not a seamstress, but my educated guess is that when Joyce moved the belt of the dress after my final fitting, the material that she lazily gathered underneath rather than cutting it from the dress was let out. This guess is based on the fact that Joyce told me she had removed no material from the dress with which she could have made sleeves, which I had requested for her to do. I won my case in small claims court against Bliss Bridal, but that is nothing compared to the agony of having what is supposed to be a perfect day ruined by an incompetent seamstress and irresponsible and unapologetic store owners. Steer clear of Bliss Bridal.

TA

Tatiana Fonseca

I was very excited to visit Bliss Bridal because I had heard so many things about it, but my experience was less than pleasant. The owner sat me down and asked about what I wanted in a bridal gown, but then she didnt use any of the information. Instead, she sent me to just look at dresses and tag them. She then made be and the people accompanying me stand around while she cleaned up a dressing area that we were not even using, and there were no other people in the shop to use that space. Then while trying on dresses, all she did was talk about herself, she store, her other brides, and her family. I barely even had a chance to respond to what she said because she would talk over me. No interest in me, my wedding, or what I want. Just herself. What I found interesting was that she kept bragging on how she picks her dresses, particularly that she will never carry a dress with tulle without first touching it to make sure that it isnt crunchy. This was as she put me in a "crunchy" dress. When I would then go to stand in front of the mirrors, she barely adjusted the dresses for me. Instead, most of the time my maid of honor would have to get up and fix the skirt, etc, while the owner stood there watching. She was also all over the place running around. Twice she stepped and tripped on a dress I was wearing and she was slipping all over the floor in her own store. It was a chaotic mess in there, even though I was the only person in there. Will certainly not be getting my dress from Bliss Bridal or be going back there.