AT&T
| Category: | Cell Phone Store |
| Address: | 951 E 120th Ave F, Thornton, CO 80233, USA |
| Phone: | +1 720-872-0141 |
| Site: | att.com |
| Rating: | 3.7 |
| Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 11AM–6PM |
Location
Photos 11
Reviews 23
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A Private User
I was a brand new customer (1 month of service) when I went in here. I had spent a ridiculous amount of time on the phone with customer service from all over the world, with my problem not being solved. I had bill issues (my first bill was almost $900) and the biggest thing was service issues. My phone didnt work anywhere near my house, even though I had them check my address prior to signing up. Dropped calls, not sending texts, etc. while on wi-fi calling. I have really good internet, so I knew it wasnt that. Hours and hours with tech support (dropped calls multiple times during conversations, resulting in having to call back and start over) I was frustrated AF! I went in here and was immediately greeted by Nick. I believe he is the manager, I cant find his card anymore. From the very beginning he was extremely helpful, apologetic for his company, and offered multiple solutions.- If this doesnt fix it, we will do this, etc. He swapped out my SIM card, and ordered me a replacement phone. He looked at my bill and saw ways for me to save money. He saw that we dont use much data, and recommended going down a few plans. He was concerned about my bill, not about making the company extra money at my expense. This was awesome because the guy I bought the service from totally lied to me about price, discounts, etc. I was very disappointed with AT&T from the beginning, but am willing to give them a chance after my interaction with Nick. My bill is exactly where he said it would be and my phone is working! AT&T should recognize him as a valuable employee because this was top notch. Thank you.
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A Private User
Just to be clear, Im not giving the store 5 stars, Im giving Eric five stars. After two days of dealing with buffoons that couldnt get my phone working (including other people at this store, the people at the Hover Longmont store, and 2.5 hours on the phone with customer service) he got it running in 11 seconds, literally. He should be made the boss of AT&T and be thrown a party with cake and 7-up.
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A Private User
Been here for 20 mins and no one has even said Hi!! Geez I get your with a customer but a little aknowlegement "Hi someone will be right with you as soon as were done" would be nice. Kinda rude not to!! if I didnt have to activate my daughters phone and I was buying Id leave..next time I need help Ill go elsewhere:(
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A Private User
Bait and switch. They use old promotions and then try to lure you in signing up for more. Alexa told us one thing the first time we walked in the store and then few days later when we came to sign the paperwork, she went ahead with a totally different deal without even telling us. Id avoid this location.
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A Private User
Amazing!! Brandon Carter helped us out beyond our expectations. He really knew what he was talking about and answered all of our questions with no hesitation and pure honesty. He was a very down to earth guy who we were able to laugh and joke with the whole time. I highly recommend going to see Brandon!!
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A Private User
Check your bills just found they added "insurance" to a phone upgrade without even discussing it with me. Had it been asked about I could think maybe they made a mistake. However not even discussing it and its added...thats just shady and dishonest. Calling now to remove it!
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A Private User
All they care about is selling phones they dont care about customers they dont care about anything else all they care about is the numbers I will never go to the store I will never be an AT&T customer I wouldnt have their service if my life depended on it.
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A Private User
Chris (store manager) and Lex have Excellent Customer service and knowledge of AT&T and Direct TV packages and products. They reduced our Monthly payments and walked us through every step of our new package. Thank You Both !
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A Private User
Customer service training is well overdue at this location for the management staff. Sad. I work in wireless and I manage my kiosk and if I worked with the mentality that these folks have I would not still be managing.
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A Private User
They gave me a brand new Galaxy S5 with scuff marks on the screen and then wanted to charge me a $35 restocking fee to exchange it for a new one! Yeah flipping right!
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A Private User
This by far is the best place to go if you need a new phone or phone plan or just help with you AT&T phone!
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A Private User
Great employees, a lot of positive vibes and took the time to help and get exactly what you want and need!
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A Private User
The guy that helped me was a really good sales person and managed to lower my bill at the same time.
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A Private User
Bad services, they dont want to give complete information and hang up the phone.
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A Private User
Great service,Brandon is helpful and always ready to help.5 stars!!
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A Private User
Everyone at this location knows what they are talking about
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A Private User
Great customer service! Beat the competition hands down.
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A Private User
A we esome staff..in and out quick
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Darryl Brown
Great customer service.
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A Private User
Very friendly staff
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A Private User
Alexa is amazing!
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A Private User
Fast service
RO
Robert Duran
Very helpful
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