Microsoft Store - Park Meadows Mall

Category:	Computer Store
Address:	8505 Park Meadows Center Dr #2095, Lone Tree, CO 80124, USA
Phone:	+1 303-824-6772
Site:	microsoft.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 67

Reviews 4

Rachel Thompson

My boyfriend and I went in a couple days ago to purchase an Xbox One Kinect bundle. The bundle came with 3 kinect games GTA 5 and one select game from 3 choices. When we went in we talked to Ryan who said unfortunately said that they didnt have GTA 5 but we could get 3 select games to make up for it. When he was trying to get the approval from the manager the manager was arguing with him over the walkie talkie in front of us. Ryan was trying to help us and get us the best deal we could with the situation at hand. We ended up walking out of the store with 2 of the select games instead of 3. We called the Microsoft store today after discovering that the games we had gotten, Assasins Creed Unity and The Crew, were not worth as much as one select game and GTA 5(it was 20.00 new, gta 5 is 59.99. We had opened the games previously and played each of them once. They were still in prime condition and we are still in our 14 day refund period. We were transferred to the store at Park Meadows to Lisa. When my boyfriend was talking to her she asked if the games had been opened. When he said yes but only messed with once she laughed at him and said they do not take back opened games. My boyfriend continued to say that GTA5 was worth $60 and Assasins Creed was worth $18 and he felt like he was ripped off. She was arguing with him and telling him that she thought that GTA5 wasnt still worth $60(obviously wrong). If you go on the Microsoft site you will see otherwise. After getting very upset, he asked to speak to a manager. We were never given to a manager and she kept talking to us like we were stupid. Bottom line Ryan was the only person that we talked to that gave us exceptional customer service and truly advocated for the customer. We will not be going to this Microsoft store again, and when we complained to cooperate she was utterly shocked that a customer was treated this way. Bottom line, you should never ever talk to a customer this way, and I honestly dont know why the managers allowed this and didnt get on the phone to resolve the situation. In the end she told us that the deal for microsoft is you get to choose from 4 select games, gta 5 being one of them, When clearly all over microsoft both online and the store says choose between 3 select games and a free copy of gta 5. She was still telling us we were in the wrong because we chose the two games instead of gta 5. Worst customer service experience of my life. Lisa lied and was horrible! Ryan was by far the best employee even manager we have dealt with.

Laura Red

So here I am still waiting for a legitimate response as to why my laptop that is still under warranty has not been fixed or replaced. August 3rd I took in store and was told it would take a couple of weeks to either repair or a new replacement. One week later the repair tech called me and said he had it and should be a quick fix and if not able to fix I would be given a new one within a week. So as Ive been calling weekly patiently waiting all Im told is that their waiting to here from Dell. I think its probably lost honestly. How about someone at Microsoft pick up a phone and call them directly to find out just exactly where and the status of my laptop. Its not to much to ask of you to do your job and follow through completely with customer service. If you gave me the phone number I would track down and get verbal confirmation and for doing your job I wouldnt even charge you. 10 min later... So after finding a customer service number for Dell I received a solution well partially. .. Microsoft you are completely incompetent from support tech right to the store manager Aaron at Lone Tree. I was on the phone for 2 hours with Dell. Rudra (from Dell) from another country was able to track my laptop to Microsofts repair place here in the USA. Dell will be replacing a new laptop and will be shipped overnight red UPS. Thanks so much Rudra you were able to satisfy this customer and should get a raise for your excellent work to save this issue. Now Im trying to reach Microsoft at the Lone Tree location in Colorado to speak again with manager Aaron but they cant even answer a phone correctly. Ive been hung up on 3 times. Ill need the original broke laptop back so I can send to Dell. Lets see how long this will take. You SUCK Microsoft!

Kitoh

Absolutely terrible experience with a certain employee. I didnt get her name because shes the kind to start something if she gets a hint youre gonna report her shell scalp you. She tries to enforce her dominance on people. It all started when I went to play some CSGO, rather than playing at home I came to the MS store to play on Hd graphics and high res. When I went to plug my personal headset in the back of the pc she said "What are you doing?" In a demeaning way. I answered her with "I went to plug my headset in the back USB jack because the front USB jacks are staticky." Then she says its because the kids play with the headsets. (Keep in mind I had just told her it was my headset.) "This is my headset" I said. She glared at me, then changed the topic, trying to get me to obey her because people like this person need supreme control. She said "Is this your account logged in?" I said "Yes it is." She then basically Drill Sargented me to log off because it was "compromising my identity." She was taking this way out of hand, other people always log on their accounts and play and I am the only one not allowed? I am not taking his out of proportion, people like this need jobs in factories rather than sales. Please do something about this, I most likely will stay away from the store because of this behavior. (She had a Walkie Talkie on her belt, rear end side. A jacket on her waist, green MS shirt, and an annoying color bluish silver hair. She could also loose a bit of weight.)

Jennifer Savec

I have been to this store twice trying to get a resolution for my Surface Pro 3. There is a huge battery issue and they will do nothing to help, unless I pay them $450, because I am out of warranty. The first time I went I was told it was my fault the battery died because I kept it on the port and that 18 months is actually a good amount of time for the unit to work. The second time I went I was told that new technology comes out and its not their fault the SP3 is not as good as the SP4. People are getting refurbished machines to replace their useless SP3s for free. One guy is getting it from the Park Meadows store - the Microsoft guy today said it could be because he made a big stink. This is terrible customer service and Im not sure why anyone would want to buy a Microsoft product if they are only good for 18 months and this is their service when a customer comes in with an issue. If you are thinking about spending your hard earned money on a Microsoft product, please google "Surface Pro 3 Battery Degradation" and read about their products and how they treat their customers.