Best Buy

Category:	Electronics Store
Address:	1400 Denver West Colorado Mills Pkwy, Lakewood, CO 80401, USA
Phone:	+1 303-273-5617
Site:	stores.bestbuy.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM

Location

Photos 100

Reviews 4

A Private User

My computer recently broke and my boyfriend who lives in Texas was so kind to buy me a new one, he ordered it online around 5 p.m. for me to pick it up in the store. The order was supposedly only supposed to take between 20 minutes to an hour according to a Best Buy employee that was working there when I went in to pick it up at 6 p.m. I told him I would wait and look around a bit. I found a computer that I liked better and took it to the counter to ask if I could exchange it, they said that wouldnt be a problem. They explained it may take up to 2 hours because the purchase was made from another state so I decided to go across the street to kill some time instead of driving back home, I went back to the store and when I was there they said my order had arrived but I could not do the exchange until the following day, I was already a little irritated because I never imagined it would take that much time. I came back the next day and they told me I would not be able to exchange the item until 2 hours, I was very frustrated because so much time could have been saved had they known what they were talking about. The manager (Ashley) came over and said that the computer doesnt account for people who change their minds as soon as they pick up the product, she came across as rude. I then asked why they couldnt do the rest of the process manually after the 2 hour time period and let me go with my merchandise so I didnt have to keep driving back and forth.... then a light went on! They finally exchanged the merchandise and I left, however when I asked for a receipt they said that since it hadnt been entered into the computer that there wasnt a way for me to get one... hopefully the receipt will be available online once they process the return. OH, forgot to mention... before my boyfriend purchased the computer for me online I had gone into the store that same day and was not offered help by 1 person in the entire 20 minutes I was looking at computers.

Ian King

Took wifes laptop in for warranty service with geek squad. The rep took down our info and sent it in for repairs, no issues there. A week later we received an email that repair was complete and it was being shipped back (they dont fix on site apparently). Great! Watched tracking for a few days only to find that it was delivered to a pickup location 1000 miles and several states away. After several calls to phone support, including being transferred around literally five times on one call, finally found someone who knew enough to figure out that it was shipped back to an old address on file. At no point during the drop off in store process was I asked where to ship it to; my assumption was that it would just come back to store for pickup if it had to go anywhere. So, UPS would not change the shipping address because I was not the shipper. Called the store and the GS manager told me he would contact their repair facility (the shipper) and get it fixed. I informed him that we are traveling in a little over a week and need it before then (mind that this is already about 2 weeks after drop off). He said no problem. It is now 6 days later, and 3 before we leave town. According to UPS the laptop hasnt even been picked up from the wrong location yet! My wife spoke to the GS manager again yesterday and was told hed look into it. Same manager who told me hed take care of it last week. Shouldnt this be as easy as contacting the repair facility and having them redirect with UPS? Bottom line, not impressed with the customer service. This was a (kinda) honest mistake with shipping address, but the response has been terrible. Whats the benefit of paying more at BB over say Amazon if the benefits of having local, in-store service arent there? I looked and could have bought the broken part (internal power receptacle) on eBay for $10 and avoided this whole fiasco. Will never pay for a GS protection plan again, thats for sure.

Brian Fox

Smaller store with limited selection, feels like they may be on the way out... Visited 4/14/16 to pick up an online in store pickup order. Despite being notified by email that the items were ready when I arrived they were not. When asked if they could pull the items for me the response was " Im sorry but our system is down." Ok... So... Can I get the items I ordered? "Sure when the system comes back up." When will that be? " humm good question. Might be a few minutes, but it could be a few days." But I have a receipt for the items I paid for, so can I just have you guys do it manually? The clerk responded "Sure, not a problem." The manager listening in jumps in "No. Im sorry. We cant let you take the items until the system is back up. You could purchase them again and take them now if you want and then when the system comes back up you could do a return of the original order for a refund. But I should tell you it could take 7-10 business days for the return to get back to your account." WHAT! So let me boil this down. You buy an item. Pay for it. But the Store will not let you take the item untill you purchase it a second time. Then you can have that order but still cant have the original order, AND if you want to cancel the original order thats OK. We just cant tell you when you can cancel it AND even then we are going to hang in to your money (for the product you never got) and give it back to you after a generally loose time frame. Our bad. Suggestion: if system is down... Dont let people order things. OR better yet document it on paper with a pencil and put it in "the system" after it comes back and lend the customer... The guy that buys stuff from your store and ultimately keeps your lights on... A touch of customer service... Just an idea.

Family Lich

We came in to this location with the explicit reason to purchase a internet and/or tv service. We practically begged to be helped first of all. A "supervisor" in the magnolia area "David" kind of helped us but didnt seem interested in selling us anything and kept telling us to go online. He seemed confused that we wanted to purchase an internet and tv service through best buy. He then left us. "Zach" then approached us and also seemed confused that we would want to purchase an Internet and tv service through best buy. He then said he would find somebody to help because he said we should just go online to get the service because well get better promotions! Unbelievable the idiots that work at this store! Saw more than 5 different employees standing around in circles talking to each other and not ONE acknowledged us wanting to BUY something from best buy. *gasp*. its no wonder best buy is going out of business. Please, just go away sooner and go bankrupt so we dont have to be subjugated to your idiocy and incompetent customer service any longer!