Best Buy

Category:	Electronics Store
Address:	6707 S Vine St d, Centennial, CO 80122, USA
Phone:	+1 303-797-3246
Site:	stores.bestbuy.com
Rating:	2.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM

Location

Photos 100

Reviews 5

A Private User

Came to this location to get an iPad 2. I got there during my lunch hour and it wasnt particularly busy. I stood around for about 7 mins by the iPads to induce help. I finally decided to walk up to a guy named "Woody" that was working there and ask for help. He said he was helping someone else and he would get back with me. He then proceeded to help another person, then I saw him walk off with some older ladies after that, finished with them and then walked to the complete opposite side of the store. I found this very rude so I asked the Verizon guy (who doesnt actually work there) to help find someone and he found a Manager. The manager had to call Woody toward my area, which coincidentally Woody saw me talking to them and had started to make his way over there already. I was about ready to go somewhere else by this time but I decided I just needed to hurry up and by this iPad and get back to work. By this time my total wait time until now was about 20 mins. Well Woody was finally able to help me CHECK OUT... but thats it. The guy was totally rude and had horrible customer service. Not once did I see this guy smile. Im an IT professional so I didnt ask much of the product, but regardless Woody never explained anything about the product but an upgrade of 3G. He never gave me a comparison or asked me what I was looking for. I mean what if there was a tablet more Ideal for me then the iPad 2. Overall I rated this 2 stars because of the Verizon guy who was so generous in helping me even though he just does phones and the timely manner in which the Manager called this guy Woody over. Not to mention I asked about window tinting and the guy mentioned they have it but never proceeded to tell me more about it or get me to someone that could help me with that. Woody needs MUCH customer service training and training on the products Best Buy sells (at least for his Department). I never rate anything btw.

thom casdorph

This branch sucks. I bought a laptop at a warehouse open box sale. After repeated attempts to fix with the manufacturer and a factory reset I was resigned to having to return it within 14 days per the policy that was discussed during purchase. I called the park meadows location to discuss and they said no problem. They even helped pull up my reciept, which I had lost,using my credit card. I visited this branch since it was closer and they told me that I could not return the product and had to call the geek squad (even though they were sitting at the booth right next to me) to see if they could fix since all sales were final and I could not return. They showed me a memo which they said was on the box that I purchased the laptop in as reference. The memo referred to appliances and to televisions over 40 inches,I pointed this out to them and they said it applies to everthing,even though the memo did not state this. I told them that I didnt get this information in my box and was told I can return within 14 days if there is a hardware issue. They told me too bad,and wouldnt help me further. I called the park meadows loation,told them the story and they said they would help since that it is obviously their policy. I got the money refunded to my card,thanks to Sabrina,and then called customer relations to make sure I had the policy correct. They stated that the 14 day rerurn policy is accurate for hardware issues,even from warehouse open box sales and apologized for this stores error and attititude. Dont bother going to this store,they are just misinformed,incompetent and unwilling to do their jobs right.

James Card

Bought an "out of package" Samsung soundbar and was told that it was tested by the "Geek Squad." Took it home and tried to hook up the optical digital audio cord at which time it kept falling out of the soundbars housing. Forgot the optical digital cord so I had to drive home again to pick it up. As I was walking out the door to do so (very frustrated with myself) the associate asked me if I found everything alright. At which time I replied, "dont worry about it." As I continued out the door I could hear the associate "parrot" me - "dont worry about it" sarcastically. Returned with the cord and was met by an associate at the service desk that told me that the soundbar worked fine. I asked to see it with the optical cord to see for myself if it seated securely into the soundbar. Lets just put it this way, he tried to convince me that it was fixed when in fact it was not. It was quite difficult to get the refund and not once (until I said something about the quality of customer service) was there an apology(upon my prompting) for the way the previous transaction was handled. Its a shame that one interaction can spoil the overall opinion of a retail store. I had, but only two days prior, bought a new 55" TV and had a wonderful interaction with Tony. Tony was not the one which I had difficulty with on this occasion. Unfortunately, I doubt I will shop at this location in the future.

Nicholas Kaufhold

Wish there was a negative stars section... I just needed to find out what to do if I dont have a receipt but still had a warranty on a product. (My headphones broke but I can still send them back to the manufacturer.) I called the Southglen location and was initially told to hold. I was waiting patiently and after about 10 minutes on hold someone picked up the phone and hung up. I called back and then was again asked to be put on hold. I quickly told the same person that I was on hold but got hung up on. He muttered something quickly and then put me on hold again. After waiting another 5 minutes I hung up. I called the Park Meadows location and my question was answered; if you lose a receipt and need a new one you just need to have the person who made the inital purchase go in and talk with customer service and hopefully they can trace your receipt. A better experience. I will add that I called at about 12:30 pm on a Monday so it is possible that these people were at lunch. However, this service seems to align with other comments made about the Best Buy at the Southglen location.

Emily Johnson

Bought a dishwasher from Bestbuy and scheduled to have it delivered and installed. The soonest they could do it was 11 days after I purchased it. Was given between 8:00am and 12:00pm or 1:00pm and 5:00pm as Windows for instal. I chose the 1:00pm and 5:00pm. This was confirmed by the associate I was working with as well as an email I had received 2 days before my install. Day of the install came and at 12:45pm I had a note on my door apologizing for missing me. Called Best Buy and they had attempted to deliver my new dishwasher at 12:05pm. Even though I had a confirmation email that stated 1:00pm and 5:00pm I was told thats not an actual window, its 8-12, 12-4, or 4-8. I could rescheduled the install but the soonest they had was 11 days away. This was the biggest waste of my time, which apparently doesnt phase Best Buy. I called a competitor and the soonest they could install was in 3 days. They apologized for the elapsed time. Dont waste your time as I did, go somewhere else.