Best Buy

Category:	Electronics Store
Address:	5395 S Wadsworth Blvd, Littleton, CO 80123, USA
Phone:	+1 303-932-7830
Site:	stores.bestbuy.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM

Location

Photos 100

Reviews 6

Josh Frantz

BEST BUY TRIED TO RIP ME OFF AND SELL ME AN OPEN BOX RETURNED TV WITH A BRAND NEW PRICE TAG. ABSOLUTELY HORRIFIED AT THE BEHAVIOR OF THE MANAGER. I pre-purchased a TV with the option to pick up in store. When i arrived in the store they brought me out an open box that clearly had the tape ripped off and the Styrofoam was broken. I pointed this out. When i asked for another product that was new in box they had already sold the other models. I asked the manager what he could do for me on this open box and he advised "even though its open if nothing is missing then he will not offer me a discount" He further explained i would have had to wait for them in the store to open up the tv and sort the contents to see if anythings missing which was not an option for me, i was in time crunch which is why i chose to prepurchase and pick up in store. The customers next to me were so kind they offered me the brand new TV they just bought and said they would work with the manager on the open box item. Turns out the managed did offer THEM an open box price on the TV and he lied to me that he couldnt offer ME any discount? Was it because i am young looking? Was it because you didnt like that i was upset that you tried to sell me an open box at a new price? Either way i was treated differently then other customers even after i was personally wronged by them. Shop Amazon, at least they dont try to pass off open box items for brand new prices. What a dirty sales trick!

Some Guy

I wanted to take a moment to give you our family’s feedback regarding our Note 7s. We started by pre-ordering two phones, one for myself and another for my wife. It’s worth pointing out that we upgraded from a pair of Samsung Note 3’s which we also have had since they were initially released... To say we were let down on how things went afterwards is quite an understatement. We understand this is not the fault of Best Buy and that is not the purpose of this review… My wife and I did want to take a moment and commend your staff, John, Austin, and Franco from the Best Buy connections department for how they tirelessly worked with us and navigated the myriad of obstacles in getting our initial Note 7’s, dealing with the replacements, and then the final recall which ultimately replaced them with s7 edges. This was no easy task and there were many man hours (even over an hour after closing at one point) consisting of phone calls, endless waits, and maneuvering with no small amount of ours and your staff’s frustration yet the perseverance did lead us to believe our faith in your staff and continued business at your store in particular was not misplaced. So thank you for giving your staff the latitude to work with us so feverishly to preserve our business with Best Buy and in particular this location.

Morgan Sforzini

Poor to Fair is being nice!!! My fiance and I went in to purchase a LED TV, looking to spend about $850 on it. We walked in, passed an employee and a manager who were talking to another customer, fine whatever. We proceeded to the TV section where a couple employees were talking to each other and COMPLETELY ignored us. We walked around the TV section for 10 minutes all the while watching employees walk by while making eye contact with us, still no customer service! After 15 minutes, my fiance asked one employee to speak to a manager, the employee still didnt ask her if he could help!! The female manager (whom we walked by when we came in) came over and asked how she could help. We told her what had happened and she said she could answer any questions. We told her that since they all ignored us we were taking our business elsewhere, to which she responded, "Fine, Get out of the store!!!" I turned around (shocked that she said that) I asked if she was serious. She responded with yes, get out before I call security!!! I could not believe this happened!!This was the worst customer service I have experienced EVER!Until this day I have NEVER had a problem with this Best Buy. IF YOU ARE GOING TO BUY A TV, TAKE YOUR BUSINESS TO COSTCO IF YOU HAVE THE MEMBERSHIP, AT LEAST YOU WILL GET CUSTOMER-SERVICE!!

A Private User

We purchased a new TV and when we got it home the picture didnt look right. After much frustration of going back and forth between Best Buy and Comcast (both of whom placed blame on the other of course) we decided to take the TV back. When we arrived we were approached by a CS rep, Jon. He was a little aggressive at first but after much discussion and demonstration on the other TVs we decided to keep the TV wed purchased and have a BB tech out to make sure all of the settings were correct. We were apologized to multiple times by the dept supervisor for the run around we received when initially calling and since there was a $100 charge in order to have the tech out they lowered the price of the TV by $100 in order to cover the charge, which was great! Once we got the TV home and made some changes to the settings they had suggested the picture quality was much better. We called to cancel our appointment so they backed out the $100 charge and price matched the cost of our TV off Amazon which happened to be $100 less. The CS team and dept supervisor has done a great job making sure we are now happy with our TV and our experience with them. We will purchase from them again in the future.

Leslie Boning

tried to get help by Geek Squad was told two different accounts the first being your computer is ready to be picked up viruses fixed no problems with battery; when I went to pick it up geek rep said cant fix it you need to call Dell heres an 800 number, he spent all of 2 minutes max which included walking to the back room to get my computer that was dirty with white chalky prints on it and then proceeded again to help someone he already had helped previously (for 10 minutes) how to peck at their computer programs; not sure why customer service is so downhill with some people. For the record the previous employee who initially wrote up the service request was great and the co-worker that I didnt get tonight, I noticed that he smiled and was very friendly while he helped others. I got a young guy that given his lack of friendliness and curtness made for a very unpleasant experience. Best Buy you need to get your Geek Squad in training for how to treat customers. The rest of your reps are usually great, this guy needs training. By the way I called Dell and it was an easy fix that Geek Squad could have done in 3 minutes if they had taken the time to look into it for me. Nice job guys- NOT!!!!

Mel DiCiacco

Ive yet to encounter a Best Buy employee who actually knew what they were talking about. This is not their fault, but the fault of Best Buys poor training standards. Do your own research before going into the store to find the item that suits you best; the sales team wont be any help here. Ive also found it uncomfortably common how often the associate assisting me seems stoned, and on more than one occasion have had to grit my teeth as I watched them count cash like an uneducated kindergartner. The employee base seems to be replaced fairly frequently. Ive lived next to my local Best Buy since it was opened many years ago, and have never noticed what I would consider a "long-term" employee. Take that for what its worth -- a grain of salt -- but it seems to not be a great place to work either. Ive been a Best Buy customer from the beginning, but theyve truly slipped in the last five years. The slow decline has been painful to witness, and the companys half-baked attempts to offer something unique have been weak at best. Ive actually cancelled my membership and cards with them since their service is now irrelevant for me (and many others I know, as well).