AT&T Authorized Retailer

Reviews 9

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Mike Del Cuore

Went in to upgrade my phone. Rep tried to hard sell me on a new plan including home security, direct TV, additional devices, etc. Told I wasnt interested in all that and after talking to my wife just wanted to upgrade my phone and keep the plan the same. Then he said he didnt have my phone in stock (Galaxy s7) and would call me the next day after they got their shipment in. Never called. I called him back because I wanted to upgrade so I could take advantage of the Samsung Gear VR promotion. He said they extended the promo and I could get it later. Never called me back again. I ended up going to a different location where they said they have never run out of black s7s and that the promo was over on 6/26. So I wasted almost a week waiting for this rep and lost out on my promotion. Felt like if he couldnt get a big sale, he wasnt interested. Would recommend people go to the location of Bowels and Wads where they actually take care of their customers.

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Betsy Arvizu

I presented to the AT&T store last week during a phone emergency and was greeted by Mikhel & Sage. Sage, the store manager, empathized with my situation and went above and beyond my expectations to help resolve my several issues. Sage, Mikhel & Devvon all created a very unique and painless experience for me during a very difficult and frustrating time. I would highly recommend this particular store to anyone interested in changing phone carriers. They will treat you with the utmost respect and do whatever it takes to help resolve your issues. This store, by far, has the best customer service I have ever received.

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lizzie leitz

I was really blown away by the outstanding customer service. The staff even opens the door when you walk in! I was helped by Devven, he was very welcoming, knowledgeable, polite, and professional. He helped diagnose my phone (it turns out I needed a new one) and wrote down step by step directions on how to file a claim online. When I came back with the new phone (like a week later), Devven opened the door and GREETED ME BY NAME. He helped hook everything up and made the whole process really painless. Really outstanding staff! Thanks for the help, guys!

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Dee MagicJordan

Friendly enough, nic helped me out, was a cool dude not too aggressive, no slouch either tho, had a selling technique that was less salesman, more "guy on the inside" if that makes any sense. He used obvious logical points that were hard to disagree with or counter but he also fed his offers thru normal conversation so up until youre paying for it you dont even know youre negotiating a purchase. Thinking back now and saying it out loud like that, Im not sure if he hooked me up or hustled me lol anyways, 4 stars.

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Alesia Poklasny

Love love love at&t!!! I just got my new Galaxy 8 and Galaxy Tab E! They have the best deals! I personally dont watch too much tv since Im on the road a lot so I watch it off my phone instead with at&t for a good monthly price! This located was really nicely displayed! The customer service was excellent! Great experience buying my new phone! Yaaay!!! So excited!! A+++++++++ I also got my screen protector replaced no problem!

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Bryan Bishop

Went in to get a new SIM card and the employees were friendly and helpful. We chatted about phones while they completed the transfer. It is a new store, therefore new employees in training at this time. However, they were still able to quickly complete the task. Will return again when it is time to upgrade.

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David Brown

The store was short handed but we got in first and the Tech setup my new phone and diagnosed my wifes phone trouble in about 20 minutes

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Loren Mascarenas

Excellent customer service, rep have me all of my options possible and created a tailor made plan of action for me.

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Michael Kim

This location didnt have SIM cards in stock. Seriously?

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