Sprint Store
| Category: | Cell Phone Store |
| Address: | 870 Cpl Max Donahue Ln b, Highlands Ranch, CO 80129, USA |
| Phone: | +1 303-346-1520 |
| Site: | storelocator.sprint.com |
| Rating: | 3.6 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
Location
Photos 1
Reviews 23
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Rachael Maten
Worst customer service I ever received! My husband and I went into this store to switch over to Sprint from another network. We turned the old phones from other network to take advantage of Sprints buyback promotion. About 3 weeks later, I found out that one of our phones were "never received". I called the store 4 separate times to get ahold of the store manager Ed. Finally, when I got ahold of the manager and told him of the situation it took him over a week to get back to me and said there was nothing I could do and that the phone was never turned in. I turned in the phone, it was very disheartening to hear that the manager didnt take my claim about his employees Chad and Gabiel seriously. All he said he could do was talk to his employees about how to prevent this from happening in the future. NO CUSTOMER SHOULD HAVE TO PAY $300 OUT OF POCKET BECAUSE AN ASSOCIATE DOESNT KNOW HOW TO DO THEIR JOB AND LOST MY PHONE. After 2 exhausting months, Sprint finally said they would comp me my money for my phone. To this day, I still believe that one of the associates in that store stole one of my phones and got away with it.
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A Private User
Horrible customer service from the Manager at this store, Ive been in to this store twice and never felt so unwelcomed in a retail store. I was simply asking for help with an otterbox alpha screen protector that was not adhering properly. It had only been 24 hours since purchased at another sprint store. First he told me to use a hairdryer to heat the whole thing up, and when I questioned how heating a bonded surface would be good, he changed his story to "you could try the hair dryer, but the best thing to do would be drive back to the store you bought it from" (30 miles). I have had a business account for close to 20 years with Sprint, so needless to say I called my rep who promptly credited my account for the purchase price and called another store to have them ready for me to show up and have the screen protector replaced.
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A Private User
BEWARE! I went into the store on 7/20/15 because I was having issues with my S5. The Rep, Glenda, said for me to get into an S6 I would have to do a lease and there would be a $20 charge. I told her I was not interested in a lease or a fee. She said "Oh you have a promo for a free HTC One m9." Okay, so she switched everything into my the new HTC and I left the store. I checked my Sprint account a week later and I was put into a lease! They did apply a $20 credit to offset the lease fee, but I opened the PDF of the lease agreement and contract and the Sales Rep, Ricos, initials were in the boxes (that I would have initialed) and there was a squiggle line in the signature. I did not read or sign ANY contract. This is FRAUD! Stay away from this place!!
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Shuryl Holland
Went to the highlands ranch location in Colorado the staff was ill informed on how to help me or returning my money to me, and after I showed my irritation to the non solving problem employees the said they didnt care!! That I was being rude cause they werent trained properly!! Poorest experience ever then calling sprint kept me on the phone for twenty min and said they call me back in a few hours!! Whatever happened to customer satisfaction ?
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A Private User
I was having problems with my Sprint account and came to the Highlands Ranch Sprint store. I was pleasantly and tremendously helped by Pete Schmidt. Ive been trying with no success up until now. Pete was friendly and made me feel important. It was the Best customer service Ive experienced in a long time!.
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Tyler Newton
Awesome experience with Chad and josh they helped me with a very difficult billing problem and made the best possible solution and helped me with some great accessories. Although I live in Thornton I am so happy I was in the area and stopped here for help! Awesome job guys
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A Private User
Every time I go to this location its always horrible customer service. Get told one thing then it changes, not very helpful, have had lots of issues. Will drive further from now on if i need to go into a store or might just look into changing carriers.
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A Private User
Make sure you know what deals they have online and via phone before you go to the store. Sprint offers incentives to customers to transact online and via phone which the store reps might not otherwise disclose....that was my experience.
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James Kabel
These guys are awesome. I have been here a few times and Ive always had great customer service. This time I was in and out in 10 minutes and with a new addition to my account and new phone. Cyrus was super friendly and very helpful.
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Prateek Saxena
We pulled in as they were closing and they still helped us out as if it was no problem. Daniel and Josh were super helpful as we figured out what phone to get and walked us through the plan. Good experience.
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Nick Birkholz
Daniel bonilla did a great job with my installment plan. He walked me through all the steps and it was quick and easy. I would recommend anyone who needs an installation plan to go and visit josh.
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Dawn Keating
Daniel Bonilla was FANTASTIC!!! Had trouble logging in to my Apple ID & helped me troubleshoot. Finally logged in-- Happy Dance, Nice work Daniel! Thank you so much for all of your help!
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barry mehlman
Want to compliment the manager (Ed) and the staff at the Highlands Ranch, CO store. Staff was knowledgeable, friendly and attentive to my questions.
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A Private User
This location is a joke. They dont even have good cell service at this store and all of the display phones are to connect through the stores WiFi.
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A Private User
Great workers and tell it like it is. My plan hasnt changed and there havent been any surprise fees. Great store, great service.
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A Private User
Joseph and his team are excellent! Attentive, patient and very easy to work with! Kudos!
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Lisa V.
Austin was very helpful and polite and answered lots of our questions.
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BoBa Li
Great Store. Noah is awesome for help and anything phone related!!!
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Julie Ciezadlo
Daniel was very helpful. Awesome music while we waited.
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A Private User
Amazing great dude Gabe is the man great service
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Paige Hartley
Daniel was great! Super helpful and friendly!!
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Manuel Payne
Most helpful Sprint store Ive ever been to
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A Private User
Staff was very friendly and helpful.