The Faricy Boys

Reviews 3

BR

Brennan Patten

So completely honest, I thought the sales process is kind of weird, awkward, and uncomfortable. There are no private areas to sit and communicate directly to your sales person, but instead, youre in a long corridor with nothing to occupy your time but some out of date magazines in the shop area. The poor sales guy has to run back and forth repeatedly over and over and over again rather than just having you meet with the finance person or whoever is punching in numbers and making the deals. It would be much nicer to take a customer, greet them warmly, have a place that is somewhat inviting to sit down and professionally go over the details of the offers on the table, and perhaps have something to munch on or drink since youre there for 4 - 6 hours during this process. The saving grace was Tim Barron. Although I was his second customer and he clearly was not completely trained on the finer details of the vehicles he was selling or the steps processes with the Faricy Boys, he was honest, humble, and got things done. In fact, I text, e-mail, or call a lot. He has handled everything Ive ever asked. There were glitches in getting my vehicle on time after I ordered it, but he kept me posted and gave me a cool Jeep hat. Hey... a freebie goes a long way sometimes. I really enjoyed Tim even though he didnt know most of the questions I asked. He ran his butt off and go things done for me. And found answers rather than bluffing me. Side note.... I think Tim would be great as a customer coordinator. Nobody there has shown as much attention, courtesy, enthusiasm, and customer service as he has. No insults to anyone there. Perhaps its because hes new to the place but he seems like he really gives a crap. Cons: * The customer waiting area is pretty terrible (hard chairs around tables placed here and there down an empty corridor with a showroom car to stare at) * The sales process is aggravating * My Jeep was slightly delayed due to weather * The brake controller wasnt ordered / installed so I had to bring it back in for that * I had to buy a side step because the metal under the door wasnt capped (I didnt realize that my model would just look like a part was missing under the doors * They didnt calibrate the speedometer when they put the larger tires on so I had to come back for that to get done * They installed the 7-pin wiring harness for trailer lights and didnt double-check that it was fully functional, so had to make an additional trip for that. * Almost immediately after purchasing the Jeep, a deer hit me on Powers (wow!). I was told via e-mail to come up there for them to look at the Jeep to get the parts ordered. Once I got up there, everyone acted like I was requesting something crazy. I waited for over a half hour until Tim came over there and started finding people to help me. Then they gave me my key back and there was more awkwardness when I had no direction, to timeline for parts, or appointment for the work that will have to happen. A little organization and some more energetic customer service would have been appreciated there.

A

A Private User

On November 25, 2011. Car shopping is not my favorite thing to do. However, when I needed a new one, I had one of the best experiences in a long time dealing with sales person Tom Dominguez of Faricy Boys. I didnt have to sit around a long time waiting for him to check on things for me. He answered all my questions. If he wasnt sure he checked, he didnt shoot from the hip. I also want to mention, I own two Chryslers, a PT Cruiser and Town & Country and just traded my 07 van for an 2012. My recomendation when you need another car call Tom at Faricy Boys. Dont forget, the Service Department, THE BEST!!! Have a Bully Day, Sid On December 2, 2011, we had an astounding, one-in-a-million experience at The Faricy Boys of Colorado Springs. We purchased a 2012 Town & Country, Touring “L” November 26th. It didn’t have the front heated seats we wanted. We were told they could be installed. On Friday December 2nd we took the van in to have the heated seats installed. An hour later we received a call saying the heating elements could not be installed on the passenger side lower section was because of a redesigned safety feature. So, the only way you can get heated seats on the 2012 is to have them installed at the time the vehicle is manufactured at the factory. We called our salesman, Tom Dominguez, on his cell. He was not in the dealership at the time, but said he would get a hold of the sales manager, Ron Covert to assist in correcting this problem. We talked on the phone to the sales manager, Ron a little later and explained the problem. Expecting the worst, figuring we were stuck with a vehicle that didn’t have everything on it we wanted. We went into the dealership to talk face to face with Ron. His first question to us was would you like your money back or another van? Then he asked if we liked the van we had other than not having the heated seats? We said yes and we would rather have another van that has everything on we wanted. He said let’s find you one. He located one in Denver that had everything on it we wanted plus some additional options we didn’t have on the van we purchased. Ron said the dealership was going to absorb the cost of the extra options. Ron than said customer satisfaction for an honest fair deal was their goal. He said they could have the van at the dealership in three hours. Ron said everything on your contract will stay the same other than the VIN number being changed. I was still having a hard time believing a dealership was doing all this to satisfy us. In the process, Paul Faricy came over to us and assured us they wanted to make sure we were happy before leaving. In three hours had our new van replaced, everything was just like they said. Where do you think we are going to buy our next car? What do you think? “THE FARICY BOYS”. Thank you Mr. Paul Faricy, Thank you, Ron Covert Thank you Tom Dominguez

SI

Sirkus TheImobile

Went down a while ago to have a look at a Mini Cooper listed on the site. The car listed was in rough shape, but they had others to choose from in much better condition. After shopping around and weighing everything I went back to purchase one of the other Minis on the lot. Kyle was my salesman, and he did a fantastic job in explaining the process, what was happening with what, all the details a lot of salesman leave out in place of trying to sell you the car in the heat of the moment. The general shopping experience was very good, no pressure, welcoming, and very pleasant. Even the desk clerks were beyond nice and inviting. The downfall, is the actual buying process. I was stuck with a very poor finance manager [name omitted in the hopes my experience was just an off day for him]. He was unapproachable, condescending, and overly relaxed. Ill accept a relaxed salesman, but not a finance manager, considering were dealing with thousands of dollars I would expect a lot more professionalism. He was lacking in knowledge as well, and only seemed to know about what he was supposed to have people sign. I was working with a wire transfer, and he could not even provide me with the street address of their bank. He brushed off my questions and concerns right before literally disappearing for his lunch break, after informing me the head financial manager was out to lunch, which was a blatant lie considering only 10 minutes after he left for lunch, I spoke with her face to face. He also refused to listen to my concerns, and only repeated the limited knowledge he had already blathered on about. He was only concerned about getting through the day, and was in no way shape or form interested in helping his customer. Overall, Im very happy with my new car, but I would never consider buying from this dealer again, and that decision is 100% because of the finance manager and his lack of respect, professionalism, and even more lack of knowledge about his business. As a side note: While browsing the lot, waiting for paperwork, there were several service technicians working on the non-running Mini I had originally come to the lot for. The problem was very obvious (it has a bad starter, and has a bad turbo seal), you can hear it when the engine attempts to start. Even though it is obvious, the technician was pulling the spark plug wires, and checking the ends, pieces that in NO way shape or form relate to the problem, he wasnt even pulling the plugs, he was checking items that dont need inspection based on the problem. On top of that, the service department filled, prior to purchase, my Mini with regular oil, despite the sticker directly on the engine telling anyone who can see colors and read that the engine takes synthetic oil ONLY. Im VERY glad I brought my own mechanic to look the car over, because the service department seems to have their heads in the clouds.