Rocky Mountain Auto Brokers

Reviews 3

TA

Tani Evans

They are untrustworthy. Let me explain my experience with this company. I test drove around 3 or 4 vehicles and each time, I was told that it comes with two sets of keys. It sounded as if that was a standard, practiced line. So, rightfully, I believed that I would get two sets of keys. I decided on a vehicle and proceeded to sign the standard paperwork. One of the pieces of paper that I had to sign was the “We Owe” form that shows what is owed to you as a customer. Of course, being told what I was told, I didn’t think I was owed anything. After I had signed all the paperwork, I went out to the lobby and met my salesperson, Mick Hollas. He told me, that he was sorry and that there was only one key. He said sometimes they come with one key and sometimes they come with two. He told me that he would try to look in the detail shop the next day as they had closed for the night. I was satisfied with that answer and waited for his reply. He called me within a couple days and said that he could not find it. He apologized, but I thought that since he told me there were two keys when I test drove the vehicle, that I should get two keys. I signed a document stating that I wasn’t owed anything because I was misled into believing there were two keys. I then took my case to the General Manager, Jay. He tried for a few weeks to track down the keys through the people he bought the car from and, as expected, they could not get the extra set of keys. Jay called me and told me that basically I was outta luck for the extra key. He even had Mick get on the phone with me and when I talked to Mick about it, he called me a LIAR. Now, if this were a regular key, it would be no big deal to me. However, this is one of those intelligent keys. I called the local Ford dealer and they quoted me that it would cost me $257 for the key itself and $85 for the remote starter fob. That’s $342 I was expected to come out of pocket for their mistake!!! Jay tried to explain that he would not pay to get a replacement key by telling me that I got a great deal on my car and that they didn’t make anything on my deal. They (Jay and Mick) have both told me that Rocky Mountain Brokers sells over a hundred cars per month, but they couldn’t afford (more like unwilling) to pay for the key that I was told was included with the car. During my time in the finance office, I was told that Rocky Mountain Auto Brokers does not spend a lot on advertising and relies on the internet and word of mouth. Apparently, $350 is worth it for Jay to have a bad review on the internet and a complaint with the Better Business Bureau. Actually, it probably would have been less for him since he would probably get a discount at the Ford dealer. Bottom line, in my opinion, Rocky Mountain Auto Brokers are not trustworthy. They will tell you one thing and then change it AFTER you sign the paperwork and then they refuse to make it right and treat the customer right. I just want to get the account of my interactions with them out on the net and warn other potential customers. Don’t take a chance and have a bad experience like I did. Buy a car from a company that has integrity and will do the right thing. If you do decide to purchase from here, I would suggest you go over the car with a fine tooth comb. Look for things that are normally included with a car to make sure that it is there. Check for a lug nut key, spare tire, jack, air filter, etc. The car might not have these things, but you won’t find that out until after you sign the paperwork. That’s what I think of their integrity. I’m sure others have had better experiences with them or they wouldn’t still be in business. But, would you want to risk having an issue like this happen to you? Do business with them at your own risk. If you do decide to go there, steer clear of Mick Hollas. He will lie to your face and then deny it and then call you the liar just to save himself. “No integrity” is the phrase that describes both Mick and Rocky Mountain.

BO

Bob Ubry

I was looking on Autotrader for a low mileage Toyota Highlander with a specific equipment package and Rocky Mountain Auto Brokers (RMAB) had one in stock. So after several call to theirs sales staff confirming the condition of the car including verification that the car had never been in a collision. They assured me it was pristine. On their word, I flew from California to Colorado to purchase the car. I looked over the car and it appeared to be in excellent condition so I made the purchase. The sales staff was friendly and the transaction went smoothly. No issues so far. I drove the car back to California and was very happy with it. As soon as I got back home I made an appointment with my local Toyota dealer to have the 30K service done. This is when things started to turn for the worse. During the service they noticed that the rear control arm bracket had been broken and a poor weld job done to "repair" the issue. They said it was unsafe to drive in this condition. They also pointed out that the rear bumper cover was not aligned properly and suggested I take it to their collision center for further investigation. At the collision center they removed the bumper cover an found that the car had been in a rear end collision and had sustained significant damage to the rear quarter panels, interior rear A/C distribution, and the frame was pushed out of alignment. Total damage was almost 6K$. All the damage was hidden from outside inspection with a terrible cover-up job using silicone caulking and shoddy work to make it appear as if it was not in a collision. It was not repaired, it was fraudulently hidden. No attempt was made to do the repair correctly at all. I immediately called RMAB to speak with the general manager about the damage and asked if RMAB would cover the cost of the repairs. They said they would not cover the full cost of the repair and only would cover about a third of the cost. After several calls back and forth to the GM asking them to stand by their product and do the right thing for a customer I was told that is all they would cover. I was actually very surprised that a high volume dealer such as RMAB who touts their customer service would not stand behind their product. Maybe they were not aware of the damage and were as surprised as I was, but they should have stood behind the product 100%. This was not just a simple alternator going out this was a 6,000$ cover-up by someone in the history of this car. I was terribly disappointed in their response and the unwillingness to take care of the customer. End result, they only paid a third of the cost and I paid the remainder to have the collision damage taken care of on a car that was supposed to be un-damaged.

A

A Private User

First off let me start by saying that literally all of these "rave reviews" on here are surely fabricated by this joke of a dealership. These people are truly the stereotypical car dealer, with smooth talking salesmen in cheap suits. I drove well over 300 miles with my trade in vehicle to see if i could work a deal on vehicle they had for sale. The second i put my vehicle in a parking space, at least 3 of these sleazy salespeople hurried out the door towards me. Once i shook them off and found the salesman i had spoken with earlier, i took the vehicle in question on a test drive. Once i had inspected the vehicle, i noted some points that would reduce the value considerably (rusted frame, gas cap lid rusted through, ripped seat). I went inside and was automatically handed a loan application. I asked why this was necessary as i had my own financing set up, and was told that its just a required form to have filled out (later they ran the application without my permission). When it came time to work out a reasonable price, they simply refused to budge a dollar on their price, citing the fact that they were an "internet based dealer" and implied that the price was already adjusted for the problems i had found with the vehicle. The only leeway they offered me was an increase in my trade-ins value, which was negated by their astronomically expensive dealer fee of $750. The salesman asked me for a ball park monthly payment figure i could deal with, and came back with some numbers. The best they could do was around $10 over what i had said for my MAXIMUM payment (this was also for a crazy 72 month term). When I told my salesperson that that was not going to work for me, he insisted that he get the "sales manager" in on the deal. "Rocky" This man is seriously the most manipulative, rude, pushy and irate individual i have ever met. And i seriously mean that. He storms in with the paper i had written my payment figure on, and i quote "You wrote this right? This amount is basically what i quoted you...so whats the problem?!?! You dont like the truck or what? Youre just here to waste my time?" He said this verbatim to my face, threw the paper on the desk and stormed out of the office, calling my friend and i "children" as he left. Only when i stood up to leave, did they really start to try to make a sale, offering $2000 off the vehicle as well as an increase on my trade. At this point i wouldnt take the vehicle from them if they paid me for it. Sorry for such a long winded review, but i dont want any prospective buyers like myself make the same mistake. All in all Rocky Mountain Auto Brokers are as crooked as they come, and i implore you to look elsewhere! Seriously!