Freedom Honda

Reviews 3

D&

D&H R

I gave Freedom Honda four stars due to the personal and professional attention both Ms.Tamarin Mullenaux and Mr. David Read provided while reluctantly using a dealership for a serious recall repair. I was extremely apprehensive about taking my vehicle in to either of the Honda Dealership garages based on the Google Reviews that can be read covering the past six to eight months; everything from rudeness to shady practices. However, the only difference between the two: Freedom Honda was addressing the complaints of their customers; Front Range (on Google Reviews) has no sigh of doing so. As a consumer, the effort to clear-up any dissatisfaction really spoke to me, yet,I was still apprehensive. I called Ms. Mullenaux as she was the one responding to the dissatisfied customers. I stated that my vehicle was in need of a recall yet given the reviews, Im concerned about bringing my vehicle to either dealership. Given she was the one responding to concerns customers expressed, I felt I could possibly entrust my vehicle to Freedom. I explained that I only wanted the recall done and nothing else, regardless if anything was found on some sort of courtesy inspection. In addition, I shared that I already have a garage that Im extremely satisfied with and wont be switching anytime soon. Ms. Mullenaux completely understood. She listened attentively, repeated my concerns and needs and assisted with scheduling the recall appointment. She gave me her direct line and encouraged me to call for any reason. No less than 20 minutes after our conversation, I realized I had to reschedule the appointment and called Ms. Mullenaux back. She was completely understanding and assisted rescheduling the appointment in a kind and professional manner. Now comes the actual recall repair: Weve been having our vehicle routinely serviced by a local garage for the past six years and have been very happy with everything theyve done for us. This garage is highly skilled, clean and their customer service and team are bar-none. Would a Honda dealership service garage suddenly find all sorts of "problems"? To counter this, we had our vehicle inspected with oil change by "our" garage right before turning it over to Freedom Hondas mechanics. We wanted to have a true base line of the condition of our vehicle. Upon arriving to Freedoms Service garage, I was greeted by Mr. David Read. He was organized, polite and thorough. He answered all of my questions and kindly explained where I could find Ms. Mullenauxs office after I asked. I chose to stay and wait for my vehicle. The waiting room was spacious, clean as well as staff looking professional; regardless of their duties. In less than 1.25 hours, my vehicle was done and ready for me. Mr. Read showed me Freedoms inspection and pointed out two small finds. The coolant fluid in the radiator wasnt the official Hondas fluid however he was honest when when he explained it wasnt a problem (I had to have the radiator replaced last spring) and the Power Steering fluid needed flushed. He and the garage were accurate on that. Therefore, the inspection was thorough and honest. Mr. Reads kindness, knowledge and professionalism helped bookend my singular good experience with Freedom. I cant speak for the sales team and wouldnt buy a vehicle from either dealership based on the reviews, however, there arent many dealerships here in the Springs whose Sales Dept. reputations are clean. Maybe that will change for Freedom. What I can offer from this experience: should someone have an additional need or dissatisfaction with their experience at Freedom, I highly encourage you to call straight-away and allow someone to assist you; especially Ms. Mullenaux. I believe you will be taken seriously and every possible effort will be made to rectify your needs. As a consumer, you have the right to fair and lawful business practices and experiences. I believe for this recall experience, this is what I received from Ms. Mullenaux and Mr. Read from Freedom Honda.

MI

Michael S

Had bought 2 cars from Freedom, 2012 CR-V and 2013 Civic SI. Fair deal on both, very nice--at the time (2012) brand new, dealership. Had minor service done on cars since, recall and oil changes. Very happy with service department. My 2012 CR-V, 25,000 miles on it, was in perfect condition, inside and out. A great car and I had no need to trade it in. However, 30 Sep is both the end of the month and the quarter. Simply best time to buy a new car, as they want to make their numbers for both month and quarter. Took a look at what they had for new CR-V SEs, and saw a really nice looking one. In addition to my car being perfect, ultra low miles, I had just waxed and detailed it the day before, so it really was cherry. The salesman we had bought my wifes SI from 3 years ago had just left the dealership, so I asked to speak with a Sales Manager, who was Jeremy. Told him the car I wanted, told him my CR-V was a top 2% trade, and he gave me a price over the phone. Excellent net deal, as I dont care whether they discount MSRP heavily, or up the value of your trade. The bottom line is all that matters, and this was outstanding. Told him Id be in at 1:30. Got there, checked out the car, and had A. Arnold as my salesman--hand off from Jeremy, as the deal was already set. (They certainly liked my trade--one day later it is advertised as Certified, and will make a good profit on it. More credit to them, as I said the bottom line to me is what mattered.) Did the paperwork and was turned over to Brian, the Finance Manger. Had a great conversation with him--we both wear Rolex Submariners--and another Finance Manager had just bought a Yachtmaster as well, so not all that much on cars, but a lot on watches! Tried to interest me in extended warranty, but Ive bought a lot of cars and have never wanted one. He understood and that was that. Zero pressure. In summary, have now bought 3 cars from Freedom, and will buy more, I have no doubt. All three experiences were very good, this last one was outstanding, from doing the deal over the phone, to the great sales and finance guys. Had to bring some paperwork back Saturday, so drove the Corvette. Arnold and Brian came out to check it out. Car talk this time...:> Highly recommend the dealership. Honest, upfront, professional and friendly--plus very nice facility which is also important if going for service. Keep in mind, a dissatisfied customer is 20 times more likely to post a bad review--whether fair or not, than a satisfied customer. And Freedom shows vastly more good than bad reviews. Add this one to that majority. As long as they employ professionals like Jeremy, Arnold and Brian, they will continue to be successful. And keep me as a customer. And I will be bringing the cars in for free car washes this winter! A nice bonus. (not, of course, the Vette...)

JA

Jake Schow

We took off half a day from work to take our CRV into Freedom for service on a Thursday. Our appointment time was 2:30 PM. Check-in was efficient. We were told that the service specialist would call us with an update after the diagnostic had been completed. So far, so good... After not hearing anything within a reasonable period of time, we called Freedom Honda Service a little after 5:00. We were told that all of the technicians had gone home for the evening and that we needed to leave our vehicle overnight. Not certain how one has an appointment, but technicians leave before the days work is complete. We were not provided any alternate transportation. We were told that the CRV would be looked at "first thing" in the morning and we would get a status call in the morning. After not hearing anything by 10:00 AM, we called and were routed to the service specialists voice mailbox. We did not receive a call back. We waited another hour or so and called again. This time, another service specialist took the call, but advised us that hed have our specialist call us back. Im not certain why he couldnt provide a status update...but I took that to mean that it still had not been looked at. I asked the specialist who answered my call to have the Service Manager give me a call if our specialist was not able to call us within the next 30 minutes. About 29 minutes later, our specialist called. He provided the updates on the vehicle and advised the vehicle would be ready within the next 30 minutes. I asked to have the courtesy shuttle come to collect me. The service specialist provided a phone number to arrange it myself (didnt even transfer me). I called the courtesy shuttle phone number that had been provided. The harried person who answered the phone advised that it would be at least 90 minutes before any shuttle could arrange a pick up. I told him to forget it and that Id figure out another way to come to pick up my vehicle. When the CRV was finally returned to us (22 hours after our appointment time), I was pleased to discover that the service was all covered under recall work...so at least I didnt have to pay for this poor service. This experience was not what I expect from Honda...a name I trust and has historically held my loyalty. I am choosing to chalk this one up to Freedom, rather than Honda. Its too bad there isnt another Honda dealership in Colorado Springs...oh wait, there is...and although Freedom is significantly closer to my home, I will use Front Range Honda for any future needs. Shame on you Freedom!