Houston Auto Sales Inc

Reviews 4

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Ashley Kemp

I was lied to and mislead until they discovered that I wasn’t falling for their lies. I don’t intend to hurt or damage the reputation of the company, but I feel the need to tell the truth, because I was mislead to this company due to their questionable reviews. I’m going to summarize my horrible experience with them briefly. Here’s a list of some vital topics within our lengthy conversation… -The cash price for the car, a used 2006 Toyota Highlander with 136,000 miles, was $7,785.00 -Due to poor credit, and a low-down payment, the supposed loan lender, Credit Acceptance Corp., has charged us $2,000 for giving the loan. -The $450 GAP Insurance was mandatory to receive from the dealer, and wouldn’t greatly impact the cost of things if it were to be removed. I informed the finance manager that I was aware of GAP being optional, it isn’t mandatory, therefore, I refused it. The reps continued to emphasize the small impact on the monthly payments that the deduction of GAP has. However, I continuously told them that I was unwilling to spend $450 on something that I won’t use. They then said that removing the GAP won’t decrease the Purchase Price of the car, and I told them that didn’t make any sense. If the GAP was used to calculate the purchase price, the purchase price should decrease when deducted. They told me that it wouldn’t, and later told me that it would as we we’re walking out of the door. -As buyers, we should focus on the monthly aspect of the finances, instead of the total purchase price. I know that this is a scam tactic, I just never experienced it like this before. -We were also told that the purchase price of the car included a multitude of the dealer’s fees. $632 for taxes, $252 fee for docs, title, etc., and the $450.00 GAP fee. If the initial price of the car was $7,785, and increased to $9,785 solely due to a $2,000 charge from the loan lender, then how could these other fees possibly be included within the final purchase price? I asked for an itemized list of the cost breakdown, and some verification for the supposed loan lender, and received a word doc with a simple breakdown, and I never received any verification about the Credit Acceptance Corp.’s $2,000 loan fee. Later, the financing manager admits that there was never a $2,000 fee from any lender. Instead of admitting this truth early on, he continuously ignored us, often walking right past us, even though he told us that he would bring us back paperwork that he never did. -The finance manager later admits that they are selling the car to me for $9,785, and the approval and info that they’d used to give us our info had not been accepted yet. I told him that a purchase price of $9,785, in addition to other fees, totaling about $14,000+ was extremely high for that car. According to a variety of resources and tools that I used to receive a ballpark estimate, they were trying to sell the car for hundreds of dollars above the fair market price, and exceeding the purchase price for the car in excellent condition. I asked the finance manager if the price of the vehicle was negotiable, he said yes, but continued to speak at me with frustration. He rudely continued to subtly kick us out of the building as they were closing. These guys are cons, and tried to use everything that they felt that they had over me as leverage. Thank God, I did my homework, and asked questions. They would’ve gotten over on me, just as they did others.

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Ryan Kimmel

Small dealer with perfect professionalism, excellent inventory, and genuine trustworthiness. Ive shopped for a hyper specific vehicle for weeks (2009-2010 Infiniti G37 Convertible in white or black only with specific trim/features). When I found that Houston Auto Sales had one in inventory I sent an email. Marc responded in kind. He called during the window I had expressed in the correspondence. He told me about the finer points of this particular vehicle, carfax certified, details on each point of light wear incurred by the previous owner, and the options with which it was equipped. I made an appointment to come down and see the car. Upon arrival both Marc and the car were there to greet me. I wont feign an experts ability to immediately and accurately judge character. But, Marc was genuine, professional and friendly. The car was as described. I ultimately made the purchase. Though, I sincerely had exactly the vehicle for which I was looking, the inventory begged a second glance. I can honestly say that had I not driven home in the beautiful convertible, I would have found a number of exemplary vehicles from which to have chosen. This little shop is a pre-owned luxury, sport Mecca. Marc, I truly cant thank you enough for providing me with an opportunity to do business with you and Houston Auto Sales. As you know, Ill be looking for a Cayman S in the future and youre my guy! Unless you land a M6 Gran Coupe before then. Then well be doing business again sooner than later. Dont hesitate to give this business your business. Everything from first contact to final paperwork is made easy, clear and you will leave confident in your purchase. Thanks guys. Well be doing business again soon! PS Marc, this G37 is amazing. You nailed it brother.

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Monica Quintero

“ This was my first experience with Houston Auto Sales Inc. I learned of them through searching the net for a particular vehicle I was looking for, and they happened to have a potential "Keeper" for me. I was very apprehensive at first, not knowing anyone at the dealer, or the area. I live about 45 minutes away. I phoned the dealership to confirm that the vehicle I was interested in was still there, and I spoke with A.J who informed me that it in fact was still available. I said Id like to come on in and check it out, and he said, "Great. Itll be ready for you when you get here." I cant say enough about A.J. as my sales contact. He was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Just great, accomodating service very professional , but laid back.. It sounds like a cliche, but we all hit it off like this guys been our buddy for years. And trust me, Im a skeptical type of personality. I ended up purchasing the vehicle I was interested in, for a price that I was comfortable with. No hassles. Just civil, relaxed negotiations. A.J went above and beyond when I had questions about carafax info... Even after purchasing the vehicle upon driving it An unforeseen issue With the vehicle I noticed & I contacted AJ and the issue is getting taken care of with no questions asked. Houston Auto Sales inc Gave me complete peace of mind, which we all know, is close to priceless. ”

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Laura Aiken

Fantastic experience I moved to the US recently and needed to buy a car for the first time, so I was a little nervous about dealing with the typical "car salesman" and getting gypped into something I couldnt afford / didnt love. Marc and his team made me feel very comfortable and answered every question I had honestly, and even volunteered information that I forgot to ask about. When I first called up they had actually already sold the car that I was interested in, but I went down anyway to have a look at some others. I explained what I was looking for and Marc helped me find something absolutely perfect. We were in regular communication throughout the buying process and everything went really smoothly. Id recommend Houston Auto Sales to anyone (in fact, I already have!). The guys here are have a lot of knowledge about BMWs in particular, and they get all the cars they buy checked out before selling them on. You can tell they are confident in their work as they offer a 3 month warranty on engine and transmission. All the cars I looked at with them came out as very fairly priced compared to other places and using online tools for car valuing. These guys are honest, helpful and love their cars - go check them out!

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