Mercedes-Benz of Colorado Springs

Reviews 3

JO

Jon A.

Im going to try to be as succinct as possible since so much time has passed since we purchased a Certified Pre Owned C300 from here at the end of business hours on August 9th, 2014. The reason being that I experienced a customer service issue that wasnt closed out until January 17th, 2015. To start, Id like to identify the individuals that provided great customer service, such as Doug Dieterle, the salesman who found us the vehicle. It wasnt listed on the website or even showing on the lot. He had it brought back in since it was being used as a dealer vehicle at the time, and after looking it over it had all the features I wanted minus the lighting package. So thank you Doug for your service. Ms. Penny Stanton in the customer service department. After the customer service issue was brought to her attention, she placed great effort in attempting to get it resolved. Now for the issue. I am an active duty service member whose state of residence is Florida. During the finance portion of the transaction, I informed Mr. Jerry Garsez, the Finance Director that I had no intention of titling or registering the vehicle in Colorado. He adamantly informed me that I could not get financing through Mercedes Benz Financial with a Colorado home address and register the vehicle in Florida. I brought with me the Florida title packet, a copy of my orders bringing me to Colorado, and the Florida SALES TAX EXEMPTION form that I would submit to title and register the car in Florida. I ultimately completed the purchase for the car that included CO sales tax in order to not miss out on the vehicle as well as the financing special MB was offering at the time (first two payments made by MB and additional year, unlimited mile warranty). Keep in mind, I already had financing secured through USAA. Mr. Garsez continued to inform me that MB wouldnt finance me if I didnt have a Florida address. As much as I tried to inform him that I shouldnt be assessed sales tax, he could not give an explanation or would not even research if it was possible to sell the vehicle without assessing sales tax. In retrospect, it was a condescending experience and I should not have given MB Colorado Springs my business. IT IS POSSIBLE FOR A DEALER TO SELL A VEHICLE WITHOUT SALES TAX! We just purchased a brand new Mini Countryman from Schomp Mini yesterday. I explained to them my situation (Military, FL resident, title/registering in FL). It was a new situation to the Finance Department at Schomp Mini, but they were attentive and open. They reviewed the FL paperwork and did not assess a CO sales tax! In summary, that one bad experience with Mr. JERRY GARSEZ was enough for me to NEVER bring anymore business to Mercedes Benz of Colorado Springs. His lack of respect to even hear out a customer is outrageous. During our transaction it was a very "his way or the highway" tone. Given that he was the only finance person there, I regretfully continued with the purchase. Ms. Penny Stanton and Wil Harold put an effort in recouping the taxes but today I received final word from Mr. Harold that they cannot refund the $1060 in taxes I should not have been assessed. I will now have to submit forms to the City to attempt to regain wrongly assessed taxes. I love the car and have come to love the brand. But I will NEVER bring any more business to the dealership that employs and pays someone with the character traits and lack of customer service that MR. JERRY GARSEZ has.

KE

KEELI KEELER

I came to MB Colorado Springs when I was in town visiting family and looking to purchase a new car. I was not completely sure what type of MB I was wanting, but had a few different models in mind. My sales guy, Bruce, was newer to the dealership, but did a great job of allowing me to test drive different models to figure out what I liked and what I didnt. I was upfront about the fact that if I was able to get a good deal on a car, I would buy one that day, but I was not willing to haggle or waste a bunch of time. I found three different models that I ending up liking, so Bruce called in the new car sales manager, Glen, to see if he would deal on any of the vehicles. He made sure Glen knew I could either pay cash or finance if it would help to get the deal done, but that I did not want to haggle. Glen told me that if I would sign then on the ML250 BlueTEC that hed knock 13K off. While it was not my favorite color I decided that I liked the vehicle, that it was a good deal, and to move forward with purchase. As soon as I went inside to start the paperwork, Glen took back the offer and stated that he misspoke and couldnt take the full 13K off, and could only do 9.5K off. I still decided that it was a good deal, but was disappointed with the "bait and switch" tactics, so ended up negotiating in some additional vehicle items and services to make up for the fact that he wasnt doing what hed said. We continued forward with the deal and the final straw for this event occurred when I sat down to do the paperwork and the figures were yet again different. I think they hoped that I wouldnt notice the higher price and additional fees. When I confronted the inaccurate numbers, the finance guy, sales manager, and my sales guy started looking for the paper that had the number and agreed upon items. The paper managed to "disappear" and was followed by Glen freaking out and shutting off the lights. He then yelled, "thats it, were done!" and proceeded to kick myself, my husband, and my parents out of the dealership. Seven hours wasted and having to deal with dishonest people was what this dealership offered. The poor sales guy confirmed that Glen had said a lower number than was on the paperwork, and called me later that evening to tell me that he finally found that sheet and was sorry for my experience. The next day I attempted to follow up with the GM of the dealership to let him know what had happened, but never received a call back. Apparently my dad who was appalled by the behavior had called and left a message as well, but the GM never called him back either. I went ahead to a different MB dealership and got the deal that I wanted without hassle, received a better deal, and even received a better interest rate than COS was telling me they could give me. In fact, the finance guy at the other MB dealership told me that he could see that MB COS could have offered me the better interest rate on my application, but chose not to. Worst car buying experience EVER! Dishonest management and finance should be a major red flag for any buyer... Save yourself frustration and head elsewhere to get an accurate picture of what a MB experience really is.

KE

kendle kendle

Absolutely awful experience. I was rolling out of a 2013 lease into a 2016 lease. I dealt with Reginald Shoats (Sales) and Jerry Garsez (Finance Manager). I signed paperwork stating that they would take care of the balance remaining on 2013 lease since rolling over to a 2016 lease. 2 weeks after the sale, I received a letter from MBFS (Mercedes Benz Financial Services) stating there was a balance due on the 2013 lease. When I went to review the signed paperwork that they downloaded to a flash drive it was NOT all there - more importantly, the paper i signed showing they would resolve the 2013 balance was not there. I called Jerry and was told he would call me back and he never did after countless calls. I began texting Reginald and sent him a copy of the letter from MBFS. Reginald replied that the balance would be taken care of once i paid $450 for a missing second key (for the 2013 lease) and needed to provide him with a credit card number. I immediately hung up the phone and called MSBF (First Class Finish - they handle all end of lease paperwork). MBFS informed me that there is not a fee for a missing 2nd key and, if there was, it would be $125. Since I am part of the lease loyalty program, there is not a fee for the 2nd key and MBFS absorbs up to $500 in damages and/or fees as part of the program. So, Reginald lied to me about a $450 key fee and lied about the back balance on my 2013 lease. HE never returned any of my phone calls or MBFS phone calls, nor did Jerry Garsez. They are not professional and definitely do not deliver the first-class experience Mercedes Benz prides itself on. This matter has been escalated with MBFS and I have provided all documentation (text messages). I will post the outcome as soon as I have an update. Side note: MBFS has been wonderful and understanding as they received the same unresponsive treatment from Mercedes Benz of Colorado Spring.