Game Trader Inc

Reviews 3

NA

Nathan Klimek

I recently went in to purchase a NES (thats right an old school 8bit awesome box). While at check out I asked the person who was looking up prices of games 2 questions. 1. Does this system work to which he said yes, and 2. If it does not work can I bring it back for a full refund to which he said absolutely. Great paid for my merchandise and left the store, and was thinking this is a cool store I will come back. Went home hooked it up both by RF and AV and it was not working. So I called the store. I asked if he thought it was the games or the unit, He told me it was my TV and the system does not work correctly due to coding issues with an HDTV. He suggested I get an old school TV to go with my old school gaming system. I told him I really did not want to bring a TV like that home and asked if I could return the system. At this time he said we do not do cash refunds and only do in store credit. I was floored, I said to him I asked you when I was checking out if I could return it and you told me yes, why would you not tell me I could only get in store credit then? His response was silence. I also asked him why he would not tell me when I was buying the system that it would not function correctly on an HDTV he responded with silence again. Needless to say I was not happy and said ok then and hung up. That night I went and found a large old school TV and brought it home. Hooked up the NES and low and behold it still did not work. Today I brought it back to the store, I explained what happened and I explained what their employee did and said. Despite admitting that what he said was inaccurate and wrong they refused to stand behind their customers mistake. The told me it was posted all over the store that there were no cash refunds. This made me smile because on my way into the store I made sure to look for signs that said no cash refunds. There was 1 sign in the whole store and it was behind the counter with a TV covering the bottom with a piece of tan paper covering the rest. Completely out of view to the customer (I was going to take a photo of this but decided I just wanted to leave. I did have both employees in the store verify that the sign was covered from view and that there were no other signs that could be seen anywhere else in the store). They then told me well it says on your receipt that we do not do cash returns, to which I told them I did not receive the receipt until after I purchased the item and was very specific to ask if I was able to return the product for a full refund before buying it. Needless to say they refused to offer me a cash refund. I really did not want a cash refund I wanted a Nintendo, but I also wanted them to stand behind their products and customer service and offer me a cash refund to which I would have declined and asked them to give me a working Nintendo when they get one available. Instead I am home with a $70.00 gift certificate (which I will sell to someone for $60.00 if you want it), writing a negative review online about a store that I will no longer go to because they did not do the right thing. I considered going in on Monday and personally talking to the owner about this experience which based on previous answers would be what any reply to this post would be, but them politely telling me that even though their employee was wrong to say what he said, I am still stuck in the same situation is just not appealing to me. I have my wife who can verify that the above details of the purchase and questions are 100% accurate and true.Also 2 store employees who would have to our right lie to say my return experience and their not so clearly displayed return policy as I described them in this post are inaccurate. Last but not least as I do not wish to return to this store if you are planning a gaming purchase and would like to buy my giftcard because this review has not dissuaded you from going there to shop then feel free to contact me.

DO

Donald Borden

They make even Gamestop look good. Extremely rude service if your not into Card based Games. I walked into their twice, seeing if maybe the first time was just a bad day for them. The first time I walk in was around 5pm and I just bough a PS4 from Walmart since they did not have one, but tried to support a local store, so went into Gametrader in Brighton next to the Boost Mobile and wow, disgusting, the store reeked of pot coming from the game table, the sat there at the counter for over 8 minutes, until some guy was like "I guess I better go help them" and seemed pissed he had to egt up from his "Magic" Card game, I asked about a few games and he knew NOTHING, I mean nothing on upcoming PS4 game dates, or anything, after a few minutes he RUDELY replies, well when you make a decisions let me know, then walked back to his card game !!! I took my 5 year old son and left in utter assessment. 3 days later I try one more time, I call and ask if they match Amazon and Walmart on game prices, they said yes , so once again excited to get a game I went down to get INJUSTICE, and once again reeked of pot in the store, and a guy kept smoking his e-cig style pipe the ENTIRE time with my 5 year old son there !!! He also bitched and complained at having to match the 40 price, he kept me there, calling Walmart for over 9 minutes cause he said the website had to be wrong !!! Then complained again about losing 3 bucks on the game !!! There pries are WAY overpriced, I would strongly suggest as much as I would hate to say it, to try Walmart or Target as both with immediately math Amazon or online pricing as long as you pull it up on your pone or at target they check it on their computers. Then bam, no hassle, no bitching. The store is only for "Magic" card players it seems, they will only talk you if you play card games !!! STAY AWAY AT ALL COSTS !!!

A

A Private User

IF! youve actually been to the store you will see that this is the most accurate review of those posted. BTW if the star rating allowed this would be 2 1/4 stars. Before writing my review I read the others, to get a feel of what others thought. My personal feeling on the subject is that they are a means to an end. If there was a better option I would probably take it. Unfortunately theyre less than 2 miles from my house and other like stores are a 25 minute drive or more. Customer service is subpar at best; when I go in the store I always feel like whomever is serving me has something better to do with their time, like youve inconvenienced them by walkling through the door. Remember when you learned the customer is your #1 priority... I think these guys were absent that day. If you are going to go in make sure its during the day before all of their card game tournaments start at night. This is when you will most likely get whatever they consider to be top notch service. The people are not rude, but they could definitely benefit from a customer service 101 class. I dont blame the kids that sometime service the customers, like they say "Apples dont fall far from the tree." From a product standpoint, everything I have purchased from them has always been in great condition. Once they actually get the service to match their product they will be on to something....Good thing these guys dont have any competition.