Encina Bicycle Center

Category:	Bicycle Store
Address:	2901 Ygnacio Valley Rd, Walnut Creek, CA 94598, USA
Phone:	+1 925-944-9200
Site:	encinabicyclecenters.com
Rating:	4.3
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 12–6PM

Location

Photos 100

Reviews 9

Ryan Price

A friend and I bought two amazing SC Bronsons from this shop. Tim is such a great guy, very personable and willing to go the distance to make the overall experience pleasant and easy going. Where as when I scouted out the purchase with other east bay shops... the experience was not the same. Most all the other shops I inquired on, with a couple of exceptions, were not personable or willing to work out a deal and condescending - presuming I knew nothing without engaging with me. Either they were too pompous and indecisive on their pricing... couldnt commit or too corporate and disconnected. Tim was willing to work with me, answered my questions, provided a truly amazing deal and has the best staff. His team of mechanics are knowledgeable, quick and efficient, very approachable, personable and fun to "talk shop" with. Chris is such a great guy and very competent as a mechanic. Super smart, friendly and very helpful. Can say the same about Jeff too... as well as the other guys. Just a stellar team. There have been a couple of scenarios where I needed an adjustment, broken chain fix, etc... Tim and his crew fixed me up on the spot and had me back on the trail in minutes with no charge. BEST customer service out there!!! I am happy to support this shop, buying everything I need from them. I would HIGHLY recommend anyone interested in buying a bike, gear or just need their existing bike fixed/ upgraded to use Encina bikes. You will leave with a smile and want to come back again for anything bike!

thomas crenshaw

Like most people, I am guilty of shopping on the Internet to try to find the best deals. However, it is the personalized service that keeps me going back to local businesses. Encina Bicycle Center (and its sister store Clayton Bicycle Center in Clayton) goes above and beyond any of the other local bike shops. The employees are knowledgeable and professional. While they may not always have the part you are looking for, they will order it for you and have it in your hands within a couple days. They have worked miracles on my bikes on numerous occasions. One note, I have noticed that during the busy seasons (spring and summer) it can take longer than expected to get help. Like most local bike shops (LBS) they have a small staff so I try to be patient and understanding when this happens. Overall, Encina Bicycle Center is one of the best neighborhood bikes shops I have ever been to and I have been to a lot.

Kurt Scholtens

The good: Tim and Co. have always been helpful. Sure its a small shop, but for the most part theyve been accommodating to my training schedule as best as they can. They are very good about spot fixes and re-adjustments. Most of the time I can count on a positive attitude and a clear and knowledgable explanation for a repair. The not so good (and reason for 4/5 stars): Are all of the mechanics as friendly as they could be? Almost all (99%) of them are. Hats off to all of them though, because I would probably be grumpy too if I had to deal with customer questions all day, every day. Bottom line: I am a satisfied and long time customer and will continue to go to Encina. I appreciate dealing with a small shop versus the chain down the street with a completely boarded up mechanics pit where you feel like the people working on your bike are hiding from you.

A Private User

Went to devil mountain shortly after getting hit by a car on my bike, and was looking to purchase a new wheel, rotor, and tire. The taller gentleman in the hat seemed very attentive in greeting me as i came through the door but was busy with another customer. He directed me to the stubbier balding gentleman, who was on a personal phone call. After wandering around the shop for 20 minutes the taller of the two was still helping the customer, and the stubbier, still on the phone. This happened to me earlier at pleasant hill cyclery, which is what lead me to devil mountain. From devil mountain, i called encina bikes on ygnacio blvd, where they had a better quality wheel, for 15$ less than devil mountain. This was my first and last encounter with devil mountain, and my first of many to come with encina.

Jon S

Went there looking for new bikes. Got sold 20 extra bike locks. Then I went riding and got a flat. Took it there and they put the gel in it. Decided to charge us for the gel even though they wanted to overcharge us the first time for locks. Then we bought a pump. It didnt work on our tires. Then we got a new one, only this one didnt work either. Now the tire has a slow drain, i guess the gel they sold us didnt work very well either. This is now the 4th time I am heading to the bike shop due to problems when buying my bike. Bareware of the people, their expertise is sure lacking at this location.

Gregory Mayfield

The service at this bike shop is very bad, slow. They dont seem to care about service, customers or anything. Ive had to go back two times to get a over all servicing done to my bike. I couldnt get them to tell me what has been done or not. They over charged me on service from what they had first told me. I was told by another person that their staff really only understands Mt. bikes not road bikes. It cost me nearly $300 to get servicing done. They were to clean the bike also which wasnt done. NOT GOOD AT ALL. BEWARE OF THIS SHOP.

A Private User

This has got to be by far the worst bicycle shop ever. I wont even take my bike in for their free lifetime service. I asked them to fix a noisy rear hub and tune the bike for an upcoming race. They tightened the hub to the point where it wouldnt spin freely, and didnt look at another thing on the bicycle. When I took it apart, the hub had no grease left. It needed to be repacked, not tightened. While on my race, my crank arm came loose. Great job checking the bike over guys. You will never see one more dollar from me!

A Private User

i went into this shop looking for a bike lock. my mtn. bike was recently stolen. so, im shopping around for a new one. i spent a good 15-20 minutes in this store, and not one person acknowledged me. first, i looked at bikes. then, i looked at locks. no one greeted me, or offered any assistance. i had a lock picked out and in my hand, but put it back. i wont waste my time going there again. they just missed out on a potential bike sale, and didnt seem too bothered by it.

Lance Oldstrong

Dave, a mechanic at this shop, is top notch. He looked hard for a couple of pinch bolts I needed, and could not find them in his stock. I left and was backing out of my parking spot, a good ways from the store. Dave chased me down, he found brand new ones individually sealed. I was so impressed he did that to help me for two $6 bolts. To support a good shop, I also bought a nice Park allen tool. Great job, great shop.