Spokesman Bicycles

Category:	Bicycle Store
Address:	231 Cathcart St, Santa Cruz, CA 95060, USA
Phone:	+1 831-429-6062
Site:	spokesmanbicycles.com
Rating:	4.1
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 12–5PM

Location

Photos 100

Reviews 10

Stanley Sokolow

The service department at Spokesman has always been great to me. On Bike-To-Work Day 2013, they set up 2 bike service stands on the closed street and were adjusting peoples bikes for free. I took advantage of that since my gears werent shifting well. While working on it, the tech mentioned that he recognized the crankset of my 1990s vintage bike. The Shimano crank had been recalled about 15 years ago by Shimano because sometimes they break, which could cause a devastating accident. He said Shimano would replace the crankset even this long after the bike warranty ended. I made an appointment and took it to the shop. 3 days later, the repair was completed. I expected to be charged for labor and any extra parts (chain, cassette) but when I picked it up, the only charge was for the rear cassette which was too worn for the new chain. (When I dropped off the bike, technician Craig measured the chain wear and explained what was needed so I knew what to expect.) Actually, Shimano replaced the entire drive train (crankarms, front gear wheels, front derailleur, bottom bracket, chain) other than the cassette, with up-to-date parts and paid for Spokesmans labor. Amazing. Unlike the bike owner who complained in these reviews about being charged for labor to replace a broken frame that was under warranty, Shimanos policy included reimbursement for labor. Thats a great manufacturer. I appreciate the knowledge of Spokesmans service techs. Theyre friendly, skillful, and helpful with free advice. I take all of my service needs to Spokesman. The store also has a broad selection of all kinds of bike accessories and clothing and they give free educational classes and sponsor events for the biking community. This is a great bike shop.

A Private User

Make sure you know exactly what you need and that you arent going in at a busy time. These guys will do anything to squeeze an extra penny (or 100 bucks) out of you. What the other reviewer said about a "holier than thou" attitude is right on target-last time I went in, I got a rude look, listened to them talk about how busy they were, and left to go elsewhere (not once did anyone try to help me out). On the other hand, if you can get their attention and cut through the immense ego (or if youre going to drop $5000 on a new bike), they really do know what theyre doing. Catch them on a slow day, and theyll fix you up pretty quickly with pretty good equipment. Up to you-if youre a post-yuppie biking badass, this is your shop. If youre an average person, take your business elsewhere. If youre a student, check out the bike co-op-youll get just as much attitude, but for 1/8 the price.

adam dahlen

I brought a nice but broken specialized mountain bike into the repair shop at Spokesman that had been in the back of a jeep that flipped on the freeway. It was considered totaled. The service technician said he wasnt sure if it was worth fixing but quoted me all the visual broken parts and labor (around $325). I was happy to pay this plus a little more if needed because the bike was $1,400 new. He ended up replacing all the broken parts that he quoted as well as tuned up all the minor damaged parts that we had not anticipated all for the original quoted price. He had it done in less then a day. Im soooooo soooooo happy I bought my bike to them. The other places I brought the bike to told me it was going to be double the price I paid at Spokesman. Im a customer for life now and tell everyone else to go there as well. Thanks Spokesman!!! I

Dan Chapman

I drive past five other bike shops to get to Spokesman, and Im happy to do it. Spokesman recently went way above and beyond expectations for service: Brought a bike in for an urgent (same-day) damaged part replacement. The guys in the service department didnt have the part in stock but pulled a part from a new bike in inventory so they could get my bike back on the road quickly. Didnt charge extra for the additional labor to pull the part or for rush service. PLUS threw in custom red cable ends to match my bike color scheme (without my asking for it), even on cables that they didnt replace, so it would all match. Absolutely first-class bike shop.

Brandon Carter

had a cracked cervelo frame and since now and days you must go through a bike shop to fix up the bike, i took it to spokesman. They dont tell you that the frame warranty does not include putting all components back on the bike for alot of money. I got charged $350 for something that i couldnt help (manufacturer defect cracked fame), and now i am in the hole. A bike shop that supports a bike company should realize that to keep their customers happy, they should offer to help or at least discount the reassembly of a bike. Not too happy about this, and wish there was something that could be done about manufacturer defects.

Chris Mehl

Terrible customer service. I brought a specialized tire from Spokesman Bicycles. The sidewall began separating/delaminating after after a couple of months use. Specialized is really good about handling any defective tires. Every other bike shop would simply return the tire to Specialized and swap me out with a new one.... Not Spokesman. The shop guys looked at me like I was making an outrageous request and was trying to take advantage of them. I decided to drive up to Scotts Valley Cycle Sport and everything was taken care of in 5 minutes.

A Private User

I waited 15 minutes as 3 staff members wondered around aimlessly looking right through me. When someone finally did ask if I needed help they talked down to me as if I were a complete idiot. I then went to Another Bike Shop on mission where they were prompt and friendly. They solved my problem immediately and I left with a smile. Maybe Spokesmans is good for wannabe professionals in extremely tight spandex but for anyone else I suggest Another Bike Shop or Daves Custom Bikes. Santa Cruz Resident and Daily Bicycle Commuter.

Adam Kushner

The Spokesman is not a place to buy a bike, some accessories or get repairs. It is a place to get inspired. Literally their love of bicycles will give you goosebumps. I have been shopping here for 6-7years+. There are not many shops as well stocked, well staffed, clean, organized and on and on... Wade and Matt should win awards. And anyone with a bad experience should understand people arent perfect, we all go over the bars sometimes. But the guys that run this shop will make it right.

A Private User

The Spokesman and its knowledgable staff ,including its world class mechanics, offer an incredible cycling experience. I have purchased many bicycles (6 to be exact), wheel sets, accessories, and clothing from the Spokesman. Each purchase experience has been wonderful. The Spokesman truly has something for everyone. A visit to downtown Santa Cruz is not complete unless you have visited the Spokesman!

A Private User

is a great local Santa Cruz bike shop. Wade and Marin really are that nice. The bike fitting services here are the best in the bay area. People come from all over San Francisco and Bay Area to get professional bike fitting at this local Santa Cruz bike shop. Some of the best brands available for bikes, parts, accessories, apparel. Stop on by Spokesman Bicycles next time you need a Santa Cruz bike shop.