Bicycle Trip

Category:	Bicycle Repair Shop
Address:	1001 Soquel Ave, Santa Cruz, CA 95062, USA
Phone:	+1 831-427-2580
Site:	bicycletrip.com
Rating:	3.8
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM

Location

Photos 17

Reviews 23

Arthur Ulfeldt

I Brought my bike in to have the brakes adjusted, because they where squeaking and when I returned to pick it up it was obvious at a glance that the breaks where installed incorrectly and would squeal horribly. They where set at well more than a 15 degree angle to the rim so that only one edge could ever touch the rim. To make things worse the rear breaks where angled the wrong direction! Cantilever Breaks are supposed to be installed with a slight angle so that as the break grips it pulls the trailing edge toward the rim allowing the full pad to be used, these breaks where installed to that only the very edge of the pad could ever be used preventing anything close to full effectiveness of the breaks When I rode back into the store from the test ride the breaks where so loud the other customers had to cover their ears. After they took another shot at adjusting them and putting different breaks pads on the result of the second test ride was exactly the same, and ear splitting squeal. The second star in this review comes from the fact that the third test the breaks only squeaked very slightly at the very end of a stop, which is acceptable. When I have adjusted the same breaks in the past my self (which took a couple hours to get right) they worked fine, I took it in this time to same my self the time and instead had to sit in the store for an hour so I lost both the time and money. While in the process of fixing the breaks, for no reason I can tell, they unmounted my front light and put it back on pointing about 30 degrees to the right and hanging down with a really poorly done tape job? They agreed not to charge me for the break pads by way of compensation which, although annoying, does show willingness to correct mistakes. This shop seems well suited to buying new bikes and they have perfectly good prices on parts, though I can only recommend avoiding them for repairs.

Jeffrey Hinkle

Purchased some new inner tubes and a mini pump for my old rock hopper bike. Later that afternoon I was having trouble inflating one of my tires, as I tested out the pump on one of the old inner tubes, and I assumed the pump was no good. I called the shop and the owner drove over 3-4 miles to personally assist me. We quickly discovered the problem and I was up and on my way in just a few minutes. Great customer service!!!

Cayman Levonian

In Santa Cruz visiting family and brought my bike down for the first time to check out some of the trails. On my first ride my cassette stopped working. The mechanic, who I think was named Nate, went out of his way to get my bike up and running after diagnosing a pretty obscure problem. Got exactly the kind of service I hoped for and even got some trail suggestions. I wont be going anywhere else when Im in the area!

Kenon Smith

Really bummed about my expiereance with this bike shop. I went in there to pick up some tires, and one of the employees started telling me i dont want these tires and everyone uses this other tire blah blah blah!! i told him this is want i want, not what everyone eles wants. Then he started telling me how bad the tire i want are. I walked out without losing my cool on that nerd! Will never go there again

Steven Hoerburger

Rented a Giant hardtail, the staff was great, but once I was on the trails it was clear the fork badly needed servicing and barely functioned. Complained when I returned it and got the standard "sorry you had a bad experience" reply but no attempt at making it right. I would rent there again as it is a friendly shop, but I will check my rental bike out more carefully before I leave with it.

Don Adkins

This is a great bicycle shop. I have purchased several bikes from them over the years and have all of my repair work done in their shop. Prices are competitive and there is reasonable variety in their stock for a medium-sized store. The repair people are prompt and give accurate time estimates for the work. I have had nothing but good experiences here.

Ally R

I Dislike this bike store. I bought my boyfriend a front light for His bike & pedals for our anniversary & the pedals dont fit & the plastic thing that holds the light has broken twice. Were both very disappointed with the quality of the things we bought there. I also bought myself a light & it turns off with every little bump

A Private User

Do NOT ever have them ship a bike. They pack the bike in such a manner that it costs twice as much to ship due to oversize penalties. Furthermore they only deal with UPS, which the cycling community knows is the most expensive shipping company. If they really cared about doing a good job, they would use fedex.

A Private User

I love the Trip, the new shop is gorgeous, and the employees are always super friendly and helpful. Best service in town, and nice selection of Road/MTB/BMX/Cross. I have been going tot he Trip for over 10 years and never had a bad experience.

Anthony Sicola

The owner Aaron and sales staff, especially Nathan at Bicycle Trip are fantastic and always helpful. I can always count on Nate and Hunter in the service department to get repairs done on schedule! Buy your bike here, you wont be sorry.

Keith Fuller

I rented a 29" Giant mountain bike here for 4 days on my recent vacation. The staff was super helpful. The rental was affordable (<$80 for 4 days). 0 hassle and very convenient.

Jaime Gonzalez

just bought a new bike the manager billy did a good job getting into the best bike possible great place to shop here in santa cruz

David Silverstein

There are a lot of bike shops around but these guys are the best. They really work fast on repairs keeping the costs down.

A Private User

A little expensive, but theyre nice and its fun too look around and check out the cool stuff they have.

Clay Olson

One of the best bicycle shops Ive been to. They kept my Bridgestone MB-1 running to over 20,000 miles!

Julio Briceno

Great family owned bike shop right here in Seabright. Nice knowledgable staff that rides!!!

Adrian Baker-Kang

Staff is legit, good selection, always give a laid-back community oriented vibe.