AutoNation Chevrolet Valencia

Category:	Chevrolet Dealer
Address:	23649 Valencia Blvd, Valencia, CA 91355, USA
Phone:	+1 661-200-9107
Site:	autonationchevroletvalencia.com
Rating:	4
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–8PM

Location

Photos 100

Reviews 6

Bill Johnson

...and a bonus star it is because if you dont give them at least one you cant post your review. Awful. Just went to buy a Corvette and wanted to try the different seats to feel which ones worked best for me. The ones outside were understandably locked and it was nearly 90 degrees outside so we ventured inside the showroom. We found all the cars were locked and the salesman said that customers werent allowed to sit in them - those were "The Rules". My wife and I just looked at each other with one of those "WTH - really???" expressions. So you expect people to buy a $80K+ car... or any car - without sitting in them?? Yeah, uh, good rule. "Boss, we havent had to detail the interiors of any of the cars in six months! Of course, all of those cars are still here..." Now, I can understand dealers not wanting to have kids clamoring all over their product. However let me add a little background; the salesman saw us drive up in our Porsche 911 Turbo and weve had previously purchased four Corvettes from them (but none of those guys are still there - which shouldve told me something) so it wasnt like we were a couple of kids with backpacks and skateboards. I will NEVER set foot in there again - ever. However, on a positive note, if you want a real shopping and buying experience, venture right across the street to Galpin Mazda - or any Galpin dealer for that matter - they know how to make you feel welcome.

VERONICA AVILA

Horrible! I purchased a lemon, Chevy Cruz, that has caused me to miss work because the car left me stranded and hassle with going back and forth to the dealer. While in the dealers possession they crashed my car twice. The last time instead of providing me with a rental they gave me a loaner car from their lot. The car was MUCH bigger than the small economical Chevy Cruz. While I had the car the windshield cracked for no apparent reason. My family and I think it may have been due to the heat wave that day since nothing hit the windshield. Now I am being forced to replace the windshield for almost $1000.00 or file a claim against my insurance which will cost me $500.00. After all the problems Ive had with the car and the dealership, I wish they would extend a courtesy and not make me pay for the windshield which would cause a financial burden on me. If they had not crashed my car, their loaner car would not have been in my possession. If the windshield cracked on my car it would be much cheaper to fix than the huge loaner car I was forced to take so I wouldnt miss work while they fix the damages they caused. I am VERY unhappy with Sean Yapa, the manager who has the authority to extend me a courtesy but he wont. He is rude and unprofessional. The dealership he represents has caused me many inconveniences that he refuses to acknowledge.

A Private User

My side airbags deployed and my seatbelt was no longer functional after skidding about 2 feet into the dirt (2 wheels on the road, 2 wheels off) on my 2011 Camaro!. First off, the airbags never should have deployed. But whats worse was that I went into this POS dealership and service was closed, so THEY SAID and I quote "Just drive it until Monday." I said my AIRBAGS DEPLOYED AND MY SEATBELT DOESNT WORK! And so I asked if they had cars they could give me in the mean time and the guy said not that he knows of, so I said well what should I do? and they said "Drive it until Monday when service is opened" ARE THE DUMB??? THEY ARE RECOMMENDING I DRIVE A CAR WITH DEPLOYED AIRBAGS AND NON FUNCTIONING SEATBELTS! I then asked what I should do to another guy and he said "Call the customer service line" so i said "Do you have the number?" n he goes "Its in the owners manual" and so I go "Okay but do you have it off hand you can give it to me? and again he goes "Its in the owners manual" so I said 1 last time well do u have it? "Its in the owners manual" They are the worst dealer ever! They laughed when I asked to see the managers manager. This is a JOKE of a dealership! **UPDATE** They are now refusing to work on my car because of this review! The general manager at this dealership said I didnt need the side curtain airbags anyway. How dumb can you be?

Joseph Gocong

This appointment was set up online for the following reasons 1. Initial maintenence 2. Recall for taillight fix on Chevy Cruze 3. Tire rotation. Upon recieving a call to confirm that I will be able to make it I was made aware that the part for the recall was not in stock and that I would need to make a new appointment which was set for the 15th of July. This is my second attempt at getting this maintenence done. I was told I would be called back about my particular parts needed and recieved no call. I was also told that I would get a call back to ensure that my appointment on the 15th would incluse my oil change and tire rotation, for which I have not recieved a call back for. I intend to bring the vehicle in on the 15th for all of the maintenence I listed above as that is what i rescheduled for. This will be my third attempt and my patients with the availability, professionalism and responsiveness with my Chevy dealership me hanics department is wearing thin. Most of this maintenence I would do myself though I have already opted for a free rotation and oil change when I set up my lease, because of this I feel as though I should bring the vehicle to chevy to have its maintenence done.

ben jacoby

EDITED: You can see my original review below. After going back and forth witht both dealers, finally I got a new warranty reinstated , which lead to getting the repairs done. It did take longer than it should but as long as we are done with it Im fine. 4 stars since the general manager kindly payed the full amount of the replacement car while the repairs were done.(A lot more than what anyone else would). +++++++++++++++++++++++++++++++++++++++++++++++++++ Horrible experience , they up sold me an extended warranty for my car which I purchased. When I try to activate the insurance, I found out that the vehicle extended warranty policy was stated improperly and now I cannot use it. I am in touch with them for the past 48 hours and try to get this settled, but they are not getting back to me. Meanwhile my vehicles in the other side of the country with out any proper replacement vehicle and no ability to do anything about it. Two stars only because no one takes one star reviews seriously. $3000 for what?$?!??!!?

Fred Johnston

My most recent visit for a scheduled oil change and tire rotation turned into a HORRIBLE experience. When I arrived for my SCHEDULED service appointment, I was told it would be between 1 and 1 1/2 hours until completed. Not good but what I reasonably expect from a full service car dealership service department. After 1hr 15min I checked and was told it would be completed soon. After 1hr 45 min I was told it would be a little longer they were busy today -- I did remind them that SCHDULED should mean a commitment to keep routine maintenance on a reasonable schedule. This conversation went on about every 15 minutes with service manager saying soon and me saying this is unacceptable. After 3 hours, my car was finally expedited out of the service department without the complementary car wash. I am not sure there is any value to paying a premium price to continue getting my car serviced at this dealership.