Honda of Thousand Oaks

Reviews 5

A

A Private User

For completing the service as instructed, Ill give them their due credit. However, the behavior on behalf of the service department is deplorable. I most sincerely recommend that you consider a different dealership (or third party) for your Honda service needs. The first and probably most glaring issue is the cost they associate with their service. For what amounted to a simple oil change, air filter replacement, and tire rotation wound up costing me far in excess of what another dealership had quoted over the phone. I challenged the service professional about this discrepancy and he was "amazed" at how they could operate like that, but by the tone of his voice, he wasnt in any way surprised. The service department also had the gall to call me up in the middle of my service appointment to inform me of additional service they recommended. I knew full well that the service they recommended was not necessary because of the previous history of the vehicle and its maintenance record. After already knowing their inflationary practice for other service, I simply turned it down and promptly made another appointment elsewhere for the same work. I wasnt going to entertain their ridiculous pricing schemes or their efforts to part me with my hard earned money. Lastly, and probably the icing on the bad-tasting cake, was the condition my auto was returned. I had brought it in for a warranty claim in addition to the routine service and it was returned dirty with grease finger prints all over affected piece of equipment. I saw the vehicle washed, but the service technicians themselves couldnt take the time or care enough to clean up after their own mess. After what was supposed to be fairly routine and uneventful, I could easily tell that I was being taken advantage of. I made it a point to indicate to the service professional that I would never be bringing the vehicle to this dealership for service again. Additionally, I would recommend coworkers and friends to make the same decision and stay away from this poor excuse for "service."

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SO

Solitude Heisenberg

Henry Sanabria is very knowledgeable, patient and helpful. Unfortunately, that is where my experience with Honda of Thousand Oaks turns from great to bad. After primarily dealing with Henry in person and by text over a couple of days (but weeks apart), I was passed off onto a guy named Gary. I had a couple of questions for Gary. He was able to answer the first one over the phone, but I guess the other question was too difficult for him and Gary hung up on me mid-sentence. I texted Henry back to tell him Gary had hung up on me, to which Henry replied that it was an accident. I heard the receiver come into contact with the base before the connection was cut (Gary, if youre going to "accidentally" hang up on someone, at least do it properly). I mentioned this to Henry, and the fact that a few minutes had passed by and Gary hadnt called me back. If it was an accident, isnt it normal to call a customer back? Henry then said a customer had walked into Garys office. It was then that I knew Henry was just trying to be the nice guy and covering for Garys incompetence. That was yesterday. No return call or any attempt of contact from Gary. If you can deal solely with Henry, maybe youll have a good experience. However, if Gary is any indication of the other employees of Honda Thousand Oaks, my advice is to stay clear of this place.

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A

A Private User

I have recently had a crack develop in my windshield ( mind you I was just wiping it out form outside when it cracked). I went to Honda of Thousand Oaks since I bought car there in hopes for help. Well the salesperson that sold me a car ( it is less then a year old ) and some mechanic form their service shop told me that it was a rock chip that hit my car ( car was standing still when the crack appeared) but also promised me that since they take care for their customers they would be able to offer me "Good Will" replacement . Meaning they will give me new glass for manufacturers price and asked me to come there next day and just talk to their service and parts director "Ken". So I have wasted my lunch hour just to hear that Mr.Ken would not be able to help me with anything and the sales person that promised it to me ( Z. Farhad who I think is actually of some managerial rank there as well) mumble incoherently when asked to confirm that he told me along with a shop mechanic( Willis or Wallas ) Who claimed to work there for 25 years!!! And MR.Ken proceeding to claim that other two Honda employees were not in position and incompetent to make such a decision . If you are reading this review and appreciate your time and good service do not waste your time buying car from them. Way to loose customers over $50 Piece of glass!

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CH

charlotte Lewin

I was pressured to buy a used car here. The salesman was in a hurry to sell a car so he can get his commission and yell right infront of my face that he has to make some money and pay his bills. I wasnt happy when I went home I saw some rock chip on my windshield that I didnt noticed. They want me to go back and forth and I live far. One glass company said they couldnt fix it because it was all over my windshield glass. They called another company and they just glue it. Everytime I drive the car now the pits is right infront of my eyes. I want them to replace the whole glass . In the first place used cars here are supposed to be certified and inspected but they were dishonest to sell a car that has pits all over the windshield. I wanted to exchange my car to a brand new ,in one week my car was appraised $2000 lower than what I paid and another tax and licensing fee will be charged.. I learned my lesson here. Check the car very carefully before buying it!!! You can never retured or exchange the car once you get out of the dealer,, We have to be smarter than them!!! They dont care about the customers .All they want is the deal they can make!!

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AM

Amanda Arsenault

There is a stigma attached to purchasing a new or used vehicle at a car dealership; One expects to be aggressively confronted just seconds after parking, getting out of their car by vulture-like car salesmen just drooling at the opportunity to make a sale never mind the major financial implications this may have on the individual. Mr. Edelman completely changed my perspective of what a car buying experience is and truly substantiated how this experience should be. He was honest, well versed about the product and provided exceptional customer service in an environment that was both relaxed and pressure free. I told him my bottom line and he went above and beyond the definition of "above and beyond" to respect that; He did not try to sway me in another direction or pressure me into a financial situation that was not right for me. Instead he happily helped me explore my options, pressure free, so that I could make the right decision for me. Jeffrey Edelman and the staff at Honda of Thousand Oaks are truly one of a kind. I will definitely recommend him to my closest of friends.

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