Jaguar Thousand Oaks

Category:	Used Car Dealer
Address:	3601 Auto Mall Dr, Thousand Oaks, CA 91362, USA
Phone:	+1 805-267-3600
Site:	jaguarthousandoaks.com
Rating:	4.1
Working:	8:30AM–7:30PM 8:30AM–7:30PM 8:30AM–7:30PM 8:30AM–7:30PM 8:30AM–7:30PM 9AM–7PM 10AM–6PM

Location

Photos 69

Reviews 12

Todd Molnar

Very nice to have a loaner available but had to wait almost 45 minutes to get it. Service was done well but I was quite shocked after having my car an extra day for warranty work that my car was very dirty and was not washed for pick up. It was cleaner when I dropped it off. Ive never had a high end luxury car not sparkling clean after being serviced. The dealership is under construction so not sure if that had anything to do with it. Im told the construction will be going on for over a year so they better figure out some way to give a better customer service experience. If there was a closer Jaguar dealer I would go there until they finish remodeling.

Jon Light

I had no key for the wheel locks in my trunk and was told it had to be ordered because they were specific to each car. The key lock looked pretty generic to me, but no matter. The staff is friendly and courteous and helpful, no issues there; but in October I was told I needed some sort of computer part from England to fix a glitch in the software that kept showing an error message on my screen that was not accurate. 4 months went by until the key lock problem arose and I went to the dealer. I mentioned this error message situation again, but its been another month and still no response or action to get whatever part needs to fix this error message.

Jason Elkin

My opinion is RUN from their service department. I did after they failed to diagnose a problem in the exact area I asked them to look. After picking up my car and being told "that nothing is wrong with the car", I get on the freeway and the check engine light comes on after 10 min. I returned to the service center right away and checked the car back in. A few days later I get a call saying that its a $5K+ repair. I never got a satisfactory answer as to how they missed a $5K problem the first time. In my opinion they are shady or incompetent. Either way I will NEVER got back for anything, let alone a new car.

Donn Dabney

I have driven luxury cars for a long time but theyve always been pre-owned. So when I made the decision to factory order a brand new Jaguar XJR sport it was a monumental step up from the cars Ive driven before not to mention a huge financial commitment. Bonnie Smith took great care of me, making sure that everything went smoothly and that the entire process was completely enjoyable. She is deeply knowledgeable about Jaguar and Land Rover products making the entire process seamless. I highly recommend Bonnie Smith to anyone interested in purchasing one of these beautiful, British luxury vehicles.

Adam Ruggles

I recently bought a pre owned car from Christopher at TO JAGUAR. I live in Northern CA and did most of the negotiation and preparation via email and phone prior to flying down to pick up my car. Christopher Schaaf, my salesperson, handled it all perfectly! Thank you Chris! Everything went smoothly and Chris was very professional! When I arrived at TO Jaguar, my car was clean and ready to go. Ive bought a lot of cars in my life and Id be happy to buy another from Chris at TO Jag! Nicely done!!

vincent scala

This is the second Jaguar I have leased from Jaguar Thousand Oaks. Great people to work with, picked up my F type (great, great car) on a Sunday. Everyone there made it fast and painless. I live in the Palisades and would not buy or lease anywhere else. Thanks to Dave Petty and the Sales Manager, Tamara, a perfect car leasing experience!

Amitabh Sabharwal

Had a very positive experience buying an f-type from them. Worked with Chris Schaaf (CJ). He is an exceptional guy to work with. There were no hidden fees or agendas. Post sales follow up was great, and he follows thru on all his commitments. Many Thanks !!!!

Hernan Goldsztein

Came up from San Diego for my car. Everything was managed smoothly and professionally over the phone and email. Got there and my car was getting finished with detailing. Great experience, definitely recommend.

Bader Iqbal

Very good customer service skills. Raul was very thoughtful and thorough and kept me informed of my service status. Great job!

Hal Vick

Victor and Raul are the best.

marc harrington

good group; they work hard

Brandon Armendariz

Great Customer experience!