Category: | Ford Dealer |
Address: | 1170 S State St, Ukiah, CA 95482, USA |
Phone: | +1 707-468-0091 |
Site: | ukiahford.com |
Rating: | 3.7 |
Working: | 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 9AM–6PM 10AM–5PM |
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Beth Swehla
I dropped my 2002 Ford 250 pickup off on Monday evening so that 3 services could be done: regular service, oil change etc, repair a stuck tailgate, and replace the security module as the electric locks and interior light would not work. The service person was to call and tell me when my truck would be ready. They would probably need to order the security module part. The regular service and tail gate repair was completed on Tuesday. As I had to arrange a ride after work to get my truck, 20 miles away, I called twice on Wednesday and Thursday, each, and could not get the information I needed. Wednesday evening I had a message at my home number, when I had asked them to call my cell. After calling on Friday I found out the part had finally come and they were working on my truck. I picked my truck up in the late afternoon Friday. I paid and drove off to the grocery store. After getting out of the truck, the locking fob would not work. I had to go back to Ford to get them to reset the fob. Good thing I was still in Ukiah and had not driven to my home 30 miles away. On the way home I noticed one of the warning lights was still on. I looked up what the light meant and it was related to the air filter. When I finally got home I really looked at the maintenance report. It recommended that the air filter should be replaced and that there was rodent debris packed into the area. The next day I looked to see if the air filter had been replaced as I had not been called about it. The air filter box was unlocked as if the service tech had not gone back to check or replace the filter. The air filter had not been replaced. I pulled it out and there still was a bit of rodent acorn debris in the box. Ford had my truck for 4 days. Ford used to wash vehicles after they were serviced. My truck was not washed. Why could they not return my call? Why did they not replace the air filter? I am not a happy customer.
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Steve Jungwirth
Its going be hard to review the service at Ukiah Ford, because I never actually got a service there. I called up to have the airbag initiator replaced under the national recall and my notices from Ford said to check with the dealer in the last quarter of the year. I did so and was assured that the part was in and scheduled an appointment. After arriving at the dealership I was well treated by the service writer. HE AT LEAST did his job well, checking back through the listing of service bulletins to make certain there wasnt anything else. (Thus the one star). 90 minutes later the same service writer called back to tell me that "sorry, we actually dont have the part but maybe next month or the first quarter of 2017". WTH! Again, my beef isnt with the service writer. What I have a complaint with is Ford for not being more on top of the situation, the dealership for not having a handle on their parts inventory (especially for such a widely publicized situation as the airbag recall) and the "system" for letting this happen. Very disappointing. EDIT: 12/10/16 I notice that no one from the dealership has commented on my above review. Nor has anyone from the dealership contacted me by any other means. Yet, today I got another emailed request for a review of my service. So it appears that reviewing feedback is not a high priority with the dealership. Im honestly not trying to be a jerk, I want a good relationship with my dealer as it behooves me in time and money to have one. But relationships are a two way street.
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Ed Rubin
My wife HATES the car buying experience and we have bought many vehicles over the years for our business. Yesterday we spoke to Dwayne, the General Sales Manager at Redwood Ford in Ukaih. We knew what we were looking for and had done plenty of research on the Ford Edge, especially price. Dwayne was so honest and down to earth we decided to make the hour drive to Ukiah. Ill tell you this, it was more than worth the drive. We felt like we made new friends.They took GREAT care of us! We even received a really fair trade in and Peter took lots of time explaining to my wife all about her new car. This is the first time in 31 years of marriage that I was able to see my wife enjoy the whole experience! Thank you guys, we will be back.
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Zackary Gore
Took my F150 in for routine 7,500 mile service (its essentially new). When dropping it off I made sure tire rotation was to be part of the service, and was assured it was. It is difficult to maintain a positive attitude after waiting 3 hours for a routine servicing, but then realized very quickly after paying the bill that the tires were not rotated. 1. Did not complete rotation as necessary. 2. Waited 3 hrs for service, which did not include rotation. What were they in fact doing?? Took the truck back and when questioned they agreed tires were not rotated. What else was not completed?
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Vance Ricks
Whish I could give them zero. Redwood Ford had my truck for four days and could not figure out the gas smell. Took it to another mechanic and in 5 minutes we found the gas leak. Also my turbo was leaking so instead of have Ford fix it under warranty I paid almost $1600 to have a non Ford dealer fix the leaking turbo. One thing I will say is that the service manager did listen to my complaint and understood my frustrations. Still doesnt change the fact that a simple flashlight could see the oil on the turbo. My suggestion is spend the extra time and gas and go to Santa Rosa.
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patti boatwright
I visited Redwood Ford to find out the differences between the F250 XLT and Lariat. Jacob took me around the lot, checked out the trucks and the different options. I told him what I wanted in color and options and my budget,. That was Sunday. He called on Monday with 2 trucks to consider. The perfect truck was at the lot by Wednesday. It was more than I had asked for and within the price range. Im loving it! I was dreading the process of buying a truck, but Redwood Ford was very easy to work with. Give them a try before going out of town to buy!
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Chuck Wright
We love our C-Max . It averages 41-43 MPG. It is the easiest driving car we have owned. Is very comfortable and roomy for a small car. The 110 electrical outlet is very handy. We recommend it highly!
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Kitty Riggs
People at Ukiah Ford were very friendly and knowledgeable. Seemed eager to help me with my questions. This was in the parts department. I have not had contact with the salespeople.
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Bethany Kerr
I have had four experiences and none of them positive. If Santa Rosa wasnt so far I would never come back here for anything. If you want more details you can read my review on Yelp.
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Tom Weibert
Great Service and worth the drive. I got exactly what I wanted with little to no hassle. We love our new fusion!
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Paul Duncan
Dealership was very helpful, repairs completed within time frame. Mechanic was competent, and knowledgeable.